[Inspiron 13-5368, Realtek ALC3253, Speaker, Internal] No sound at all after kernel upgrade to 4.15.0-99-generic on Ubuntu 18.04.4

[Thoo]

VERSION="18.04.4 LTS (Bionic Beaver)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 18.04.4 LTS"

Running it in the flavour of Xubuntu.

Just like in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875916 my sound stopped working with the new kernel "4.15.0-99-generic #100-Ubuntu SMP Wed Apr 22 20:32:56 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux".

Rebooting into "4.15.0-96-generic #97-Ubuntu SMP Wed Apr 1 03:25:46 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux" sound works again.

With 4.15.0-99-generic I do see a signal on the meters of the sound/volume control app, but physically there is no sound on either internal speakers nor on the headphones.

With 4.15.0-96-generic everything is back to normal.

My touchpad is working though (#1875916 seems to suggest that the touchpad stops working with 4.15.0-99-generic).

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-99.100-generic 4.15.18
Uname: Linux 4.15.0-99-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rkm 1814 F.... pulseaudio
CurrentDesktop: XFCE
Date: Wed Apr 29 23:45:15 2020
InstallationDate: Installed on 2016-10-20 (1287 days ago)
InstallationMedia: Xubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rkm 1814 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 13-5368, Realtek ALC3253, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to bionic on 2018-08-31 (607 days ago)
dmi.bios.date: 05/26/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.03.00
dmi.board.name: 0RJ0RW
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.03.00:bd05/26/2016:svnDellInc.:pnInspiron13-5368:pvr:rvnDellInc.:rn0RJ0RW:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 13-5368
dmi.sys.vendor: Dell Inc.

[Robin (rxryrz1234)]

Bug confirmed for another Inspiron 13-5368.

Under kernel 4.15.0-99 & Ubuntu 18.04.4 & Gnome desktop, there is no sound from internal speaker or on headphone jack, and also no microphone input signal. Other outputs (HDMI & BlueTooth) still work

Previous kernel (4.15.0-96) works as expected.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[A. van Gompel (avgmpl)]

Same issue here on a Dell Inspiron 13-7378 (ALC3253).

Audio was working fine on the previous kernel (4.15.0-96-lowlatency) and after update to 4.15.0-99-lowlatency there is no sound from the internal speaker and also the mic is not working. The sound works fine on an external USB device (plantronics P610).

[Hui Wang (hui.wang)]

Please test this kernel: https://people.canonical.com/~hwang4/revert225/

[Hui Wang (hui.wang)]

So it is highly possible that the fix of this bug introduced a regression on this issue.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1866357

[Scott Boomer (mr.een)]

In case this helps the developers, I've been seeing users of Linux Mint experiencing this recently.

The common factor has been the the D3 state of the speaker volume, headphone volume, capture volume/switch NID's

Running the following command has always worked to get the headphones working:

sudo hda-verb /dev/snd/hwC0D0 0x03 SET_POWER 0x0

Doing the same for the speaker NID (0x02) has been hit and miss, mostly miss, and so far no one has tried the Capture NID.

Dell Inspiron's of various models seem to have been affected. Also, HP Pavilion All-in-One's of a few different models that have ALC225 have also experienced this.

4.15.0-96 was the last working kernel for most if not all of these users.

[Scott Boomer (mr.een)]

My apologies. I just the duplicate tag and see the issue may be solved in the other report.

[Thoo (thoo7nie2i)]

fixed in bionic with kernel 4.15.0-109-generic, see https://bugs.launchpad.net/bugs/1875916