Atheros QCA9377 Wi-Fi fails to connect to my network even when I enter the correct password, until I turn on Airplane Mode and then turn it off.

Bug #1870615 reported by Seija K.
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

This happens often, but not always, when I boot Ubuntu on my Dell Inspiron 5570.

Ubuntu 18.04.4

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: network-manager 1.10.6-2ubuntu1.2
ProcVersionSignature: Ubuntu 5.3.0-28.30~18.04.1-generic 5.3.13
Uname: Linux 5.3.0-28-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CasperVersion: 1.394.3
Date: Fri Apr 3 20:05:04 2020
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IpRoute:
 default via 192.168.1.1 dev wlp2s0 proto dhcp metric 600
 169.254.0.0/16 dev wlp2s0 scope link metric 1000
 192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.39 metric 600
LiveMediaBuild: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=C.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT AUTOCONNECT-PRIORITY READONLY DBUS-PATH ACTIVE DEVICE STATE ACTIVE-PATH SLAVE
 NETGEAR18 39a9b5bc-fd79-40c0-bf5d-7a1eb39843a7 wifi 1585944263 Fri Apr 3 20:04:23 2020 yes 0 no /org/freedesktop/NetworkManager/Settings/2 yes wlp2s0 activated /org/freedesktop/NetworkManager/ActiveConnection/3 --
 Wired connection 1 abfe1401-bc06-3a2f-b8ad-f79ba4b50d75 ethernet 1585944168 Fri Apr 3 20:02:48 2020 yes 4294966297 no /org/freedesktop/NetworkManager/Settings/1 no -- -- -- --
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
 wlp2s0 wifi connected /org/freedesktop/NetworkManager/Devices/3 NETGEAR18 39a9b5bc-fd79-40c0-bf5d-7a1eb39843a7 /org/freedesktop/NetworkManager/ActiveConnection/3
 enp1s0 ethernet unavailable /org/freedesktop/NetworkManager/Devices/2 -- -- --
 lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.10.6 connected started full enabled enabled enabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: seija 1533 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-04 (4 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0cf3:e009 Atheros Communications, Inc.
 Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 002: ID 0c45:6a06 Microdia
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=df2b8b4b-83d7-4462-9f0b-59a501f7e34e ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-46-generic N/A
 linux-backports-modules-5.3.0-46-generic N/A
 linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.

Revision history for this message
Seija K. (rose128) wrote :
affects: network-manager (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1870615

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
You-Sheng Yang (vicamo)
summary: - Wi-Fi fails to connect to my network even when I enter the correct
- password, until I turn on Airplane Mode and then turn it off.
+ Atheros QCA9377 Wi-Fi fails to connect to my network even when I enter
+ the correct password, until I turn on Airplane Mode and then turn it
+ off.
tags: added: hwe-networking-wifi
Revision history for this message
Seija K. (rose128) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Seija K. (rose128) wrote : CRDA.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : IwConfig.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : Lspci.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : ProcModules.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : PulseList.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : RfKill.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : UdevDb.txt

apport information

Revision history for this message
Seija K. (rose128) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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