Ubuntu
linux package

Qualcomm Atheros QCA9377 [168c:0042] Subsystem [1028:1810] Wi-Fi not enabled

Bug #1875756 reported by Seija K. on 2020-04-28

114

This bug affects 23 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned
	linux-firmware (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

None of the Wi-Fi devices were used or even seen by Ubuntu when I booted it up, forcing me to reboot.

I saved this apport file before I rebooted however.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-26-generic 5.4.0-26.30
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
Date: Tue Apr 28 16:35:30 2020
InstallationDate: Installed on 2020-04-26 (2 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IwConfig:
enp1s0 no wireless extensions.

lo no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=d6d3e13f-ad59-49e9-a5c7-055147c9065b ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.4.0-26-generic N/A
linux-backports-modules-5.4.0-26-generic N/A
linux-firmware 1.187
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2020-04-27T10:14:04.511031
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: seija 1501 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-04-26 (2 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 5570
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=d6d3e13f-ad59-49e9-a5c7-055147c9065b ro quiet splash
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.4.0-26-generic N/A
linux-backports-modules-5.4.0-26-generic N/A
linux-firmware 1.187
Tags: focal
Uname: Linux 5.4.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/15/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.3
dmi.board.name: 09YTN7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5570
dmi.product.sku: 0810
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.apport.crashdb.conf: 2020-04-27T10:14:04.511031

See original description

Tags:

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28:

AlsaInfo.txt Edit (40.2 KiB, text/plain; charset="utf-8")
AudioDevicesInUse.txt Edit (3.5 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (468 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (85.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (26.3 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.1 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (469 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (37.4 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (10.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (5.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (189.1 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (101.2 KiB, text/plain; charset="utf-8")
modified.conffile..etc.apport.crashdb.conf.txt Edit (1.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28:

Screenshot from 2020-04-28 16-41-25.png Edit (86.9 KiB, image/png)

tags:	added: apport-collected
description:	updated

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: AlsaInfo.txt

AlsaInfo.txt Edit (40.4 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: CRDA.txt

CRDA.txt Edit (289 bytes, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: CurrentDmesg.txt

CurrentDmesg.txt Edit (100.3 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: IwConfig.txt

IwConfig.txt Edit (539 bytes, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: Lspci.txt

Lspci.txt Edit (26.3 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: Lspci-vt.txt

Lspci-vt.txt Edit (1.1 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: Lsusb-t.txt

#10

Lsusb-t.txt Edit (469 bytes, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: Lsusb-v.txt

#11

Lsusb-v.txt Edit (37.4 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: ProcCpuinfo.txt

#12

ProcCpuinfo.txt Edit (10.1 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: ProcCpuinfoMinimal.txt

#13

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: ProcInterrupts.txt

#14

ProcInterrupts.txt Edit (5.0 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: ProcModules.txt

#15

ProcModules.txt Edit (7.7 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: RfKill.txt

#16

RfKill.txt Edit (112 bytes, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: UdevDb.txt

#17

UdevDb.txt Edit (192.1 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: WifiSyslog.txt

#18

WifiSyslog.txt Edit (164.5 KiB, text/plain)

apport information

Revision history for this message

Seija K. (rose128) wrote on 2020-04-28: modified.conffile..etc.apport.crashdb.conf.txt

#19

modified.conffile..etc.apport.crashdb.conf.txt Edit (1.2 KiB, text/plain)

apport information

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2020-04-28: Status changed to Confirmed

#20

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

You-Sheng Yang (vicamo) on 2020-04-29

tags:	added: hwe-networking-wifi
summary:	- Ubuntu boots up, but without Wi-Fi enabled, leaving me without Wi-Fi - until reboot. + Qualcomm Atheros QCA9377 [168c:0042] Subsystem [1028:1810] Wi-Fi not + enabled

Revision history for this message

You-Sheng Yang (vicamo) wrote on 2020-04-29:

#21

[ 16.964821] ath10k_pci 0000:02:00.0: wmi service ready event not received
[ 17.058389] ath10k_pci 0000:02:00.0: could not init core (-110)
[ 17.058412] ath10k_pci 0000:02:00.0: could not probe fw (-110)

Revision history for this message

Craig McQueen (cmcqueen1975) wrote on 2021-10-21:

#22

I've never had this in Ubuntu 21.04 Hirsute. But after upgrading to Ubuntu 21.10 Impish, I had it boot up without WiFi.

In 21.04 Hirsute, here is an example good boot from /var/log/syslog:

Oct 21 15:03:08 nary kernel: [ 2.596955] ath10k_pci 0000:02:00.0: enabling device (0000 -> 0002)
Oct 21 15:03:08 nary kernel: [ 2.599059] ath10k_pci 0000:02:00.0: pci irq msi oper_irq_mode 2 irq_mode 0 reset_mode 0
Oct 21 15:03:08 nary kernel: [ 2.880904] ath10k_pci 0000:02:00.0: qca9377 hw1.1 target 0x05020001 chip_id 0x003821ff sub 17aa:0901
Oct 21 15:03:08 nary kernel: [ 2.880913] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
Oct 21 15:03:08 nary kernel: [ 2.881690] ath10k_pci 0000:02:00.0: firmware ver WLAN.TF.2.1-00021-QCARMSWP-1 api 6 features wowlan,ignore-otp crc32 42e41877
Oct 21 15:03:08 nary kernel: [ 2.945483] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A crc32 8aedfa4a
Oct 21 15:03:08 nary kernel: [ 3.131331] ath10k_pci 0000:02:00.0: htt-ver 3.56 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
Oct 21 15:03:09 nary kernel: [ 3.222767] ath10k_pci 0000:02:00.0 wlp2s0: renamed from wlan0
Oct 21 15:03:09 nary NetworkManager[673]: <info> [1634788989.1422] rfkill2: found Wi-Fi radio killswitch (at /sys/devices/pci0000:00/0000:00:1d.6/0000:02:00.0/ieee80211/phy0/rfkill2) (driver ath10k_pci)

In 21.10 Impish, here is a bad boot:

Oct 22 07:49:16 nary kernel: [ 2.444721] ath10k_pci 0000:02:00.0: enabling device (0000 -> 0002)
Oct 22 07:49:16 nary kernel: [ 2.447680] ath10k_pci 0000:02:00.0: pci irq msi oper_irq_mode 2 irq_mode 0 reset_mode 0
Oct 22 07:49:16 nary kernel: [ 2.740342] ath10k_pci 0000:02:00.0: qca9377 hw1.1 target 0x05020001 chip_id 0x003821ff sub 17aa:0901
Oct 22 07:49:16 nary kernel: [ 2.740348] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
Oct 22 07:49:16 nary kernel: [ 2.741071] ath10k_pci 0000:02:00.0: firmware ver WLAN.TF.2.1-00021-QCARMSWP-1 api 6 features wowlan,ignore-otp crc32 42e41877
Oct 22 07:49:16 nary kernel: [ 2.804728] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A crc32 8aedfa4a
Oct 22 07:49:21 nary kernel: [ 7.967436] ath10k_pci 0000:02:00.0: wmi service ready event not received
Oct 22 07:49:21 nary kernel: [ 8.047727] ath10k_pci 0000:02:00.0: could not init core (-110)
Oct 22 07:49:21 nary kernel: [ 8.047774] ath10k_pci 0000:02:00.0: could not probe fw (-110)

But, I rebooted it, and WiFi came back after the boot. It remains to be seen how often this issue appears in Ubuntu 21.10 Impish.

I've never had this in Ubuntu 21.04 Hirsute. But after upgrading to Ubuntu 21.10 Impish, I had it boot up without WiFi.

In 21.04 Hirsute, here is an example good boot from /var/log/syslog:

Oct 21 15:03:08 nary kernel: [    2.596955] ath10k_pci 0000:02:00.0: enabling device (0000 -> 0002)
Oct 21 15:03:08 nary kernel: [    2.599059] ath10k_pci 0000:02:00.0: pci irq msi oper_irq_mode 2 irq_mode 0 reset_mode 0
Oct 21 15:03:08 nary kernel: [    2.880904] ath10k_pci 0000:02:00.0: qca9377 hw1.1 target 0x05020001 chip_id 0x003821ff sub 17aa:0901
Oct 21 15:03:08 nary kernel: [    2.880913] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
Oct 21 15:03:08 nary kernel: [    2.881690] ath10k_pci 0000:02:00.0: firmware ver WLAN.TF.2.1-00021-QCARMSWP-1 api 6 features wowlan,ignore-otp crc32 42e41877
Oct 21 15:03:08 nary kernel: [    2.945483] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A crc32 8aedfa4a
Oct 21 15:03:08 nary kernel: [    3.131331] ath10k_pci 0000:02:00.0: htt-ver 3.56 wmi-op 4 htt-op 3 cal otp max-sta 32 raw 0 hwcrypto 1
Oct 21 15:03:09 nary kernel: [    3.222767] ath10k_pci 0000:02:00.0 wlp2s0: renamed from wlan0
Oct 21 15:03:09 nary NetworkManager[673]: <info>  [1634788989.1422] rfkill2: found Wi-Fi radio killswitch (at /sys/devices/pci0000:00/0000:00:1d.6/0000:02:00.0/ieee80211/phy0/rfkill2) (driver ath10k_pci)

In 21.10 Impish, here is a bad boot:

Oct 22 07:49:16 nary kernel: [    2.444721] ath10k_pci 0000:02:00.0: enabling device (0000 -> 0002)
Oct 22 07:49:16 nary kernel: [    2.447680] ath10k_pci 0000:02:00.0: pci irq msi oper_irq_mode 2 irq_mode 0 reset_mode 0
Oct 22 07:49:16 nary kernel: [    2.740342] ath10k_pci 0000:02:00.0: qca9377 hw1.1 target 0x05020001 chip_id 0x003821ff sub 17aa:0901
Oct 22 07:49:16 nary kernel: [    2.740348] ath10k_pci 0000:02:00.0: kconfig debug 0 debugfs 1 tracing 1 dfs 0 testmode 0
Oct 22 07:49:16 nary kernel: [    2.741071] ath10k_pci 0000:02:00.0: firmware ver WLAN.TF.2.1-00021-QCARMSWP-1 api 6 features wowlan,ignore-otp crc32 42e41877
Oct 22 07:49:16 nary kernel: [    2.804728] ath10k_pci 0000:02:00.0: board_file api 2 bmi_id N/A crc32 8aedfa4a
Oct 22 07:49:21 nary kernel: [    7.967436] ath10k_pci 0000:02:00.0: wmi service ready event not received
Oct 22 07:49:21 nary kernel: [    8.047727] ath10k_pci 0000:02:00.0: could not init core (-110)
Oct 22 07:49:21 nary kernel: [    8.047774] ath10k_pci 0000:02:00.0: could not probe fw (-110)

But, I rebooted it, and WiFi came back after the boot. It remains to be seen how often this issue appears in Ubuntu 21.10 Impish.

Daniel van Vugt (vanvugt) on 2023-08-29

tags:

added: lunar

Revision history for this message

Launchpad Janitor (janitor) wrote on 2023-08-29:

#23

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-firmware (Ubuntu):
status:	New → Confirmed

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Qualcomm Atheros QCA9377 [168c:0042] Subsystem [1028:1810] Wi-Fi not enabled

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