Ubuntu
linux package

screen freeze during surfing

Bug #1865100 reported by Meir Levi on 2020-02-28

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

The only means of recovery is a hard-restart. On some occasions the freeze lasts few seconds - other times it stays frozen.
Thanks
Levi

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-41-generic 5.3.0-41.33
ProcVersionSignature: Ubuntu 5.3.0-41.33-generic 5.3.18
Uname: Linux 5.3.0-41-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: user-meir 1624 F.... pulseaudio
/dev/snd/controlC0: user-meir 1624 F.... pulseaudio
CurrentDesktop: X-Cinnamon
Date: Thu Feb 27 17:29:53 2020
InstallationDate: Installed on 2019-10-18 (132 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. Inspiron 3180
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-41-generic root=UUID=8b17e198-3430-4a53-9e4a-1da7d792458b ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.3.0-41-generic N/A
linux-backports-modules-5.3.0-41-generic N/A
linux-firmware 1.183.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:

dmi.bios.date: 03/09/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.0
dmi.board.name: 0918N8
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 1.3.0
dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd03/09/2018:svnDellInc.:pnInspiron3180:pvr1.3.0:rvnDellInc.:rn0918N8:rvrA00:cvnDellInc.:ct10:cvr1.3.0:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 3180
dmi.product.sku: 087E
dmi.product.version: 1.3.0
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Meir Levi (ubuntu-meir) wrote on 2020-02-28:

AlsaInfo.txt Edit (31.4 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (468 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (62.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (472 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (471 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (2.6 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (20.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (144.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2020-02-28: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Andrea Righi (arighi) wrote on 2020-03-02:

Hi Levi, thanks for reporting this. Can you reproduce this problem easily (how often does it happen)? Did it start to happen after a specific kernel update?

Revision history for this message

Meir Levi (ubuntu-meir) wrote on 2020-03-02: Re: [Bug 1865100] Re: screen freeze during surfing

Andrea
I belive I have answered your question on subsequent reports
Levi

> On Mar 2, 2020, at 4:20 AM, Andrea Righi <email address hidden> wrote:
>
> Hi Levi, thanks for reporting this. Can you reproduce this problem
> easily (how often does it happen)? Did it start to happen after a
> specific kernel update?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1865100
>
> Title:
> screen freeze during surfing
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> The only means of recovery is a hard-restart. On some occasions the freeze lasts few seconds - other times it stays frozen.
> Thanks
> Levi
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.10
> Package: linux-image-5.3.0-41-generic 5.3.0-41.33
> ProcVersionSignature: Ubuntu 5.3.0-41.33-generic 5.3.18
> Uname: Linux 5.3.0-41-generic x86_64
> ApportVersion: 2.20.11-0ubuntu8.5
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: user-meir 1624 F.... pulseaudio
> /dev/snd/controlC0: user-meir 1624 F.... pulseaudio
> CurrentDesktop: X-Cinnamon
> Date: Thu Feb 27 17:29:53 2020
> InstallationDate: Installed on 2019-10-18 (132 days ago)
> InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
> MachineType: Dell Inc. Inspiron 3180
> ProcFB: 0 amdgpudrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-41-generic root=UUID=8b17e198-3430-4a53-9e4a-1da7d792458b ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-5.3.0-41-generic N/A
> linux-backports-modules-5.3.0-41-generic N/A
> linux-firmware 1.183.4
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> WifiSyslog:
>
> dmi.bios.date: 03/09/2018
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.3.0
> dmi.board.name: 0918N8
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 10
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: 1.3.0
> dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd03/09/2018:svnDellInc.:pnInspiron3180:pvr1.3.0:rvnDellInc.:rn0918N8:rvrA00:cvnDellInc.:ct10:cvr1.3.0:
> dmi.product.family: Inspiron
> dmi.product.name: Inspiron 3180
> dmi.product.sku: 087E
> dmi.product.version: 1.3.0
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1865100/+subscriptions

Andrea
I belive I have answered your question on subsequent reports
Levi

> On Mar 2, 2020, at 4:20 AM, Andrea Righi <andrea.righi@canonical.com> wrote:
> 
> Hi Levi, thanks for reporting this. Can you reproduce this problem
> easily (how often does it happen)? Did it start to happen after a
> specific kernel update?
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1865100
> 
> Title:
>  screen freeze during surfing
> 
> Status in linux package in Ubuntu:
>  Confirmed
> 
> Bug description:
>  The only means of recovery is a hard-restart. On some occasions the freeze lasts few seconds - other times it stays frozen.
>  Thanks
>  Levi
> 
>  ProblemType: Bug
>  DistroRelease: Ubuntu 19.10
>  Package: linux-image-5.3.0-41-generic 5.3.0-41.33
>  ProcVersionSignature: Ubuntu 5.3.0-41.33-generic 5.3.18
>  Uname: Linux 5.3.0-41-generic x86_64
>  ApportVersion: 2.20.11-0ubuntu8.5
>  Architecture: amd64
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/controlC1:  user-meir   1624 F.... pulseaudio
>   /dev/snd/controlC0:  user-meir   1624 F.... pulseaudio
>  CurrentDesktop: X-Cinnamon
>  Date: Thu Feb 27 17:29:53 2020
>  InstallationDate: Installed on 2019-10-18 (132 days ago)
>  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
>  MachineType: Dell Inc. Inspiron 3180
>  ProcFB: 0 amdgpudrmfb
>  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-41-generic root=UUID=8b17e198-3430-4a53-9e4a-1da7d792458b ro quiet splash vt.handoff=7
>  RelatedPackageVersions:
>   linux-restricted-modules-5.3.0-41-generic N/A
>   linux-backports-modules-5.3.0-41-generic  N/A
>   linux-firmware                            1.183.4
>  SourcePackage: linux
>  UpgradeStatus: No upgrade log present (probably fresh install)
>  WifiSyslog:
> 
>  dmi.bios.date: 03/09/2018
>  dmi.bios.vendor: Dell Inc.
>  dmi.bios.version: 1.3.0
>  dmi.board.name: 0918N8
>  dmi.board.vendor: Dell Inc.
>  dmi.board.version: A00
>  dmi.chassis.type: 10
>  dmi.chassis.vendor: Dell Inc.
>  dmi.chassis.version: 1.3.0
>  dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd03/09/2018:svnDellInc.:pnInspiron3180:pvr1.3.0:rvnDellInc.:rn0918N8:rvrA00:cvnDellInc.:ct10:cvr1.3.0:
>  dmi.product.family: Inspiron
>  dmi.product.name: Inspiron 3180
>  dmi.product.sku: 087E
>  dmi.product.version: 1.3.0
>  dmi.sys.vendor: Dell Inc.
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1865100/+subscriptions

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screen freeze during surfing

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