Ubuntu
linux package

touchpad not working

Bug #1857235 reported by Pratik Ghosal
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

my touchpad is not working in ubuntu 18.04; however it works fine when I run the diagnostics from the boot menu.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-72-generic 4.15.0-72.81
ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
Uname: Linux 4.15.0-72-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pratik 1509 F.... pulseaudio
 /dev/snd/controlC1: pratik 1509 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 22 20:44:41 2019
HibernationDevice: RESUME=UUID=cc034e3f-9499-474e-a0d8-089de59d3153
InstallationDate: Installed on 2016-12-11 (1106 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Dell Inc. Inspiron 3558
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic root=UUID=706edc44-7e3d-4c83-82c4-d7ad2140392a ro i8042.reset quiet splash vt.handoff=1
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-72-generic N/A
 linux-backports-modules-4.15.0-72-generic N/A
 linux-firmware 1.173.14
SourcePackage: linux
UpgradeStatus: Upgraded to bionic on 2018-05-31 (570 days ago)
dmi.bios.date: 09/06/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0G1TDD
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd09/06/2016:svnDellInc.:pnInspiron3558:pvr:rvnDellInc.:rn0G1TDD:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 3558
dmi.sys.vendor: Dell Inc.

Revision history for this message
Pratik Ghosal (pratikghosal) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Hello,
this might be a duplicate of bug 1854798,
can you try to boot with an older kernel to see if this issue still exist?

Thanks

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Pratik Ghosal (pratikghosal) wrote : Re: [Bug 1857235] Re: touchpad not working

Thanks for the suggestion. Booted my laptop in the old kernel. Touchpad
seems to work fine.

On Tue 24 Dec, 2019, 09:50 Po-Hsu Lin, <email address hidden> wrote:

> Hello,
> this might be a duplicate of bug 1854798,
> can you try to boot with an older kernel to see if this issue still exist?
>
> Thanks
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1857235
>
> Title:
> touchpad not working
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> my touchpad is not working in ubuntu 18.04; however it works fine when
> I run the diagnostics from the boot menu.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: linux-image-4.15.0-72-generic 4.15.0-72.81
> ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
> Uname: Linux 4.15.0-72-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.9
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: pratik 1509 F.... pulseaudio
> /dev/snd/controlC1: pratik 1509 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Sun Dec 22 20:44:41 2019
> HibernationDevice: RESUME=UUID=cc034e3f-9499-474e-a0d8-089de59d3153
> InstallationDate: Installed on 2016-12-11 (1106 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> MachineType: Dell Inc. Inspiron 3558
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic
> root=UUID=706edc44-7e3d-4c83-82c4-d7ad2140392a ro i8042.reset quiet splash
> vt.handoff=1
> RelatedPackageVersions:
> linux-restricted-modules-4.15.0-72-generic N/A
> linux-backports-modules-4.15.0-72-generic N/A
> linux-firmware 1.173.14
> SourcePackage: linux
> UpgradeStatus: Upgraded to bionic on 2018-05-31 (570 days ago)
> dmi.bios.date: 09/06/2016
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A11
> dmi.board.name: 0G1TDD
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvrA11:bd09/06/2016:svnDellInc.:pnInspiron3558:pvr:rvnDellInc.:rn0G1TDD:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: Inspiron 3558
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1857235/+subscriptions
>

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Hi,
Thanks for the quick testing, I will mark this one as duplicated so it's easier for tracking.

Revision history for this message
Pratik Ghosal (pratikghosal) wrote :

Thanks a lot.

-----------------------------------------------------------------
THANKING YOU,
Pratik Ghosal

Senior Research Fellow,
Department of Physics,
Bose Institute, Kolkata, India

On Tue, Dec 24, 2019 at 3:55 PM Po-Hsu Lin <email address hidden> wrote:

> *** This bug is a duplicate of bug 1854798 ***
> https://bugs.launchpad.net/bugs/1854798
>
> Hi,
> Thanks for the quick testing, I will mark this one as duplicated so it's
> easier for tracking.
>
> ** This bug has been marked a duplicate of bug 1854798
> Synaptics s3203 touchpad not working after update to kernel
> 4.15.0-72-generic
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1857235
>
> Title:
> touchpad not working
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> my touchpad is not working in ubuntu 18.04; however it works fine when
> I run the diagnostics from the boot menu.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: linux-image-4.15.0-72-generic 4.15.0-72.81
> ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
> Uname: Linux 4.15.0-72-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.9
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: pratik 1509 F.... pulseaudio
> /dev/snd/controlC1: pratik 1509 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Sun Dec 22 20:44:41 2019
> HibernationDevice: RESUME=UUID=cc034e3f-9499-474e-a0d8-089de59d3153
> InstallationDate: Installed on 2016-12-11 (1106 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
> MachineType: Dell Inc. Inspiron 3558
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic
> root=UUID=706edc44-7e3d-4c83-82c4-d7ad2140392a ro i8042.reset quiet splash
> vt.handoff=1
> RelatedPackageVersions:
> linux-restricted-modules-4.15.0-72-generic N/A
> linux-backports-modules-4.15.0-72-generic N/A
> linux-firmware 1.173.14
> SourcePackage: linux
> UpgradeStatus: Upgraded to bionic on 2018-05-31 (570 days ago)
> dmi.bios.date: 09/06/2016
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A11
> dmi.board.name: 0G1TDD
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 9
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvrA11:bd09/06/2016:svnDellInc.:pnInspiron3558:pvr:rvnDellInc.:rn0G1TDD:rvrA00:cvnDellInc.:ct9:cvr:
> dmi.product.name: Inspiron 3558
> dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1857235/+subscriptions
>

Revision history for this message
Pratik Ghosal (pratikghosal) wrote :
Download full text (3.2 KiB)

can you kindly help me to set up my old kernel as the default kernel as the
laptop boots?

-----------------------------------------------------------------
THANKING YOU,
Pratik Ghosal

Senior Research Fellow,
Department of Physics,
Bose Institute, Kolkata, India

On Tue, Dec 24, 2019 at 5:42 PM Pratik Ghosal <email address hidden>
wrote:

> Thanks a lot.
>
> -----------------------------------------------------------------
> THANKING YOU,
> Pratik Ghosal
>
> Senior Research Fellow,
> Department of Physics,
> Bose Institute, Kolkata, India
>
>
> On Tue, Dec 24, 2019 at 3:55 PM Po-Hsu Lin <email address hidden>
> wrote:
>
>> *** This bug is a duplicate of bug 1854798 ***
>> https://bugs.launchpad.net/bugs/1854798
>>
>> Hi,
>> Thanks for the quick testing, I will mark this one as duplicated so it's
>> easier for tracking.
>>
>> ** This bug has been marked a duplicate of bug 1854798
>> Synaptics s3203 touchpad not working after update to kernel
>> 4.15.0-72-generic
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1857235
>>
>> Title:
>> touchpad not working
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> my touchpad is not working in ubuntu 18.04; however it works fine when
>> I run the diagnostics from the boot menu.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 18.04
>> Package: linux-image-4.15.0-72-generic 4.15.0-72.81
>> ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
>> Uname: Linux 4.15.0-72-generic x86_64
>> ApportVersion: 2.20.9-0ubuntu7.9
>> Architecture: amd64
>> AudioDevicesInUse:
>> USER PID ACCESS COMMAND
>> /dev/snd/controlC0: pratik 1509 F.... pulseaudio
>> /dev/snd/controlC1: pratik 1509 F.... pulseaudio
>> CurrentDesktop: ubuntu:GNOME
>> Date: Sun Dec 22 20:44:41 2019
>> HibernationDevice: RESUME=UUID=cc034e3f-9499-474e-a0d8-089de59d3153
>> InstallationDate: Installed on 2016-12-11 (1106 days ago)
>> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
>> (20160719)
>> MachineType: Dell Inc. Inspiron 3558
>> ProcFB: 0 inteldrmfb
>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic
>> root=UUID=706edc44-7e3d-4c83-82c4-d7ad2140392a ro i8042.reset quiet splash
>> vt.handoff=1
>> RelatedPackageVersions:
>> linux-restricted-modules-4.15.0-72-generic N/A
>> linux-backports-modules-4.15.0-72-generic N/A
>> linux-firmware 1.173.14
>> SourcePackage: linux
>> UpgradeStatus: Upgraded to bionic on 2018-05-31 (570 days ago)
>> dmi.bios.date: 09/06/2016
>> dmi.bios.vendor: Dell Inc.
>> dmi.bios.version: A11
>> dmi.board.name: 0G1TDD
>> dmi.board.vendor: Dell Inc.
>> dmi.board.version: A00
>> dmi.chassis.type: 9
>> dmi.chassis.vendor: Dell Inc.
>> dmi.modalias:
>> dmi:bvnDellInc.:bvrA11:bd09/06/2016:svnDellInc.:pnInspiron3558:pvr:rvnDellInc.:rn0G1TDD:rvrA00:cvnDellInc.:ct9:cvr:
>> dmi.product.name: Inspiron 3558
>> dmi.sys.vendor: Dell Inc.
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linu...

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Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Hello Pratik,
please try this tool: https://github.com/Cypresslin/alt_my_grub.git

git clone https://github.com/Cypresslin/alt_my_grub.git
cd alt_my_grub
./alt_my_grub

And select the kernel that you want to boot with.

After the newer kernel has been released in the future, you can upgrade your system and run this script with "./alt_my_grub -r" again to restore your current setting.

Thanks

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