Comment 3 for bug 1850702

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Filipe Garrett (wowbaggerbr) wrote : Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted

First of all, thanks for replying!

I did this already when I noticed the problem a couple days ago with my main pair and with some gaming gear to no avail. But, since you asked, I did it again with all the wired headphones I could find around, even some crappy cellphone headphones and the results are the same: extremely low sound and heavily distorted. I even tried with a P2 cable extender and the problem remains, I'm 100% sure that it isn't my headphones.

Also tried all those headphones and cable extender on Windows and everything works fine.

(all of them work perfectly on other devices running Android, on my PS4 through the DualShock jack and with my smart TV)

It's important to point out that I know of at least another user of this machine facing the same issue. He posted about HDMI output problems - that I can confirm on my laptop as well - on the Linux Mint (link down below) forums and I got in touch with him, so I don't think that this has something to do with the physical connection, specially since the distortion goes away for a bit if you delete the /.config/pulse directory.

I didn't file a bug report about the HDMI output because it isn't as important as the headphone output for my workflow.
https://forums.linuxmint.com/viewtopic.php?f=49&t=303303