Ubuntu
linux package

no touchpad

Bug #1848460 reported by Frank Lettau on 2019-10-17

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

touchpad (as well as touch-screen) not detected, working under Win10
TREKSTOR Primebook C11B

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-5.0.0-32-generic 5.0.0-32.34
ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21
Uname: Linux 5.0.0-32-generic x86_64
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: frank 1429 F.... pulseaudio
/dev/snd/pcmC0D0p: frank 1429 F...m pulseaudio
/dev/snd/controlC1: frank 1429 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Oct 17 10:32:57 2019
InstallationDate: Installed on 2019-10-01 (16 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
MachineType: TREKSTOR Primebook C11B
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic root=UUID=2a410d09-1936-4a4d-b969-d7d09d196707 ro quiet splash vt.handoff=1
RelatedPackageVersions:
linux-restricted-modules-5.0.0-32-generic N/A
linux-backports-modules-5.0.0-32-generic N/A
linux-firmware 1.178.5
SourcePackage: linux
UpgradeStatus: Upgraded to disco on 2019-10-11 (5 days ago)
dmi.bios.date: 05/03/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V2.1.2
dmi.board.asset.tag: Default string
dmi.board.name: Apollolake_alk_V01
dmi.board.vendor: TS_weibu
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 31
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
dmi.product.family: Notebook
dmi.product.name: Primebook C11B
dmi.product.sku: CFALKWW03
dmi.product.version: Default string
dmi.sys.vendor: TREKSTOR

Tags:

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-10-17:

AlsaInfo.txt Edit (44.0 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (3.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (61.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (471 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (18.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (378 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (33.6 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (113 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (189.1 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (102.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-10-17: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-10-17:

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc3/

Which has this commit:
https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=37d960a4d7536

Revision history for this message

Frank Lettau (frankarnold) wrote on 2019-10-17: Re: [Bug 1848460] Re: no touchpad

> Frank Lettau

Dear Mr. Feng,

... thanx so much for your reply. Unfortunately I am a layperson just
happily using UBUNTU (and xubuntu-32 on a 10yr old samsung netbook), so
your instructions are a bit over my head. But I will try to get into the
matter - I gather from your info that the touchpad can ultimately be
'found' and that the setup is similar to that of Primebook 13.

Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc3/
> Which has this commit:
> https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=37d960a4d7536
--
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1848460
> Title:
> no touchpad
> Status in linux package in Ubuntu:
> Confirmed
> Bug description:
> touchpad (as well as touch-screen) not detected, working under Win10
TREKSTOR Primebook C11B
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: linux-image-5.0.0-32-generic 5.0.0-32.34
> ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21
> Uname: Linux 5.0.0-32-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: frank 1429 F.... pulseaudio
> /dev/snd/pcmC0D0p: frank 1429 F...m pulseaudio
> /dev/snd/controlC1: frank 1429 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Thu Oct 17 10:32:57 2019
> InstallationDate: Installed on 2019-10-01 (16 days ago)
> InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
> MachineType: TREKSTOR Primebook C11B
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=2a410d09-1936-4a4d-b969-d7d09d196707 ro quiet splash
> vt.handoff=1
> RelatedPackageVersions:
> linux-restricted-modules-5.0.0-32-generic N/A
> linux-backports-modules-5.0.0-32-generic N/A
> linux-firmware 1.178.5
> SourcePackage: linux
> UpgradeStatus: Upgraded to disco on 2019-10-11 (5 days ago)
> dmi.bios.date: 05/03/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: V2.1.2
> dmi.board.asset.tag: Default string
> dmi.board.name: Apollolake_alk_V01
> dmi.board.vendor: TS_weibu
> dmi.board.version: Default string
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 31
> dmi.chassis.version: Default string
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
> dmi.product.family: Notebook
> dmi.product.name: Primebook C11B
> dmi.product.sku: CFALKWW03
> dmi.product.version: Default string
> dmi.sys.vendor: TREKSTOR
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848460/+subscriptions

> Frank Lettau

Dear Mr. Feng,

... thanx so much for your reply. Unfortunately I am a layperson just
happily using UBUNTU  (and xubuntu-32 on a 10yr old samsung netbook), so
your instructions are a bit over my head. But I will try to get into the
matter - I gather from your info that the touchpad can ultimately be
'found' and that the setup is similar to that of Primebook 13.

Please test latest mainline kernel:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc3/
> Which has this commit:
> https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=37d960a4d7536
--
> You received this bug notification because you are subscribed to the bug
report.
> https://bugs.launchpad.net/bugs/1848460
> Title:
>   no touchpad
> Status in linux package in Ubuntu:
>   Confirmed
> Bug description:
>   touchpad (as well as touch-screen) not detected, working under Win10
TREKSTOR Primebook C11B
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: linux-image-5.0.0-32-generic 5.0.0-32.34
>   ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21
>   Uname: Linux 5.0.0-32-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  frank      1429 F.... pulseaudio
>    /dev/snd/pcmC0D0p:   frank      1429 F...m pulseaudio
>    /dev/snd/controlC1:  frank      1429 F.... pulseaudio
>   CurrentDesktop: ubuntu:GNOME
>   Date: Thu Oct 17 10:32:57 2019
>   InstallationDate: Installed on 2019-10-01 (16 days ago)
>   InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
> (20190805)
>   MachineType: TREKSTOR Primebook C11B
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic
> root=UUID=2a410d09-1936-4a4d-b969-d7d09d196707 ro quiet splash
> vt.handoff=1
>   RelatedPackageVersions:
>    linux-restricted-modules-5.0.0-32-generic N/A
>    linux-backports-modules-5.0.0-32-generic  N/A
>    linux-firmware                            1.178.5
>   SourcePackage: linux
>   UpgradeStatus: Upgraded to disco on 2019-10-11 (5 days ago)
>   dmi.bios.date: 05/03/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V2.1.2
>   dmi.board.asset.tag: Default string
>   dmi.board.name: Apollolake_alk_V01
>   dmi.board.vendor: TS_weibu
>   dmi.board.version: Default string
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 31
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV2.1.2:bd05/03/2018:svnTREKSTOR:pnPrimebookC11B:pvrDefaultstring:rvnTS_weibu:rnApollolake_alk_V01:rvrDefaultstring:cvn:ct31:cvrDefaultstring:
>   dmi.product.family: Notebook
>   dmi.product.name: Primebook C11B
>   dmi.product.sku: CFALKWW03
>   dmi.product.version: Default string
>   dmi.sys.vendor: TREKSTOR
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848460/+subscriptions

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no touchpad

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