Comment 23 for bug 183839

Hi all,
I'm also affected by this bug (or a very similar one).
on the french ubuntu forum there are several people with this issue (http://forum.ubuntu-fr.org/viewtopic.php?id=287690&p=31), they suggested me to come on launchpad and make a post, so here I am.
I'm not very familiar with comand lines, but I have time these days. what can I try to isolate the problem?
thanks in advance for the help.
greetings
eltopo