[Dell XPS 15 9575] Occasionally fails to suspend and locks up instead
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Sometimes when suspending, the suspend process fails, and the machine becomes unresponsive to any input, has nothing but a black/off display, and fans kick in and run high (which is actually 'good' for detecting the issue has happened).
journalctl output from an unsuccessful suspend:
Apr 02 13:39:54 taplop systemd-
Apr 02 13:39:54 taplop NetworkManager[
Apr 02 13:39:54 taplop NetworkManager[
Apr 02 13:39:54 taplop NetworkManager[
Apr 02 13:39:54 taplop whoopsie[1779]: [13:39:54] offline
Apr 02 13:39:55 taplop gnome-shell[5521]: Failed to flip onscreen: Tried to flip inactive CRTC
Apr 02 13:39:56 taplop kernel: [drm] PCIE GART of 256M enabled (table at 0x000000F400000
Apr 02 13:39:56 taplop kernel: [drm] UVD and UVD ENC initialized successfully.
Apr 02 13:39:56 taplop kernel: [drm] VCE initialized successfully.
Apr 02 13:39:57 taplop systemd[1]: Starting TLP suspend/resume...
Apr 02 13:39:57 taplop systemd[1]: Started TLP suspend/resume.
Apr 02 13:39:57 taplop systemd[1]: Reached target Sleep.
Apr 02 13:39:57 taplop systemd[1]: Starting Suspend...
Apr 02 13:39:57 taplop NetworkManager[
Apr 02 13:39:57 taplop systemd[1]: Stopping Network Manager...
Apr 02 13:39:57 taplop gnome-shell[5521]: Removing a network device that was not added
Apr 02 13:39:57 taplop NetworkManager[
Apr 02 13:39:57 taplop NetworkManager[
Apr 02 13:39:57 taplop NetworkManager[
Apr 02 13:39:57 taplop NetworkManager[
Apr 02 13:39:57 taplop gnome-shell[5521]: JS WARNING: [resource:
Apr 02 13:39:57 taplop systemd[1]: NetworkManager.
Apr 02 13:39:57 taplop systemd[1]: Stopped Network Manager.
Apr 02 13:39:57 taplop gnome-shell[5521]: Object NM.ActiveConnection (0x55d340e8f5a0), has been already deallocated — im
Apr 02 13:39:57 taplop org.gnome.
Apr 02 13:39:57 taplop org.gnome.
Apr 02 13:39:57 taplop org.gnome.
Apr 02 13:39:57 taplop org.gnome.
Apr 02 13:39:58 taplop gnome-shell[5521]: Failed to flip onscreen: Tried to flip inactive CRTC
Apr 02 13:39:58 taplop kernel: wlp2s0: deauthenticating from f0:9f:c2:6e:e1:aa by local choice (Reason: 3=DEAUTH_LEAVING
Apr 02 13:39:58 taplop wpa_supplicant[
Apr 02 13:39:58 taplop gnome-shell[5521]: Failed to flip onscreen: Tried to flip inactive CRTC
Apr 02 13:39:58 taplop avahi-daemon[1068]: Interface wlp2s0.IPv6 no longer relevant for mDNS.
Apr 02 13:39:58 taplop avahi-daemon[1068]: Leaving mDNS multicast group on interface wlp2s0.IPv6 with address fe80::1c45
Apr 02 13:39:58 taplop whoopsie[1779]: [13:39:58] Cannot reach: https:/
Apr 02 13:39:58 taplop whoopsie[1779]: [13:39:58] Cannot reach: https:/
Apr 02 13:39:58 taplop avahi-daemon[1068]: Interface wlp2s0.IPv4 no longer relevant for mDNS.
Apr 02 13:39:58 taplop avahi-daemon[1068]: Leaving mDNS multicast group on interface wlp2s0.IPv4 with address 10.30.2.26
Apr 02 13:39:58 taplop avahi-daemon[1068]: Withdrawing address record for fe80::1c45:
Apr 02 13:39:58 taplop avahi-daemon[1068]: Withdrawing address record for 10.30.2.26 on wlp2s0.
Apr 02 13:39:58 taplop wpa_supplicant[
Apr 02 13:39:58 taplop wpa_supplicant[
Apr 02 13:39:58 taplop systemd-
Apr 02 13:39:58 taplop kernel: PM: suspend entry (deep)
Apr 02 13:39:59 taplop kernel: PM: Syncing filesystems ... done.
Apr 02 13:39:59 taplop kernel: Freezing user space processes ... (elapsed 0.003 seconds) done.
Apr 02 13:39:59 taplop kernel: OOM killer disabled.
Apr 02 13:39:59 taplop kernel: Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
Apr 02 13:39:59 taplop kernel: printk: Suspending console(s) (use no_console_suspend to debug)
Apr 02 13:39:59 taplop kernel: pci_pm_suspend(): hcd_pci_
Apr 02 13:39:59 taplop kernel: dpm_run_callback(): pci_pm_
Apr 02 13:39:59 taplop kernel: PM: Device 0000:00:14.0 failed to suspend async: error -16
Apr 02 13:39:59 taplop kernel: PM: Some devices failed to suspend, or early wake event detected
Apr 02 13:39:59 taplop kernel: [drm] PCIE GART of 256M enabled (table at 0x000000F400000
Apr 02 13:39:59 taplop kernel: [drm] UVD and UVD ENC initialized successfully.
Apr 02 13:39:59 taplop kernel: nvme nvme0: 8/0/0 default/read/poll queues
Apr 02 13:39:59 taplop kernel: [drm] VCE initialized successfully.
Apr 02 13:39:59 taplop kernel: OOM killer enabled.
Apr 02 13:39:59 taplop kernel: Restarting tasks ... done.
lspci shows that 00:14.0 is:
00:14.0 USB controller: Intel Corporation 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller (rev 31) (prog-if 30 [XHCI])
Subsystem: Dell 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 122
Region 0: Memory at ec500000 (64-bit, non-prefetchable) [size=64K]
Capabilities: [70] Power Management version 2
Flags: PMEClk- DSI- D1- D2- AuxCurrent=375mA PME(D0-
Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
Address: 00000000fee00258 Data: 0000
Kernel driver in use: xhci_hcd
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: linux-image-
ProcVersionSign
Uname: Linux 5.0.0-8-generic x86_64
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: GNOME
Date: Wed Apr 3 07:38:56 2019
HibernationDevice:
RESUME=
#RESUME=
InstallationDate: Installed on 2018-09-26 (189 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. XPS 15 9575
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.178
SourcePackage: linux
UpgradeStatus: Upgraded to disco on 2019-03-11 (22 days ago)
dmi.bios.date: 02/21/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.0
dmi.board.name: 0N338G
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 15 9575
dmi.product.sku: 080D
dmi.sys.vendor: Dell Inc.
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