| 2018-10-16 11:14:28 |
Svetoslav Borisov |
bug |
|
|
added bug |
| 2018-10-16 13:21:43 |
Sebastien Bacher |
affects |
upower (Ubuntu) |
linux (Ubuntu) |
|
| 2018-10-16 13:25:08 |
Cristian Aravena Romero |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2018-10-16 18:38:16 |
Joseph Salisbury |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2018-10-17 13:54:34 |
Svetoslav Borisov |
tags |
|
apport-collected xenial |
|
| 2018-10-17 13:54:35 |
Svetoslav Borisov |
description |
###HP laptop models affected so far:
HP EliteBook 840G1/G2
HP EliteBook 850G1/G2
HP ProBook 650G1
HP EliteBook 8460p
HP EliteBook 8470p
HP 650 Notebook PC
HP ZBook 15 G1/G2
Battery capacity always reported as 100% by upower command in Ubuntu 16.04.5 LTS - 4.15.0-36-generic (tested with older kernels as well).
Upower info:
Installed: 0.99.4-2ubuntu0.3
Candidate: 0.99.4-2ubuntu0.3
Version table:
*** 0.99.4-2ubuntu0.3 500
500 http://archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages
100 /var/lib/dpkg/status
0.99.4-2 500
500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages
HP Support Assistant utility detects the correct capacity in Windows.
###Information collected from one of the laptops:
HP EliteBook 8460p - battery CC06XL - 4910mAh
################################################################
### upower -d
Device: /org/freedesktop/UPower/devices/line_power_AC
native-path: AC
power supply: yes
updated: Tue 02 Oct 2018 01:39:35 PM CEST (21 seconds ago)
has history: no
has statistics: no
line-power
warning-level: none
online: yes
icon-name: 'ac-adapter-symbolic'
Device: /org/freedesktop/UPower/devices/battery_BAT0
native-path: BAT0
vendor: Hewlett-Packard
model: Primary
serial: 00824 2012/06/09
power supply: yes
updated: Tue 02 Oct 2018 01:39:39 PM CEST (17 seconds ago)
has history: yes
has statistics: yes
battery
present: yes
rechargeable: yes
state: fully-charged
warning-level: none
energy: 48.9348 Wh
energy-empty: 0 Wh
energy-full: 49.2156 Wh
energy-full-design: 49.2156 Wh
energy-rate: 0 W
voltage: 12.475 V
percentage: 99%
capacity: 100%
technology: lithium-ion
icon-name: 'battery-full-charged-symbolic'
History (charge):
1538480376 99.000 fully-charged
1538480375 0.000 unknown
History (rate):
1538480375 0.000 unknown
Device: /org/freedesktop/UPower/devices/DisplayDevice
power supply: yes
updated: Tue 02 Oct 2018 01:39:35 PM CEST (21 seconds ago)
has history: no
has statistics: no
battery
present: yes
state: fully-charged
warning-level: none
energy: 48.9348 Wh
energy-full: 49.2156 Wh
energy-rate: 0 W
percentage: 99%
icon-name: 'battery-full-charged-symbolic'
Daemon:
daemon-version: 0.99.4
on-battery: no
lid-is-closed: no
lid-is-present: yes
critical-action: PowerOff
################################################################
### acpi -V
Battery 0: Unknown, 99%
Battery 0: design capacity 4557 mAh, last full capacity 4557 mAh = 100%
Adapter 0: on-line
Thermal 0: ok, 0.0 degrees C
Thermal 0: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 1: ok, 43.0 degrees C
Thermal 1: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 1: trip point 1 switches to mode hot at temperature 99.0 degrees C
Thermal 2: ok, 42.0 degrees C
Thermal 2: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 3: ok, 29.0 degrees C
Thermal 3: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 3: trip point 1 switches to mode passive at temperature 55.0 degrees C
Thermal 4: ok, 45.0 degrees C
Thermal 4: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 4: trip point 1 switches to mode passive at temperature 105.0 degrees C
Thermal 5: ok, 41.0 degrees C
Thermal 5: trip point 0 switches to mode critical at temperature 128.0 degrees C
Cooling 0: Processor 0 of 10
Cooling 1: Processor 0 of 10
Cooling 2: LCD 0 of 20
Cooling 3: x86_pkg_temp no state information available
Cooling 4: Processor 0 of 10
Cooling 5: Processor 0 of 10
Cooling 6: intel_powerclamp no state information available
################################################################
### cat /sys/class/power_supply/BAT0/uevent
POWER_SUPPLY_NAME=BAT0
POWER_SUPPLY_STATUS=Unknown
POWER_SUPPLY_PRESENT=1
POWER_SUPPLY_TECHNOLOGY=Li-ion
POWER_SUPPLY_CYCLE_COUNT=0
POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000
POWER_SUPPLY_VOLTAGE_NOW=12475000
POWER_SUPPLY_CURRENT_NOW=0
POWER_SUPPLY_CHARGE_FULL_DESIGN=4557000
POWER_SUPPLY_CHARGE_FULL=4557000
POWER_SUPPLY_CHARGE_NOW=4531000
POWER_SUPPLY_CAPACITY=99
POWER_SUPPLY_CAPACITY_LEVEL=Normal
POWER_SUPPLY_MODEL_NAME=Primary
POWER_SUPPLY_MANUFACTURER=Hewlett-Packard
POWER_SUPPLY_SERIAL_NUMBER=00824 2012/06/09
Has anyone experienced such a problem?
Any ideas?
Thank you very much!
Best regards,
Svetoslav |
###HP laptop models affected so far:
HP EliteBook 840G1/G2
HP EliteBook 850G1/G2
HP ProBook 650G1
HP EliteBook 8460p
HP EliteBook 8470p
HP 650 Notebook PC
HP ZBook 15 G1/G2
Battery capacity always reported as 100% by upower command in Ubuntu 16.04.5 LTS - 4.15.0-36-generic (tested with older kernels as well).
Upower info:
Installed: 0.99.4-2ubuntu0.3
Candidate: 0.99.4-2ubuntu0.3
Version table:
*** 0.99.4-2ubuntu0.3 500
500 http://archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages
100 /var/lib/dpkg/status
0.99.4-2 500
500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages
HP Support Assistant utility detects the correct capacity in Windows.
###Information collected from one of the laptops:
HP EliteBook 8460p - battery CC06XL - 4910mAh
################################################################
### upower -d
Device: /org/freedesktop/UPower/devices/line_power_AC
native-path: AC
power supply: yes
updated: Tue 02 Oct 2018 01:39:35 PM CEST (21 seconds ago)
has history: no
has statistics: no
line-power
warning-level: none
online: yes
icon-name: 'ac-adapter-symbolic'
Device: /org/freedesktop/UPower/devices/battery_BAT0
native-path: BAT0
vendor: Hewlett-Packard
model: Primary
serial: 00824 2012/06/09
power supply: yes
updated: Tue 02 Oct 2018 01:39:39 PM CEST (17 seconds ago)
has history: yes
has statistics: yes
battery
present: yes
rechargeable: yes
state: fully-charged
warning-level: none
energy: 48.9348 Wh
energy-empty: 0 Wh
energy-full: 49.2156 Wh
energy-full-design: 49.2156 Wh
energy-rate: 0 W
voltage: 12.475 V
percentage: 99%
capacity: 100%
technology: lithium-ion
icon-name: 'battery-full-charged-symbolic'
History (charge):
1538480376 99.000 fully-charged
1538480375 0.000 unknown
History (rate):
1538480375 0.000 unknown
Device: /org/freedesktop/UPower/devices/DisplayDevice
power supply: yes
updated: Tue 02 Oct 2018 01:39:35 PM CEST (21 seconds ago)
has history: no
has statistics: no
battery
present: yes
state: fully-charged
warning-level: none
energy: 48.9348 Wh
energy-full: 49.2156 Wh
energy-rate: 0 W
percentage: 99%
icon-name: 'battery-full-charged-symbolic'
Daemon:
daemon-version: 0.99.4
on-battery: no
lid-is-closed: no
lid-is-present: yes
critical-action: PowerOff
################################################################
### acpi -V
Battery 0: Unknown, 99%
Battery 0: design capacity 4557 mAh, last full capacity 4557 mAh = 100%
Adapter 0: on-line
Thermal 0: ok, 0.0 degrees C
Thermal 0: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 1: ok, 43.0 degrees C
Thermal 1: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 1: trip point 1 switches to mode hot at temperature 99.0 degrees C
Thermal 2: ok, 42.0 degrees C
Thermal 2: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 3: ok, 29.0 degrees C
Thermal 3: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 3: trip point 1 switches to mode passive at temperature 55.0 degrees C
Thermal 4: ok, 45.0 degrees C
Thermal 4: trip point 0 switches to mode critical at temperature 128.0 degrees C
Thermal 4: trip point 1 switches to mode passive at temperature 105.0 degrees C
Thermal 5: ok, 41.0 degrees C
Thermal 5: trip point 0 switches to mode critical at temperature 128.0 degrees C
Cooling 0: Processor 0 of 10
Cooling 1: Processor 0 of 10
Cooling 2: LCD 0 of 20
Cooling 3: x86_pkg_temp no state information available
Cooling 4: Processor 0 of 10
Cooling 5: Processor 0 of 10
Cooling 6: intel_powerclamp no state information available
################################################################
### cat /sys/class/power_supply/BAT0/uevent
POWER_SUPPLY_NAME=BAT0
POWER_SUPPLY_STATUS=Unknown
POWER_SUPPLY_PRESENT=1
POWER_SUPPLY_TECHNOLOGY=Li-ion
POWER_SUPPLY_CYCLE_COUNT=0
POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000
POWER_SUPPLY_VOLTAGE_NOW=12475000
POWER_SUPPLY_CURRENT_NOW=0
POWER_SUPPLY_CHARGE_FULL_DESIGN=4557000
POWER_SUPPLY_CHARGE_FULL=4557000
POWER_SUPPLY_CHARGE_NOW=4531000
POWER_SUPPLY_CAPACITY=99
POWER_SUPPLY_CAPACITY_LEVEL=Normal
POWER_SUPPLY_MODEL_NAME=Primary
POWER_SUPPLY_MANUFACTURER=Hewlett-Packard
POWER_SUPPLY_SERIAL_NUMBER=00824 2012/06/09
Has anyone experienced such a problem?
Any ideas?
Thank you very much!
Best regards,
Svetoslav
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k4.15.0-36-generic.
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: 92HD81B1X5 Analog [92HD81B1X5 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/hwC0D1', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/by-path', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D3p', '/dev/snd/controlC1', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xd4520000 irq 40'
Mixer name : 'IDT 92HD81B1X5'
Components : 'HDA:111d7605,103c3588,00100105 HDA:11c11040,103c3066,00100200'
Controls : 27
Simple ctrls : 12
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xd4420000 irq 41'
Mixer name : 'ATI R6xx HDMI'
Components : 'HDA:1002aa01,00aa0100,00100200'
Controls : 7
Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [off]
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=21c7c479-445e-41a7-9948-e7878531afe8
MachineType: Hewlett-Packard HP EliteBook 8460p
Package: linux (not installed)
ProcEnviron:
TERM=linux
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=boot/vmlinuz root=/dev/nfs initrd=/boot/initrd.img-net nfsroot=192.168.2.1:/awbclient ip=dhcp rw quiet --
ProcVersionSignature: Ubuntu 4.15.0-36.39~16.04.1-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-36-generic N/A
linux-backports-modules-4.15.0-36-generic N/A
linux-firmware 1.157.20
Tags: xenial
Uname: Linux 4.15.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 02/13/2018
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SCF Ver. F.67
dmi.board.name: 161C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 97.4E
dmi.chassis.asset.tag: 1386451
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SCFVer.F.67:bd02/13/2018:svnHewlett-Packard:pnHPEliteBook8460p:pvrA0001D02:rvnHewlett-Packard:rn161C:rvrKBCVersion97.4E:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN
dmi.product.name: HP EliteBook 8460p
dmi.product.version: A0001D02
dmi.sys.vendor: Hewlett-Packard |
|
| 2018-10-17 13:54:36 |
Svetoslav Borisov |
attachment added |
|
AlsaDevices.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202219/+files/AlsaDevices.txt |
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| 2018-10-17 13:54:37 |
Svetoslav Borisov |
attachment added |
|
AplayDevices.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202220/+files/AplayDevices.txt |
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| 2018-10-17 13:54:38 |
Svetoslav Borisov |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202221/+files/CRDA.txt |
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| 2018-10-17 13:54:40 |
Svetoslav Borisov |
attachment added |
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Card0.Amixer.values.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202222/+files/Card0.Amixer.values.txt |
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| 2018-10-17 13:54:41 |
Svetoslav Borisov |
attachment added |
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Card0.Codecs.codec.0.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202223/+files/Card0.Codecs.codec.0.txt |
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| 2018-10-17 13:54:42 |
Svetoslav Borisov |
attachment added |
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Card0.Codecs.codec.1.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202224/+files/Card0.Codecs.codec.1.txt |
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| 2018-10-17 13:54:42 |
Svetoslav Borisov |
attachment added |
|
Card1.Codecs.codec.0.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202225/+files/Card1.Codecs.codec.0.txt |
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| 2018-10-17 13:54:43 |
Svetoslav Borisov |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202226/+files/CurrentDmesg.txt |
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| 2018-10-17 13:54:44 |
Svetoslav Borisov |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202227/+files/IwConfig.txt |
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| 2018-10-17 13:54:45 |
Svetoslav Borisov |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202228/+files/Lspci.txt |
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| 2018-10-17 13:54:46 |
Svetoslav Borisov |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202229/+files/Lsusb.txt |
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| 2018-10-17 13:54:47 |
Svetoslav Borisov |
attachment added |
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PciMultimedia.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202230/+files/PciMultimedia.txt |
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| 2018-10-17 13:54:48 |
Svetoslav Borisov |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202231/+files/ProcCpuinfo.txt |
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| 2018-10-17 13:54:49 |
Svetoslav Borisov |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202232/+files/ProcCpuinfoMinimal.txt |
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| 2018-10-17 13:54:50 |
Svetoslav Borisov |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202233/+files/ProcInterrupts.txt |
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| 2018-10-17 13:54:51 |
Svetoslav Borisov |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202234/+files/ProcModules.txt |
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| 2018-10-17 13:54:51 |
Svetoslav Borisov |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202235/+files/RfKill.txt |
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| 2018-10-17 13:54:52 |
Svetoslav Borisov |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202236/+files/UdevDb.txt |
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| 2018-10-17 13:54:53 |
Svetoslav Borisov |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1798070/+attachment/5202237/+files/WifiSyslog.txt |
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| 2018-10-18 10:00:23 |
Svetoslav Borisov |
attachment added |
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HP Support Assistant utility on Windows - Capacidad de carga - 88 percents. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798070/+attachment/5202477/+files/20181018_115713.jpg |
|
| 2018-12-18 04:17:23 |
Launchpad Janitor |
linux (Ubuntu): status |
Incomplete |
Expired |
|
