Touchpad detected as SYNA3602, does not work at all.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Medium
|
Unassigned |
Bug Description
On my cheaper-end slimline laptop/netbook the touchpad is (I think wrongly) detected by Linux to be the SYNA 3602. Anyway it does not work at all, neither touchpad nor buttons. Freshly installed Ubuntu 18.04 system. External mouse works fine.
It seems that there is a bug reported on a similar issue, although I can not confirm that my touchpad hardware is exactly the same: https:/
If so, there may be a whole new generation of slimline Windows 10 netbooks that have this problem.
martin@alanah:~$ cat /proc/bus/
I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/
S: Sysfs=/
U: Uniq=
H: Handlers=sysrq kbd event2 leds
B: PROP=0
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0018 Vendor=0911 Product=5288 Version=0100
N: Name="SYNA3602:00 0911:5288 Touchpad"
P: Phys=i2c-
S: Sysfs=/
U: Uniq=
H: Handlers=mouse0 event14
B: PROP=5
B: EV=1b
B: KEY=e420 30000 0 0 0 0
B: ABS=260800000000003
B: MSC=20
I: Bus=0003 Vendor=045e Product=00b9 Version=0111
N: Name="Microsoft Microsoft USB Wireless Mouse"
P: Phys=usb-
S: Sysfs=/
U: Uniq=
H: Handlers=mouse1 event15
B: PROP=0
B: EV=17
B: KEY=1f0000 0 0 0 0
B: REL=1c3
B: MSC=10
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-
ProcVersionSign
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: MATE
Date: Mon Jun 11 07:57:56 2018
InstallationDate: Installed on 2018-04-25 (46 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64 (20180404)
SourcePackage: linux-signed
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: MATE
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-25 (48 days ago)
InstallationMedia: Ubuntu-MATE 18.04 LTS "Bionic Beaver" - Beta amd64 (20180404)
MachineType: Multicom Multicom U230
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173
Tags: bionic
Uname: Linux 4.15.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/15/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: ORO10x.
dmi.board.
dmi.board.name: Default string
dmi.board.vendor: Default string
dmi.board.version: Default string
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: U-series
dmi.product.name: Multicom U230
dmi.product.
dmi.sys.vendor: Multicom
tags: |
added: kernel-bug-exists-upstream removed: bug-exists-upstream |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
description: | updated |
summary: |
- Hantick HTT5288 touchpad wrongly detected as SYNA3602, does not work at - all. + Touchpad detected as SYNA3602, does not work at all. |
description: | updated |
description: | updated |
tags: | added: cscc |
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?
Would it be possible for you to test the latest upstream kernel? Refer to https:/ /wiki.ubuntu. com/KernelMainl ineBuilds . Please test the latest v4.17 kernel[0].
If this bug is fixed in the mainline kernel, please add the following tag 'kernel- fixed-upstream' .
If the mainline kernel does not fix this bug, please add the tag: 'kernel- bug-exists- upstream' .
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
Thanks in advance.
[0] http:// kernel. ubuntu. com/~kernel- ppa/mainline/ v4.17