Third screen not working displayport amd ryzen 5 2400g apu

Bug #1769733 reported by steven krol
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

All relevant information can be found in this post:
https://askubuntu.com/questions/1033287/cant-get-my-third-screen-working-ubuntu-18-04-amd-ryzen-5-2400g

All errors and tries have been posted in that post. the problem is reletaed to the drivers regarding the amd ryzen 5 2400g APU, not all three of my screens turn on. only the dvi-d port and gdmi port give me output but the display port gives me a blank screen.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-20-generic 4.15.0-20.21
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Mon May 7 21:52:25 2018
InstallationDate: Installed on 2018-05-06 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
SourcePackage: linux-signed
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: unisteven 1830 F.... pulseaudio
 /dev/snd/controlC2: unisteven 1830 F.... pulseaudio
 /dev/snd/controlC0: unisteven 1830 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-05-06 (1 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
IwConfig:
 enp24s0 no wireless extensions.

 lo no wireless extensions.
MachineType: MSI MS-7A37
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic root=UUID=0d2a4d4d-3c12-4311-a8e7-72e20dace613 ro quiet splash
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-20-generic N/A
 linux-backports-modules-4.15.0-20-generic N/A
 linux-firmware 1.173
RfKill:

Tags: bionic
Uname: Linux 4.15.0-20-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/11/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: A.C0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B350M MORTAR ARCTIC (MS-7A37)
dmi.board.vendor: MSI
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 4
dmi.chassis.vendor: MSI
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrA.C0:bd03/11/2018:svnMSI:pnMS-7A37:pvr2.0:rvnMSI:rnB350MMORTARARCTIC(MS-7A37):rvr2.0:cvnMSI:ct4:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7A37
dmi.product.version: 2.0
dmi.sys.vendor: MSI

Revision history for this message
steven krol (unisteven1) wrote :
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc4

affects: linux-signed (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1769733

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
steven krol (unisteven1) wrote :

I will try to test the latest kernel and see if that will fix it.
Also I will add in the logs.
I'll do that in 8~10 hours from now.

Revision history for this message
steven krol (unisteven1) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
steven krol (unisteven1) wrote : CRDA.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : CurrentDmesg.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : Lspci.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : Lsusb.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : ProcEnviron.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : ProcInterrupts.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : ProcModules.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : PulseList.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : UdevDb.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote : WifiSyslog.txt

apport information

Revision history for this message
steven krol (unisteven1) wrote :

I'm not sure what I'm doing wrong:
I've used this command:
sudo dpkg -i *.deb

So what am I doing wrong?

steven krol (unisteven1)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
steven krol (unisteven1) wrote :

I've added in the 4.17 kernel and now all three screens work, however it does not get the type of the other display and does not have the right resulution (1920x1080), it is connected via a displayport-> hdmi adapter.

Changed in linux (Ubuntu):
status: Confirmed → Invalid
status: Invalid → Confirmed
steven krol (unisteven1)
tags: added: kernel-fixed-upstream
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