Dell XPS 9370 freezes at login screen/shortly after login with kernels after 4.15.0-13

Bug #1766067 reported by Maximilian Federle
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
High
Unassigned

Bug Description

Ubuntu freezes at the login screen or, if one is quick enough, shortly after typing a few chars of the password.
Sometimes nothing except the power button works, at times I could reboot via endless massaging of sysrq + b.

Last good kernel: 4.15.0-13
Mainline 4.16.3 is also affected.
Mainline 4.17rc1 is good again.

---

lsb_release -rd
Description: Ubuntu Bionic Beaver (development branch)
Release: 18.04
---
ApportVersion: 2.20.9-0ubuntu6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mfederle 14667 F.... pulseaudio
CurrentDesktop: communitheme:ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-03-15 (37 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180314)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0489:e0a2 Foxconn / Hon Hai
 Bus 001 Device 002: ID 0bda:58f4 Realtek Semiconductor Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9370
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair rfcomm thunderbolt uhid bnep snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic uvcvideo videobuf2_vmalloc btusb videobuf2_memops btrtl videobuf2_v4l2 btbcm videobuf2_core btintel videodev bluetooth media hid_multitouch dell_laptop dell_smbios_smm dcdbas intel_rapl x86_pkg_temp_thermal intel_powerclamp snd_soc_skl coretemp snd_soc_skl_ipc snd_hda_ext_core snd_soc_sst_dsp snd_soc_sst_ipc snd_soc_acpi snd_soc_core ac97_bus intel_cstate intel_rapl_perf dell_smbios_wmi dell_wmi snd_hda_intel dell_smbios snd_hda_codec snd_hda_core dell_wmi_descriptor wmi_bmof intel_wmi_thunderbolt ath10k_pci ath10k_core ath mac80211 cfg80211 rtsx_pci_ms idma64 virt_dma memstick mei_me intel_lpss_pci processor_thermal_device mei intel_soc_dts_iosf shpchp intel_lpss intel_pch_thermal intel_hid int3403_thermal sparse_keymap int3400_thermal mac_hid int340x_thermal_zone acpi_thermal_rel rtsx_pci_sdmmc i915 rtsx_pci wmi i2c_hid pinctrl_sunrisepoint pinctrl_intel
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-13-generic.efi.signed root=UUID=eb600459-616e-4745-bd8d-f28a5cc5578e ro quiet splash mem_sleep_default=deep crashkernel=384M-:128M vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-13.14-generic 4.15.10
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-13-generic N/A
 linux-backports-modules-4.15.0-13-generic N/A
 linux-firmware 1.173
Tags: bionic
Uname: Linux 4.15.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip input kvm libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/21/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.1
dmi.board.name: 0F6P3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.1:bd02/21/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.sys.vendor: Dell Inc.

Revision history for this message
Maximilian Federle (ppd) wrote :
Revision history for this message
Maximilian Federle (ppd) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1766067

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bionic
Revision history for this message
Maximilian Federle (ppd) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Maximilian Federle (ppd) wrote : CRDA.txt

apport information

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Maximilian Federle (ppd) wrote : CurrentDmesg.txt

apport information

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Maximilian Federle (ppd) wrote : IwConfig.txt

apport information

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Maximilian Federle (ppd) wrote : Lspci.txt

apport information

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Maximilian Federle (ppd) wrote : ProcCpuinfo.txt

apport information

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Maximilian Federle (ppd) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Maximilian Federle (ppd) wrote : ProcInterrupts.txt

apport information

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Maximilian Federle (ppd) wrote : ProcModules.txt

apport information

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Maximilian Federle (ppd) wrote : PulseList.txt

apport information

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Maximilian Federle (ppd) wrote : RfKill.txt

apport information

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Maximilian Federle (ppd) wrote : UdevDb.txt

apport information

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Maximilian Federle (ppd) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.18/

Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
Maximilian Federle (ppd) wrote :

4.15.18 does the same thing. I attached the syslog of this boot wherein I could reboot with Sysrq + B.

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Maximilian Federle, the next step is to fully reverse commit bisect from kernel 4.16.3 to 4.17-rc1 in order to identify the last bad commit, followed immediately by the first good one. Once this good commit has been identified, it may be reviewed for backporting. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Please note, finding adjacent kernel versions, or providing a commit from a kernel version bisect is not fully commit bisecting.

Also, the kernel release names are irrelevant for the purposes of bisecting.

It is most helpful that after the fix commit (not kernel version) has been identified, you then mark this report Status Confirmed.

Thank you for your help.

tags: added: bios-outdated-1.3.2 kernel-fixed-upstream kernel-fixed-upstream-4.17-rc1 needs-reverse-bisect
removed: kernel-bug-exists-upstream
tags: added: regression-release
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Maximilian Federle (ppd) wrote :

I reinstalled Bionic to a fresh/clean state (for unrelated reasons) and can't reproduce the freezing with the current kernel. A bit mysterious.

Changed in linux (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Invalid
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