Comment 0 for bug 1759821

Dell XPS 13 9360
(CID 201606-22355)

Image: OEM pre-installed image
Kernel: 4.4.0-117-generic #141-Ubuntu SMP Tue Mar 13 11:58:07 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

Click the bluetooth applet and try to add bt devices. The long scanning (> 5 mins) gets nothing.

Reproducing rate: 100%

[More Information]

ubuntu@201606-22355:~$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:5904] (rev 02)
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:5916] (rev 02)
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor Thermal Subsystem [8086:1903] (rev 02)
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller [8086:9d2f] (rev 21)
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Thermal subsystem [8086:9d31] (rev 21)
00:15.0 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Serial IO I2C Controller [8086:9d60] (rev 21)
00:15.1 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Serial IO I2C Controller [8086:9d61] (rev 21)
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-LP CSME HECI [8086:9d3a] (rev 21)
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9d10] (rev f1)
00:1c.4 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root Port [8086:9d14] (rev f1)
00:1c.5 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root Port [8086:9d15] (rev f1)
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:9d18] (rev f1)
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:9d58] (rev 21)
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-LP PMC [8086:9d21] (rev 21)
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:9d71] (rev 21)
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-LP SMBus [8086:9d23] (rev 21)
3a:00.0 Network controller [0280]: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter [168c:003e] (rev 32)
3b:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS525A PCI Express Card Reader [10ec:525a] (rev 01)
3c:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller [144d:a802] (rev 01)
ubuntu@201606-22355:~$ rfkill list
0: hci0: Bluetooth
        Soft blocked: no
        Hard blocked: no
1: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
ubuntu@201606-22355:~$

So far this issue affects the following machines at least:
  - Dell XPS 13 9360 (CID 201606-22338)
  - Dell XPS 13 9360 (CID 201606-22355)
  - Dell Precision 5520 (201610-25144)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-117-generic 4.4.0-117.141
ProcVersionSignature: Ubuntu 4.4.0-117.141-generic 4.4.114
Uname: Linux 4.4.0-117-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1723 F.... pulseaudio
Date: Thu Mar 29 18:39:27 2018
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-20160624-2
HibernationDevice: RESUME=UUID=e30b2dfe-7ba1-4cde-876a-928e9bbb077b
InstallationDate: Installed on 2018-03-23 (6 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
MachineType: Dell Inc. XPS 13 9360
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-117-generic.efi.signed root=UUID=488684c8-a47f-46bc-b84d-ad4bff229ccd ro automatic-oem-config quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-117-generic N/A
 linux-backports-modules-4.4.0-117-generic N/A
 linux-firmware 1.157.17
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/21/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.4.2
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.4.2:bd11/21/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.