Shutdown failure in 17.10 with Nvidia Nouveau Driver

[Don Paradis]

The following errors display at shutdown. The system never shuts down and I must hold down the power key to turn the system off. The hardware is a Dell 7559 laptop with Intel / Nvidia Prime Graphics GTX 960M. The display driver in use is the Nouveau driver.

wlp5s0: failed to remove key (1, ff:ff:ff:ff:ff:ff) from hardare (-22)
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
INFO: rcu_sched self-detected stall on CPU
$3...: (14999 ticks this GP) idle=e6e/1400000000001/0 softirq:55865/55865 fqs:7490
$ (t=15000 jiffies g=41392 c=41391 q=3432)
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
INFO: task systemd-timesyn:305 blocked for more than 120 seconds.
Tained: G DEL 4.13-0-16-generic $19-ubuntu
"echo 0 > /proc/sys/kernel/hung_task_timeout_sec" disables this message
INFO: task systemd-timesyn:305 blocked for more than 120 seconds.
Tained: G DEL 4.13-0-16-generic $19-ubuntu
"echo 0 > /proc/sys/kernel/hung_task_timeout_sec" disables this message
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]
watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [plymouthd:4561]

At this point I had to hold down the power key to turn off the system.
---
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: donp 1203 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2017-11-07 (0 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Beta amd64 (20171009)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 1bcf:2b8a Sunplus Innovation Technology Inc.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 7559
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=aa8f7506-7293-4695-a16a-9ecaf014f632 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169
Tags: wayland-session artful
Uname: Linux 4.13.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/08/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.4
dmi.board.name: 0H87XC
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.2.4:bd06/08/2017:svnDellInc.:pnInspiron7559:pvr1.2.4:rvnDellInc.:rn0H87XC:rvrA00:cvnDellInc.:ct10:cvrNotSpecified:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7559
dmi.product.version: 1.2.4
dmi.sys.vendor: Dell Inc.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1730680/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1730680

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Don Paradis (dparadis)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc8

[Don Paradis (dparadis)]

kernel-bug-exists-upstream

[Don Paradis (dparadis)]

kernel-bug-exists-upstream

Kernel v4.14-rc8 did not fix the problem.

[Tom (tom-lorinthe)]

I have same issue on Dell XPS 15 9560 with fresh installed 18.04. Might be related to https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-390/+bug/1752053 ?