| 2017-08-08 11:09:15 |
mihai |
bug |
|
|
added bug |
| 2017-08-08 11:09:15 |
mihai |
attachment added |
|
lspci-vnvn.log https://bugs.launchpad.net/bugs/1709282/+attachment/4928772/+files/lspci-vnvn.log |
|
| 2017-08-08 11:30:04 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2017-08-08 11:57:24 |
Pinguin |
bug |
|
|
added subscriber Pinguin |
| 2017-08-08 12:18:05 |
mihai |
tags |
|
apport-collected zesty |
|
| 2017-08-08 12:18:06 |
mihai |
description |
Very similar to this:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1622763
== the Problem ==
Listening to sound on a vmware machine, hosted by Ubuntu, the devices freezes, and cannot listen to sound anymore, i have to connect/disconnect the device.
After i disconnect i get the logs:
Aug 8 13:52:05 tim-lap-143 kernel: [112278.344893] usb 1-1: 1:1: cannot get freq at ep 0x81
Aug 8 13:52:05 tim-lap-143 kernel: [112278.347094] usb 1-1: 2:1: cannot get freq at ep 0x1
Aug 8 13:52:05 tim-lap-143 kernel: [112278.358786] usb 1-1: Warning! Unlikely big volume range (=8192), cval->res is probably wrong.
Aug 8 13:52:05 tim-lap-143 kernel: [112278.358787] usb 1-1: [11] FU [Sidetone Playback Volume] ch = 1, val = 0/8192/1
Aug 8 13:52:05 tim-lap-143 kernel: [112278.641980] input: Plantronics Plantronics C520-M as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.3/0003:047F:C036.000F/input/input32
Aug 8 13:52:05 tim-lap-143 kernel: [112278.702298] plantronics 0003:047F:C036.000F: input,hiddev0,hidraw2: USB HID v1.11 Device [Plantronics Plantronics C520-M] on usb-0000:00:14.0-1/input3
Aug 8 13:52:05 tim-lap-143 kernel: [112278.747708] usb 1-1: 2:1: cannot get freq at ep 0x1
Aug 8 13:52:16 tim-lap-143 kernel: [112289.406154] usb 1-1: reset full-speed USB device number 19 using xhci_hcd
Aug 8 13:52:16 tim-lap-143 kernel: [112289.906146] usb 1-1: reset full-speed USB device number 19 using xhci_hcd
= The solution ==
It is simple, add this USB ID to the sound/usb/quirks.c:snd_usb_get_sample_rate_quirk function.
version signature: Ubuntu 4.10.0-28.32-generic 4.10.17
Thanks! |
Very similar to this:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1622763
== the Problem ==
Listening to sound on a vmware machine, hosted by Ubuntu, the devices freezes, and cannot listen to sound anymore, i have to connect/disconnect the device.
After i disconnect i get the logs:
Aug 8 13:52:05 tim-lap-143 kernel: [112278.344893] usb 1-1: 1:1: cannot get freq at ep 0x81
Aug 8 13:52:05 tim-lap-143 kernel: [112278.347094] usb 1-1: 2:1: cannot get freq at ep 0x1
Aug 8 13:52:05 tim-lap-143 kernel: [112278.358786] usb 1-1: Warning! Unlikely big volume range (=8192), cval->res is probably wrong.
Aug 8 13:52:05 tim-lap-143 kernel: [112278.358787] usb 1-1: [11] FU [Sidetone Playback Volume] ch = 1, val = 0/8192/1
Aug 8 13:52:05 tim-lap-143 kernel: [112278.641980] input: Plantronics Plantronics C520-M as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.3/0003:047F:C036.000F/input/input32
Aug 8 13:52:05 tim-lap-143 kernel: [112278.702298] plantronics 0003:047F:C036.000F: input,hiddev0,hidraw2: USB HID v1.11 Device [Plantronics Plantronics C520-M] on usb-0000:00:14.0-1/input3
Aug 8 13:52:05 tim-lap-143 kernel: [112278.747708] usb 1-1: 2:1: cannot get freq at ep 0x1
Aug 8 13:52:16 tim-lap-143 kernel: [112289.406154] usb 1-1: reset full-speed USB device number 19 using xhci_hcd
Aug 8 13:52:16 tim-lap-143 kernel: [112289.906146] usb 1-1: reset full-speed USB device number 19 using xhci_hcd
= The solution ==
It is simple, add this USB ID to the sound/usb/quirks.c:snd_usb_get_sample_rate_quirk function.
version signature: Ubuntu 4.10.0-28.32-generic 4.10.17
Thanks!
---
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: mihai.cindea@3pillar.corp 2208 F...m pulseaudio
/dev/snd/controlC0: mihai.cindea@3pillar.corp 2208 F.... pulseaudio
DistroRelease: Ubuntu 17.04
HibernationDevice: RESUME=UUID=d363a75c-d8a4-467d-a576-a46b3c317861
InstallationDate: Installed on 2017-06-22 (47 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Dell Inc. Precision 3510
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-28-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash i915.enable_guc_loading=1 i915.enable_guc_submission=1 intel_pstate=skylake_hwp i915.enable_psr=1 i915.disable_power_well=0 i915.enable_rc6=0 vt.handoff=7
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.10.0-28-generic N/A
linux-backports-modules-4.10.0-28-generic N/A
linux-firmware 1.164.1
Tags: zesty
Uname: Linux 4.10.0-28-generic x86_64
UpgradeStatus: Upgraded to zesty on 2017-07-21 (18 days ago)
UserGroups:
WifiSyslog:
_MarkForUpload: True
dmi.bios.date: 05/12/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.14.4
dmi.board.name: 00D283
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.14.4:bd05/12/2017:svnDellInc.:pnPrecision3510:pvr:rvnDellInc.:rn00D283:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Precision 3510
dmi.sys.vendor: Dell Inc. |
|
| 2017-08-08 12:18:07 |
mihai |
attachment added |
|
AlsaInfo.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928792/+files/AlsaInfo.txt |
|
| 2017-08-08 12:18:08 |
mihai |
attachment added |
|
CRDA.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928793/+files/CRDA.txt |
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| 2017-08-08 12:18:10 |
mihai |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928794/+files/CurrentDmesg.txt |
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| 2017-08-08 12:18:11 |
mihai |
attachment added |
|
IwConfig.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928795/+files/IwConfig.txt |
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| 2017-08-08 12:18:12 |
mihai |
attachment added |
|
JournalErrors.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928796/+files/JournalErrors.txt |
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| 2017-08-08 12:18:14 |
mihai |
attachment added |
|
Lspci.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928797/+files/Lspci.txt |
|
| 2017-08-08 12:18:15 |
mihai |
attachment added |
|
Lsusb.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928798/+files/Lsusb.txt |
|
| 2017-08-08 12:18:16 |
mihai |
attachment added |
|
ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928799/+files/ProcCpuinfo.txt |
|
| 2017-08-08 12:18:17 |
mihai |
attachment added |
|
ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928800/+files/ProcCpuinfoMinimal.txt |
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| 2017-08-08 12:18:19 |
mihai |
attachment added |
|
ProcEnviron.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928801/+files/ProcEnviron.txt |
|
| 2017-08-08 12:18:20 |
mihai |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928802/+files/ProcInterrupts.txt |
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| 2017-08-08 12:18:21 |
mihai |
attachment added |
|
ProcModules.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928803/+files/ProcModules.txt |
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| 2017-08-08 12:18:22 |
mihai |
attachment added |
|
RfKill.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928804/+files/RfKill.txt |
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| 2017-08-08 12:18:23 |
mihai |
attachment added |
|
UdevDb.txt https://bugs.launchpad.net/bugs/1709282/+attachment/4928805/+files/UdevDb.txt |
|
| 2017-08-08 12:19:32 |
mihai |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2017-08-11 16:07:08 |
Joseph Salisbury |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2017-10-31 14:27:20 |
Thadeu Lima de Souza Cascardo |
nominated for series |
|
Ubuntu Xenial |
|
| 2017-10-31 14:31:17 |
Andy Whitcroft |
bug task added |
|
linux (Ubuntu Xenial) |
|
| 2017-10-31 14:51:36 |
Thadeu Lima de Souza Cascardo |
linux (Ubuntu Xenial): status |
New |
Fix Committed |
|
| 2017-11-01 11:45:47 |
Kleber Sacilotto de Souza |
nominated for series |
|
Ubuntu Zesty |
|
| 2017-11-01 18:15:43 |
Thadeu Lima de Souza Cascardo |
nominated for series |
|
Ubuntu Artful |
|
| 2017-11-01 18:28:12 |
Andy Whitcroft |
bug task added |
|
linux (Ubuntu Artful) |
|
| 2017-11-01 18:28:24 |
Andy Whitcroft |
bug task added |
|
linux (Ubuntu Zesty) |
|
| 2017-11-01 18:46:43 |
Thadeu Lima de Souza Cascardo |
linux (Ubuntu Artful): status |
New |
Fix Committed |
|
| 2017-11-08 12:50:16 |
Kleber Sacilotto de Souza |
tags |
apport-collected zesty |
apport-collected verification-needed-xenial zesty |
|
| 2017-11-08 12:51:22 |
Kleber Sacilotto de Souza |
tags |
apport-collected verification-needed-xenial zesty |
apport-collected verification-needed-xenial verification-needed-zesty zesty |
|
| 2017-11-08 12:53:06 |
Kleber Sacilotto de Souza |
tags |
apport-collected verification-needed-xenial verification-needed-zesty zesty |
apport-collected verification-needed-artful verification-needed-xenial verification-needed-zesty zesty |
|
| 2017-11-10 19:09:33 |
mihai |
tags |
apport-collected verification-needed-artful verification-needed-xenial verification-needed-zesty zesty |
apport-collected verification-done-artful verification-needed-artful verification-needed-xenial zesty |
|
| 2017-11-10 19:10:17 |
mihai |
tags |
apport-collected verification-done-artful verification-needed-artful verification-needed-xenial zesty |
apport-collected verification-done-zesty verification-needed-artful verification-needed-xenial zesty |
|
| 2017-11-13 13:33:47 |
Kleber Sacilotto de Souza |
linux (Ubuntu Zesty): status |
New |
Fix Committed |
|
| 2017-11-20 11:43:03 |
Launchpad Janitor |
linux (Ubuntu Zesty): status |
Fix Committed |
Fix Released |
|
| 2017-11-20 11:53:03 |
Launchpad Janitor |
linux (Ubuntu Xenial): status |
Fix Committed |
Fix Released |
|
| 2017-11-21 11:42:37 |
Launchpad Janitor |
linux (Ubuntu Artful): status |
Fix Committed |
Fix Released |
|
| 2017-11-30 13:37:26 |
Launchpad Janitor |
linux (Ubuntu): status |
Confirmed |
Fix Released |
|
