Plantronics Blackwire C520-M - Cannot get freq at ep 0x1, 0x81
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Fix Released
|
Medium
|
Unassigned | ||
Xenial |
Fix Released
|
Undecided
|
Unassigned | ||
Zesty |
Fix Released
|
Undecided
|
Unassigned | ||
Artful |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
Very similar to this:
https:/
== the Problem ==
Listening to sound on a vmware machine, hosted by Ubuntu, the devices freezes, and cannot listen to sound anymore, i have to connect/disconnect the device.
After i disconnect i get the logs:
Aug 8 13:52:05 tim-lap-143 kernel: [112278.344893] usb 1-1: 1:1: cannot get freq at ep 0x81
Aug 8 13:52:05 tim-lap-143 kernel: [112278.347094] usb 1-1: 2:1: cannot get freq at ep 0x1
Aug 8 13:52:05 tim-lap-143 kernel: [112278.358786] usb 1-1: Warning! Unlikely big volume range (=8192), cval->res is probably wrong.
Aug 8 13:52:05 tim-lap-143 kernel: [112278.358787] usb 1-1: [11] FU [Sidetone Playback Volume] ch = 1, val = 0/8192/1
Aug 8 13:52:05 tim-lap-143 kernel: [112278.641980] input: Plantronics Plantronics C520-M as /devices/
Aug 8 13:52:05 tim-lap-143 kernel: [112278.702298] plantronics 0003:047F:
Aug 8 13:52:05 tim-lap-143 kernel: [112278.747708] usb 1-1: 2:1: cannot get freq at ep 0x1
Aug 8 13:52:16 tim-lap-143 kernel: [112289.406154] usb 1-1: reset full-speed USB device number 19 using xhci_hcd
Aug 8 13:52:16 tim-lap-143 kernel: [112289.906146] usb 1-1: reset full-speed USB device number 19 using xhci_hcd
= The solution ==
It is simple, add this USB ID to the sound/usb/
version signature: Ubuntu 4.10.0-
Thanks!
---
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: mihai.cindea@
/dev/snd/
DistroRelease: Ubuntu 17.04
HibernationDevice: RESUME=
InstallationDate: Installed on 2017-06-22 (47 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Dell Inc. Precision 3510
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.164.1
Tags: zesty
Uname: Linux 4.10.0-28-generic x86_64
UpgradeStatus: Upgraded to zesty on 2017-07-21 (18 days ago)
UserGroups:
WifiSyslog:
_MarkForUpload: True
dmi.bios.date: 05/12/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.14.4
dmi.board.name: 00D283
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: Precision 3510
dmi.sys.vendor: Dell Inc.
Changed in linux (Ubuntu): | |
importance: | Undecided → Medium |
Changed in linux (Ubuntu Xenial): | |
status: | New → Fix Committed |
Changed in linux (Ubuntu Artful): | |
status: | New → Fix Committed |
tags: |
added: verification-done-artful removed: verification-needed-zesty |
tags: |
added: verification-done-zesty removed: verification-done-artful |
Changed in linux (Ubuntu): | |
status: | Confirmed → Fix Released |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1709282
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.