Comment 4 for bug 1695764

This was not helpful. When I enter it I'm asked for a password. I don't have a password and I have no idea what the program is actually asking for

Sent from my iPhone

> On Jun 5, 2017, at 7:20 AM, Joseph Salisbury <email address hidden> wrote:
>
> You may need to run the following from a terminal:
>
> sudo apt-get install -f
> sudo apt-get clean
> sudo apt-get update
>
> Then re-install the package or updates.
>
> If that does not resolve your issue, please mark the bug as "Confirmed"
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1695764
>
> Title:
> package linux-image-4.8.0-53-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error
> exit status 128
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> i have no idea what this is even about. you need to make installation
> of upgrades easy and seamless. I am not a computer programmer and have
> no desire to become one
>
> ProblemType: Package
> DistroRelease: Ubuntu 16.10
> Package: linux-image-4.8.0-53-generic (not installed)
> ProcVersionSignature: Ubuntu 4.8.0-52.55-generic 4.8.17
> Uname: Linux 4.8.0-52-generic x86_64
> ApportVersion: 2.20.3-0ubuntu8.3
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: roger 2166 F.... pulseaudio
> Date: Sun Jun 4 13:40:27 2017
> ErrorMessage: subprocess new pre-installation script returned error exit status 128
> HibernationDevice: RESUME=UUID=aff2a5c6-bb76-4bd4-b022-7d9db08e88ef
> InstallationDate: Installed on 2016-08-09 (299 days ago)
> InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 04f2:b404 Chicony Electronics Co., Ltd
> Bus 001 Device 003: ID 13fe:4200 Kingston Technology Company Inc.
> Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. X551MA
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-52-generic.efi.signed root=UUID=847bc7de-faae-4f2d-8159-4d0a219aa41a ro quiet splash vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions: grub-pc N/A
> SourcePackage: linux
> Title: package linux-image-4.8.0-53-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
> UpgradeStatus: Upgraded to yakkety on 2017-01-30 (125 days ago)
> dmi.bios.date: 12/06/2013
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: X551MA.211
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: X551MA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX551MA.211:bd12/06/2013:svnASUSTeKCOMPUTERINC.:pnX551MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX551MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.name: X551MA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
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