Comment 767 for bug 1690085

Created attachment 289445
attachment-1715-0.html

Does this mean the issue could be motherboard related? I actually received a reply from AMD and they’re asking me for pictures of the processor installed on the motherboard for some reason.

Best,

Ashesh Ambasta

> On 1 Jun 2020, at 12:46, <email address hidden> wrote:
>
> https://bugzilla.kernel.org/show_bug.cgi?id=196683
>
> --- Comment #681 from Rafal Kupiec (<email address hidden>) ---
> (In reply to Ashesh Ambasta from comment #680)
>> I've been facing the same issue since I've bought this machine and setting
>> my BIOS power settings to "Typical current idle" has only partially fixed
>> things (the system still crashes every 1-2 weeks during idle: I leave my
>> desk, screensaver fires up, then screens go to sleep, and by the time I get
>> back to my desk, the system no longer responds to any input and the only
>> option is a hard reset.).
>>
>> At the time of writing, I can't tell if the AGESA version has made it into
>> my motherboard: https://www.asrock.com/mb/AMD/X399M%20Taichi/index.asp#BIOS
>>
>> But I'd be willing to give this a try. I also just yesterday requested an
>> RMA from AMD though: I spoke to their support and they asked me to try
>> setting the power settings in the BIOS settings. Once I reported back that
>> the power settings only reduced the frequency of these crashes, their
>> immediate response was to open an RMA request. It seemed like they were
>> aware of the issue and they seemed quite confident that an RMA will fix this
>> (I sure hope so since the RMA means at least 2 weeks of downtime for me).
>
> I wish you luck. I think this is all I can tell you.
> I had exact problem with B450. I have opened RMA request and got money back.
> I
> bought X570 based motherboard and this solved issue for me.
>
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