Comment 194 for bug 1690085

I have had a response from AMD Tech Support. They told me to disable C6 even though I'd already told them that this has been found to work around the issue. Not very helpful but they also added that the issue "should be addressed in an up and coming BIOS release." This would imply that they already know about the issue.

I didn't say so but I am slightly dubious about the suggestion of a BIOS fix as they said the same thing about the segfault issue and that never materialised.

However I did implore them to be more transparent with their customers. Bad press is bad but how they handle the situation is what really counts. While they never fully admitted that the segfault issue was a large scale hardware fault in the face of overwhelming evidence, they did at least honour all RMA requests with little resistance. I get the impression that most customers were grateful for this. I certainly was.

They then told me my feedback had been passed onto the Ryzen team.