Comment 0 for bug 1667750

My system contains a Realtek Semiconductor Corp. RTL8153 Gigabit Ethernet Adapter which is on usb3 bus in my docking station (Dell TB16) which is attached to my laptop (Dell XPS9550) via Thunderbolt 3.

I get usb related kernel error messages when I initiate a high speed transfer (by issuing wget http://cdimage.ubuntu.com/daily-live/current/zesty-desktop-amd64.iso) and the download fails.

This does not happened when the Ethernet adapter is connected to a 100Mb/s switch, but only when connected to 1000Mb/s. It also does not happened with slow traffic (e.g. web page browsing). This is not a new bug with kernel 4.10, but has been going on since at least 4.7 and maybe (probably?) since forever. I'm aware of several others with this configuration (RTL8153 on usb3 behind thunderbolt 3) that have the same issue. This bug is also not specific to Ubuntu; I also get it on Arch Linux. I've also tested and seen this bug with several different models of thunderbolt 3 docks.

Here are the relevant kernel log messages:

Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9010 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9020 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9030 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9040 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9050 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:38 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9060 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:39 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:39 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9070 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:42:39 ubuntu kernel: xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
Feb 24 16:42:39 ubuntu kernel: xhci_hcd 0000:0e:00.0: Looking for event-dma 00000004777d9080 trb-start 0000000475a14fe0 trb-end 0000000475a14fe0 seg-start 0000000475a14000 seg-end 0000000475a14ff0
Feb 24 16:43:06 ubuntu kernel: r8152 4-1.2:1.0 enx204747f8f471: Tx timeout
Feb 24 16:43:06 ubuntu kernel: r8152 4-1.2:1.0 enx204747f8f471: Tx status -2
Feb 24 16:43:06 ubuntu kernel: r8152 4-1.2:1.0 enx204747f8f471: Tx status -2
Feb 24 16:43:06 ubuntu kernel: r8152 4-1.2:1.0 enx204747f8f471: Tx status -2
Feb 24 16:43:06 ubuntu kernel: r8152 4-1.2:1.0 enx204747f8f471: Tx status -2
Feb 24 16:43:09 ubuntu kernel: usb 4-1.2: reset SuperSpeed USB device number 3 using xhci_hcd

I can't seem to make this bug appear with any other type of USB traffic. I've reported it to the realtek kernel dev team and they don't think their RTL8153 driver (in this case the r8152 module) is to blame, but instead that it's an xhci_hcd issue.

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: linux-image-4.10.0-8-generic 4.10.0-8.10
ProcVersionSignature: Ubuntu 4.10.0-8.10-generic 4.10.0-rc8
Uname: Linux 4.10.0-8-generic x86_64
ApportVersion: 2.20.4-0ubuntu2
Architecture: amd64
CasperVersion: 1.380
CurrentDesktop: Unity:Unity7
Date: Fri Feb 24 16:53:35 2017
LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Alpha amd64 (20170224)
MachineType: Dell Inc. XPS 15 9550
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash ---
RelatedPackageVersions:
 linux-restricted-modules-4.10.0-8-generic N/A
 linux-backports-modules-4.10.0-8-generic N/A
 linux-firmware 1.163
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/22/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.19
dmi.board.name: 0N7TVV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.19:bd12/22/2016:svnDellInc.:pnXPS159550:pvr:rvnDellInc.:rn0N7TVV:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 15 9550
dmi.sys.vendor: Dell Inc.