XHCI errors causes dock USB and network adapter dropouts
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Medium
|
Unassigned |
Bug Description
Machine: Dell XPS 15 (9560) - released 2017 January
Install: disk completely erased
Ubuntu 16.04.1 installed over wireless with:
- download updates while installing ubuntu
- install third-party hardware
- full disk crypto+luks
Note 1: Installation process did not realize there exists a GTX 1050
so we are solely using Intel integrated graphics.
Note 2: Installation done not on Dell TB16 Dock to isolate wireless
First Boot: update/
-------
After testing wireless problems and being able to reproduce them, machine was rebooted to the login screen, and then plugged into a Dell TB16 dock.
1. Turn down wireless networking.
2. Turn up wired networking.
3. Browse things until this happens, after which the wired interface no longer works and can sometimes be successfully `down/up`ed but at other times locks up and requires a reboot:
[ 598.238303] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.238307] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403010 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.238634] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.238639] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403020 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.239248] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.239253] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403030 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.239571] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.239576] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403040 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.239792] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.239794] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403050 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.240186] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.240191] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403060 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.240326] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.240328] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403070 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 598.240698] xhci_hcd 0000:0e:00.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 2 comp_code 13
[ 598.240703] xhci_hcd 0000:0e:00.0: Looking for event-dma 0000000855403080 trb-start 00000008550aafe0 trb-end 00000008550aafe0 seg-start 00000008550aa000 seg-end 00000008550aaff0
[ 605.601884] ------------[ cut here ]------------
[ 605.601890] WARNING: CPU: 1 PID: 0 at /build/
[ 605.601892] NETDEV WATCHDOG: enxd481d70e6a39 (r8152): transmit queue 0 timed out
[ 605.601892] Modules linked in: hid_logitech_hidpp snd_usb_audio snd_usbmidi_lib hid_generic hid_logitech_dj cdc_ether usbnet r8152 mii ctr ccm arc4 rfcomm bnep nls_iso8859_1 i2c_designware_
[ 605.601927] hci_uart btbcm btqca btintel bluetooth dell_smo8800 intel_hid intel_lpss_acpi intel_lpss tpm_crb acpi_als sparse_keymap int3403_thermal int3400_thermal int340x_
[ 605.601956] CPU: 1 PID: 0 Comm: swapper/1 Tainted: G W 4.4.0-62-generic #83-Ubuntu
[ 605.601959] Hardware name: Dell Inc. XPS 15 9560/05FFDN, BIOS 1.0.3 01/09/2017
[ 605.601962] 0000000000000286 2b53e360d81133f5 ffff88087f443d98 ffffffff813f7c63
[ 605.601964] ffff88087f443de0 ffffffff81d6afd8 ffff88087f443dd0 ffffffff810812d2
[ 605.601965] 0000000000000000 ffff880856c3c280 0000000000000001 ffff88085439c000
[ 605.601967] Call Trace:
[ 605.601968] <IRQ> [<ffffffff813f7
[ 605.601974] [<ffffffff81081
[ 605.601975] [<ffffffff81081
[ 605.601978] [<ffffffff81753
[ 605.601980] [<ffffffff81753
[ 605.601983] [<ffffffff810ec
[ 605.601984] [<ffffffff81753
[ 605.601986] [<ffffffff810ed
[ 605.601988] [<ffffffff81085
[ 605.601990] [<ffffffff81086
[ 605.601992] [<ffffffff8183b
[ 605.601995] [<ffffffff81839
[ 605.601995] <EOI> [<ffffffff816cb
[ 605.602000] [<ffffffff816cb
[ 605.602002] [<ffffffff810c4
[ 605.602004] [<ffffffff816cb
[ 605.602006] [<ffffffff810c4
[ 605.602008] [<ffffffff81051
[ 605.602010] ---[ end trace f9200c001343dda6 ]---
[ 605.602014] r8152 4-1.2:1.0 enxd481d70e6a39: Tx timeout
[ 605.643576] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 605.656410] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 605.669219] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 605.679077] r8152 4-1.2:1.0 enxd481d70e6a39: Tx status -2
[ 608.319280] usb 4-1.2: reset SuperSpeed USB device number 4 using xhci_hcd
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-
ProcVersionSign
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CurrentDesktop: Unity
Date: Sun Feb 12 03:09:30 2017
HibernationDevice: RESUME=
InstallationDate: Installed on 2017-02-12 (0 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Dell Inc. XPS 15 9560
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.157.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/09/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.3
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: XPS 15 9560
dmi.sys.vendor: Dell Inc.
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
This change was made by a bot.