Touchpad not working correctly

[david]

Hello , I have an asus x556uak laptop with ubuntu 16.04.1 , and the touchpad is recognized as a normal ps2 mouse, no gestures work , or scrolling and also in the touchpad/mouse settings no touchpad appears only mouse configuration.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-57-generic 4.4.0-57.78
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: david 3057 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Jan 4 21:46:03 2017
HibernationDevice: RESUME=UUID=53d59b56-5824-4ede-8752-62ef2e227c18
InstallationDate: Installed on 2016-12-22 (13 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: ASUSTeK COMPUTER INC. X556UAK
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-57-generic.efi.signed root=UUID=5eed2705-b031-466b-8c03-d40f6ccfc133 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-57-generic N/A
 linux-backports-modules-4.4.0-57-generic N/A
 linux-firmware 1.157.6
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/05/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556UAK.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556UAK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556UAK.302:bd09/05/2016:svnASUSTeKCOMPUTERINC.:pnX556UAK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556UAK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X556UAK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.10-rc2

[david (david-k42f)]

Hello Joseph Salisbury, I cannot test another kernel because I'm currently using a module that solves a bluetooth bug which works only with my current kernel, as you can see from here:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1653843
http://askubuntu.com/questions/867645/bluetooth-not-discovering-any-devices-on-ubuntu-16-04

This issue did not start happening after any update or upgrade, I did a fresh install and the bug was there.

This bug has allready been adressed here:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1587913

At the end of the bug report there is a link to the site where the module that solves the problem can be downloaded. The link to the module download is:

https://github.com/vlasenko/hid-asus-dkms

I have tested it with an asus x556uak laptop with kaby lake and ubuntu 16.04.1 and it works.

However if you desire any further information or output from my terminal I'll gladly provide it.
Thank you for your time.

[david (david-k42f)]

Hello , I have tested the mainline kernel 4.10-rc3 and the bug has been fixed.