Unidentified Trackpad Synaptics

[Carl Mueller]

I recently purchased a Sager NP8152-S / Clevo 650RP6 on which I am dual booting.
See http://www.clevo.com/clevo_prodetail.asp?id=958&lang=en

The trackpad is not detected. xinput does not display a trackpad device nor is the device listed in cat /proc/bus/input/devices which is uploaded as a file entitled devices.

The trackpad device is a Synaptics SMBus TouchPad.

Please let me know if I incorrectly reported this bug as it is my first for Ubuntu. I followed the instructions listed on https://wiki.ubuntu.com/DebuggingTouchpadDetection in the section called "In case your Touchpad doesn't work at all (No response from the Touchpad)".

Thank you!

--------------------------------------------------------------------------------

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: linux-generic 4.8.0.30.39
ProcVersionSignature: Ubuntu 4.8.0-30.32-generic 4.8.6
Uname: Linux 4.8.0-30-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cmuell89 2587 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Dec 18 17:52:04 2016
HibernationDevice: RESUME=UUID=a7e110fa-7d4d-4b96-8681-fb7acbb406a9
InstallationDate: Installed on 2016-12-19 (0 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2b Intel Corp.
 Bus 001 Device 003: ID 1c7a:0603 LighTuning Technology Inc.
 Bus 001 Device 005: ID 046d:c52b Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Notebook P65xRP
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-30-generic.efi.signed root=UUID=49d81fc1-d0a2-493f-9a49-c2a533f8d0a6 ro quiet splash i8042.nomux vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.8.0-30-generic N/A
 linux-backports-modules-4.8.0-30-generic N/A
 linux-firmware 1.161
SourcePackage: linux
UpgradeStatus: Upgraded to yakkety on 2016-12-19 (0 days ago)
dmi.bios.date: 11/11/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.08LS2
dmi.board.asset.tag: Tag 12345
dmi.board.name: P65xRP
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.08LS2:bd11/11/2016:svnNotebook:pnP65xRP:pvrNotApplicable:rvnNotebook:rnP65xRP:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.name: P65xRP
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

[Brad Figg (brad-figg)]

This change was made by a bot.

[Carl Mueller (cmuell89)]

Output from lshw for the unidentified touchpad device:

*-serial UNCLAIMED
             description: SMBus
             product: Sunrise Point-H SMBus
             vendor: Intel Corporation
             physical id: 1f.4
             bus info: pci@0000:00:1f.4
             version: 31
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: iomemory:2f0-2ef memory:2ffff24000-2ffff240ff ioport:f000(size=32)

[Carl Mueller (cmuell89)]

IGNORE COMMENT #3.

Here is the full output of lshw:

description: Notebook
    product: P65xRP (Not Applicable)
    vendor: Notebook
    version: Not Applicable
    serial: Not Applicable
    width: 64 bits
    capabilities: smbios-3.0 dmi-3.0 smp vsyscall32
    configuration: boot=normal chassis=notebook family=Not Applicable sku=Not Applicable uuid=80FA5B38-D93F-0000-0000-000000000000
  *-core
       description: Motherboard
       product: P65xRP
       vendor: Notebook
       physical id: 0
       version: Not Applicable
       serial: Not Applicable
       slot: To Be Filled By O.E.M.
     *-firmware
          description: BIOS
          vendor: American Megatrends Inc.
          physical id: 0
          version: 1.05.08LS2
          date: 11/11/2016
          size: 64KiB
          capacity: 15MiB
          capabilities: pci upgrade shadowing cdboot bootselect edd int5printscreen int17printer acpi usb biosbootspecification uefi
     *-cache:0
          description: L1 cache
          physical id: 1d
          slot: L1 Cache
          size: 128KiB
          capacity: 128KiB
          capabilities: synchronous internal write-back data
          configuration: level=1
     *-cache:1
          description: L1 cache
          physical id: 1e
          slot: L1 Cache
          size: 128KiB
          capacity: 128KiB
          capabilities: synchronous internal write-back instruction
          configuration: level=1
     *-cache:2
          description: L2 cache
          physical id: 1f
          slot: L2 Cache
          size: 1MiB
          capacity: 1MiB
          capabilities: synchronous internal write-back unified
          configuration: level=2
     *-cache:3
          description: L3 cache
          physical id: 20
          slot: L3 Cache
          size: 6MiB
          capacity: 6MiB
          capabilities: synchronous internal write-back unified
          configuration: level=3
     *-cpu
          description: CPU
          product: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
          vendor: Intel Corp.
          physical id: 21
          bus info: cpu@0
          version: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
          serial: To Be Filled By O.E.M.
          slot: U3E1
          size: 3224MHz
          capacity: 4005MHz
          width: 64 bits
          clock: 100MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch epb intel_pt tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 hle avx2 smep bmi2 erms invpcid rtm mpx rdseed adx smap clflushopt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp cpufreq
          configuration: cores=4 enabledcores=4 threads=8
     *-memory
          description: System Memory
          physical id: 22
          slot: Sy...

[Carl Mueller (cmuell89)]

This did not work:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1314198/comments/31

[Carl Mueller (cmuell89)]

Output of xinput booting from USB. Touchpad works:

 ↳ SynPS/2 Synaptics TouchPad id=14 [slave pointer (2)]

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.9 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.9

[Carl Mueller (cmuell89)]

This issue is occurring after a brand new installation using latest 16.04.1 iso image on a new computer. When booting into a USB live testing/installation, the touchpad works and is detected using xinput command. However, after installation, the touchpad is no longer detected. Not sure if this info is useful but I partitioned the drive 650mb efi ; 20000mb EXT4 / ; 33000mb swap end of space; remainder (256gb) /home. I am dual booting with Windows 10 and Ubuntu on separate SSDs as UEFI and with secure boot disabled.

After installing upstream kernel 4.9.0-040900 the problem is still persisting.

Installed Linux Kernel 4.9 using following instructions:
http://www.yourownlinux.com/2016/12/how-to-install-linux-kernel-4-9-0-in-linux.html

Output of uname -a:
Linux P65xRP 4.9.0-040900-generic #201612111631 SMP Sun Dec 11 21:33:00 UTC 2016 x86_64 x86_64 x84_64 GNU/Linux

Additionally, wifi no longer working in Linux Kernel 4.9, however, network card is detected.

Output of lspci | fgrep Network:
6e:00.0 Network controller: Intel Corporation Wireless 8260 (rev 3a)

I will tag this bug with 'kernel-bug-exists-upstream'.

Please let me know if there is more I can do.

C

[Carl Mueller (cmuell89)]

I had tried upgrading to 16.10 using the automated upgrade to see if I could fix the problem. This is the version for which I reported the bug. I've since tried reinstalling with 16.04.1 and attempted the upstream kernel fix that you recommended.

Sorry for my inconsistencies.

[santi (sdvillal)]

I was having the same problem, I think, with a very new schenker h507 (p651rp6, essentially your same laptop) using arch linux. It got fixed magically by enabling arch "testing" repository, which contains very recent versions of linux-firmware, libinput (I'm not using synaptics) and others. Now my touchpad (and everything else) works. Sorry for not being more specific as of which package update fixed it - I'm moving forward now from this. In any case, this means that the problem is already fixed and the solution will eventually make it to the main distros. If you cannot wait, you could give arch (with the testing repo enabled) a try (using antergos to install makes it a breeze). Let me know if you need more help.

[Carl Mueller (cmuell89)]

Same issue also appears in Linux Mint 18.1 Mate. In all instances, the touchpad works in the live USB boot before installation but after installation, its as though it is not even installed.

@santi Thank you for letting me know. It's definitely frustrating as its an essential piece of the usability of the computer!!

Are the upstream kernels shared between Ubuntu, Linux Mint, and Arch Linux?

[santi (sdvillal)]

I guess each distro uses its own pace to include updates.

I was too quick to declare victory. In many cases, my touchpad did not work after rebooting. That it was working or not seemed quite random. A similar bug is reported in [1]. After using the workaround of adding "i8042.reset" to the kernel parameters [2], now my touchpad seems to work 100% of the time (but will post if it fails again).

So to summarize, for getting my touchpad to work on arch linux, I needed both to upgrade linux-firmware, libinput and xorg to their testing versions (I suspect the latter are the real culprits) and then add the "i8042.reset" flag to the kernel parameters. None of those two actions would give me a 100% working touchpad on its own, but that could just be bugs of the package versions currently in arch, so your mileage might vary. I hope the "i8042.reset" workaround makes it for you.

[1] https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1645322

[2] http://unix.stackexchange.com/questions/28736/what-does-the-i8042-nomux-1-kernel-option-do-during-booting-of-ubuntu

[penalvch (penalvch)]

santi, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[santi (sdvillal)]

Unfortunately I'm not using ubuntu right now, so no ubuntu-bug here. Maybe Carl can do it?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]