kernek 4.4.0-39-generic crash my xps 13 dev.ed I had to return to the 38

[jacopo.tolja]

Hi there, the system does not boot and goes into initransf black screen
I am not an experienced user and I just deleted the 4.4.0-39-generic and use the 4.4.0-38-generic that seem to work very good apart two small issues.
The touch screen does not work after a sleep and to make it to work I have to close the lid and open the lid again and it work!
The sound jack does not give output
Kind Regard
Jacopo

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1627274/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1627274

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4.23

[jacopo.tolja (jacopo-tolja)]

Dear Joseph

I download (http on firefox) and installed using Ubuntu Software

the

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.8/linux-headers-4.8.0-040800_4.8.0-040800.201610022031_all.deb

and

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.8/linux-headers-4.8.0-040800-generic_4.8.0-040800.201610022031_i386.deb

but when I reboot it still respond to

jaki@jaki-XPS-13-9350:~$ uname -r
4.4.0-38-generic

I am not an expert and I need step by step instructions to be able to do
the testing or I risk to mess up.

Kind Regards

Jacopo

> Would it be possible for you to test the latest upstream stable kernel?
> Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the
> latest v4.4 stable kernel[0].
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel doesw instructions

> Softwareììì not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
> Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4.23
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => High
>
> ** Tags added: kernel-da-key needs-bisect xenial
>
> ** Also affects: linux (Ubuntu Xenial)
> Importance: Undecided
> Status: New
>
> ** Changed in: linux (Ubuntu Xenial)
> Importance: Undecided => High
>
> ** Changed in: linux (Ubuntu Xenial)
> Status: New => Incomplete
>

[Joseph Salisbury (jsalisbury)]

You really don't need to install the -headers package. Just the linux-image package:
linux-image-4.4.23-040423-generic_4.4.23-040423.201609300709_amd64.deb

[jacopo.tolja (jacopo-tolja)]

Thank you Joseph
I did install the latest
jaki@jaki-XPS-13-9350:~$ uname -r
4.4.23-040423-generic
It boot up nicely and it work fine but I don't know where should I report
fixed upstream as you suggested.

I log into the bug report site and changed the status to "released"
But I don't know where to say Upstream!

Sorry but I am new to all this and just wish to help so I am learning.

As I say in the first report the bug related to the audio jack persist and
since last report I had dell change the motherboard where the jack is hard
installed and the problem persist

Should I make another report? and what type of information should I file to
make sure all the relative data is available to technician

Kind Regard and thank you for the wonderful work you do with Ubuntu

On Tue, Oct 4, 2016 at 3:09 PM, Joseph Salisbury <
<email address hidden>> wrote:

> You really don't need to install the -headers package. Just the
> linux-image package:
> linux-image-4.4.23-040423-generic_4.4.23-040423.201609300709_amd64.deb
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1627274
>
> Title:
> kernek 4.4.0-39-generic crash my xps 13 dev.ed I had to return to the
> 38
>
> Status in linux package in Ubuntu:
> Incomplete
> Status in linux source package in Xenial:
> Incomplete
>
> Bug description:
> Hi there, the system does not boot and goes into initransf black screen
> I am not an experienced user and I just deleted the 4.4.0-39-generic and
> use the 4.4.0-38-generic that seem to work very good apart two small issues.
> The touch screen does not work after a sleep and to make it to work I
> have to close the lid and open the lid again and it work!
> The sound jack does not give output
> Kind Regard
> Jacopo
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/
> 1627274/+subscriptions
>

[jacopo.tolja (jacopo-tolja)]

Dear Joseph after long testing I must tell you that the
4.4.23-040423-genericis is not stable and often crash the machine, most of
the time on running two application it flicker and hang dead.
I am back at 38

Kind regards

On Fri, Oct 7, 2016 at 2:49 PM, Jacopo Tolja <email address hidden> wrote:

> Thank you Joseph
> I did install the latest
> jaki@jaki-XPS-13-9350:~$ uname -r
> 4.4.23-040423-generic
> It boot up nicely and it work fine but I don't know where should I report
> fixed upstream as you suggested.
>
> I log into the bug report site and changed the status to "released"
> But I don't know where to say Upstream!
>
> Sorry but I am new to all this and just wish to help so I am learning.
>
> As I say in the first report the bug related to the audio jack persist and
> since last report I had dell change the motherboard where the jack is hard
> installed and the problem persist
>
> Should I make another report? and what type of information should I file
> to make sure all the relative data is available to technician
>
> Kind Regard and thank you for the wonderful work you do with Ubuntu
>
>
>
> On Tue, Oct 4, 2016 at 3:09 PM, Joseph Salisbury <
> <email address hidden>> wrote:
>
>> You really don't need to install the -headers package. Just the
>> linux-image package:
>> linux-image-4.4.23-040423-generic_4.4.23-040423.201609300709_amd64.deb
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1627274
>>
>> Title:
>> kernek 4.4.0-39-generic crash my xps 13 dev.ed I had to return to the
>> 38
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>> Status in linux source package in Xenial:
>> Incomplete
>>
>> Bug description:
>> Hi there, the system does not boot and goes into initransf black screen
>> I am not an experienced user and I just deleted the 4.4.0-39-generic
>> and use the 4.4.0-38-generic that seem to work very good apart two small
>> issues.
>> The touch screen does not work after a sleep and to make it to work I
>> have to close the lid and open the lid again and it work!
>> The sound jack does not give output
>> Kind Regard
>> Jacopo
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1627274
>> /+subscriptions
>>
>
>

[jacopo.tolja (jacopo-tolja)]

Ciao,

Ho appena firmato la petizione "Presidenza del consiglio dei ministri,
Governo Italiano: NO a contratti segreti con qualsiasi farmaceutica per la
produzione del vaccino ANTICOVID" e vorrei chiederti di aiutarci
aggiungendo il tuo nome.

Il nostro obiettivo è quello di raggiungere 100 firme e abbiamo bisogno del
tuo sostegno. Puoi saperne di più e leggere la petizione qui:

http://chng.it/9z5jLdqzkT

Grazie!
Jacopo

[Paul White (paulw2u)]

This issue has sat incomplete for over five years now but was fixed in the Xenial release so it is being closed as "Invalid".

[jacopo.tolja (jacopo-tolja)]

Thank you and rispect
Jacopo

Il sab 15 gen 2022, 11:50 Paul White <email address hidden> ha
scritto:

> This issue has sat incomplete for over five years now but was fixed in
> the Xenial release so it is being closed as "Invalid".
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Invalid
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1627274
>
> Title:
> kernek 4.4.0-39-generic crash my xps 13 dev.ed I had to return to the
> 38
>
> Status in linux package in Ubuntu:
> Invalid
> Status in linux source package in Xenial:
> Fix Released
>
> Bug description:
> Hi there, the system does not boot and goes into initransf black screen
> I am not an experienced user and I just deleted the 4.4.0-39-generic and
> use the 4.4.0-38-generic that seem to work very good apart two small issues.
> The touch screen does not work after a sleep and to make it to work I
> have to close the lid and open the lid again and it work!
> The sound jack does not give output
> Kind Regard
> Jacopo
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1627274/+subscriptions
>
>