Activity log for bug #1591669

Date Who What changed Old value New value Message
2016-06-12 10:40:34 sanette bug added bug
2016-06-12 11:00:11 Brad Figg linux (Ubuntu): status New Incomplete
2016-06-12 11:19:10 sanette tags apport-collected xenial
2016-06-12 11:19:11 sanette description This is on a Dell XPS 13 9350 DE running ubuntu 16.04. This laptop has a touchpad and a touchscreen. I'm reporting here about the touchpad. One can see from Xorg.0.log and "xinput list" that *two* touchpads are registered by the system one is called "DLL0704:01 06CB:76AE Touchpad" and the other "SynPS/2 Synaptics TouchPad" As a result, syndaemon is not working. To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal. Expected behaviour: tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal. Moreover, configuring the touchpad with synclient is not working either. FIX: Since invoking xinput disable "SynPS/2 Synaptics TouchPad" has no effect, it is clear that this one is a "false" touchpad. Hence this fix is: Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf I added, line 29: Section "InputClass" Identifier "touchpad ignore SynPS/2 Synaptics duplicate" MatchProduct "SynPS/2 Synaptics TouchPad" Option "Ignore" "on" EndSection Now it works. The touchpad is correctly disabled when using the keyboard, and moreover I can configure it using synclient, or adding a file to /etc/X11/xorg.conf.d/ Of course this fix is not universal because I had to use the precise name of the "false touchpad" as reported by xinput. This is on a Dell XPS 13 9350 DE running ubuntu 16.04. This laptop has a touchpad and a touchscreen. I'm reporting here about the touchpad. One can see from Xorg.0.log and "xinput list" that *two* touchpads are registered by the system one is called "DLL0704:01 06CB:76AE Touchpad" and the other "SynPS/2 Synaptics TouchPad" As a result, syndaemon is not working. To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal. Expected behaviour: tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal. Moreover, configuring the touchpad with synclient is not working either. FIX: Since invoking xinput disable "SynPS/2 Synaptics TouchPad" has no effect, it is clear that this one is a "false" touchpad. Hence this fix is: Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf I added, line 29: Section "InputClass" Identifier "touchpad ignore SynPS/2 Synaptics duplicate" MatchProduct "SynPS/2 Synaptics TouchPad" Option "Ignore" "on" EndSection Now it works. The touchpad is correctly disabled when using the keyboard, and moreover I can configure it using synclient, or adding a file to /etc/X11/xorg.conf.d/ Of course this fix is not universal because I had to use the precise name of the "false touchpad" as reported by xinput. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: san 1743 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions: linux-restricted-modules-4.4.0-24-generic N/A linux-backports-modules-4.4.0-24-generic N/A linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc.
2016-06-12 11:19:12 sanette attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682118/+files/AlsaInfo.txt
2016-06-12 11:19:14 sanette attachment added CRDA.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682119/+files/CRDA.txt
2016-06-12 11:19:16 sanette attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682120/+files/CurrentDmesg.txt
2016-06-12 11:19:18 sanette attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682121/+files/IwConfig.txt
2016-06-12 11:19:19 sanette attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682122/+files/JournalErrors.txt
2016-06-12 11:19:20 sanette attachment added Lspci.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682123/+files/Lspci.txt
2016-06-12 11:19:23 sanette attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682124/+files/ProcCpuinfo.txt
2016-06-12 11:19:24 sanette attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682125/+files/ProcEnviron.txt
2016-06-12 11:19:26 sanette attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682126/+files/ProcInterrupts.txt
2016-06-12 11:19:27 sanette attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682127/+files/ProcModules.txt
2016-06-12 11:19:28 sanette attachment added PulseList.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682128/+files/PulseList.txt
2016-06-12 11:19:30 sanette attachment added RfKill.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682129/+files/RfKill.txt
2016-06-12 11:19:33 sanette attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682130/+files/UdevDb.txt
2016-06-12 11:19:35 sanette attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682131/+files/WifiSyslog.txt
2016-06-12 11:20:51 sanette linux (Ubuntu): status Incomplete Confirmed
2016-06-12 11:24:27 sanette description This is on a Dell XPS 13 9350 DE running ubuntu 16.04. This laptop has a touchpad and a touchscreen. I'm reporting here about the touchpad. One can see from Xorg.0.log and "xinput list" that *two* touchpads are registered by the system one is called "DLL0704:01 06CB:76AE Touchpad" and the other "SynPS/2 Synaptics TouchPad" As a result, syndaemon is not working. To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal. Expected behaviour: tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal. Moreover, configuring the touchpad with synclient is not working either. FIX: Since invoking xinput disable "SynPS/2 Synaptics TouchPad" has no effect, it is clear that this one is a "false" touchpad. Hence this fix is: Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf I added, line 29: Section "InputClass" Identifier "touchpad ignore SynPS/2 Synaptics duplicate" MatchProduct "SynPS/2 Synaptics TouchPad" Option "Ignore" "on" EndSection Now it works. The touchpad is correctly disabled when using the keyboard, and moreover I can configure it using synclient, or adding a file to /etc/X11/xorg.conf.d/ Of course this fix is not universal because I had to use the precise name of the "false touchpad" as reported by xinput. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: san 1743 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions: linux-restricted-modules-4.4.0-24-generic N/A linux-backports-modules-4.4.0-24-generic N/A linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. This is on a Dell XPS 13 9350 DE running ubuntu 16.04. This laptop has a touchpad and a touchscreen. I'm reporting here about the touchpad. One can see from Xorg.0.log and "xinput list" that *two* touchpads are registered by the system one is called "DLL0704:01 06CB:76AE Touchpad" and the other "SynPS/2 Synaptics TouchPad" As a result, syndaemon is not working. To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal. Expected behaviour: tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal. Moreover, configuring the touchpad with synclient is not working either. FIX: Since invoking xinput disable "SynPS/2 Synaptics TouchPad" has no effect, it is clear that this one is a "false" touchpad. Hence this fix is: Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf I added, line 29: Section "InputClass" Identifier "touchpad ignore SynPS/2 Synaptics duplicate" MatchProduct "SynPS/2 Synaptics TouchPad" Option "Ignore" "on" EndSection Now it works. The touchpad is correctly disabled when using the keyboard, and moreover I can configure it using synclient, or adding a file to /etc/X11/xorg.conf.d/ Of course this fix is not universal because I had to use the precise name of the "false touchpad" as reported by xinput. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: san 1743 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions: linux-restricted-modules-4.4.0-24-generic N/A linux-backports-modules-4.4.0-24-generic N/A linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: san 1697 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions: linux-restricted-modules-4.4.0-24-generic N/A linux-backports-modules-4.4.0-24-generic N/A linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc.
2016-06-12 11:24:29 sanette attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682134/+files/AlsaInfo.txt
2016-06-12 11:24:30 sanette attachment added CRDA.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682135/+files/CRDA.txt
2016-06-12 11:24:32 sanette attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682136/+files/CurrentDmesg.txt
2016-06-12 11:24:33 sanette attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682137/+files/IwConfig.txt
2016-06-12 11:24:34 sanette attachment added JournalErrors.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682138/+files/JournalErrors.txt
2016-06-12 11:24:36 sanette attachment added Lspci.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682139/+files/Lspci.txt
2016-06-12 11:24:37 sanette attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682140/+files/ProcCpuinfo.txt
2016-06-12 11:24:39 sanette attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682141/+files/ProcEnviron.txt
2016-06-12 11:24:40 sanette attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682142/+files/ProcInterrupts.txt
2016-06-12 11:24:41 sanette attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682143/+files/ProcModules.txt
2016-06-12 11:24:43 sanette attachment added PulseList.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682144/+files/PulseList.txt
2016-06-12 11:24:45 sanette attachment added RfKill.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682145/+files/RfKill.txt
2016-06-12 11:24:47 sanette attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682146/+files/UdevDb.txt
2016-06-12 11:24:49 sanette attachment added WifiSyslog.txt https://bugs.launchpad.net/bugs/1591669/+attachment/4682147/+files/WifiSyslog.txt
2016-06-13 06:00:24 sanette description This is on a Dell XPS 13 9350 DE running ubuntu 16.04. This laptop has a touchpad and a touchscreen. I'm reporting here about the touchpad. One can see from Xorg.0.log and "xinput list" that *two* touchpads are registered by the system one is called "DLL0704:01 06CB:76AE Touchpad" and the other "SynPS/2 Synaptics TouchPad" As a result, syndaemon is not working. To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal. Expected behaviour: tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal. Moreover, configuring the touchpad with synclient is not working either. FIX: Since invoking xinput disable "SynPS/2 Synaptics TouchPad" has no effect, it is clear that this one is a "false" touchpad. Hence this fix is: Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf I added, line 29: Section "InputClass" Identifier "touchpad ignore SynPS/2 Synaptics duplicate" MatchProduct "SynPS/2 Synaptics TouchPad" Option "Ignore" "on" EndSection Now it works. The touchpad is correctly disabled when using the keyboard, and moreover I can configure it using synclient, or adding a file to /etc/X11/xorg.conf.d/ Of course this fix is not universal because I had to use the precise name of the "false touchpad" as reported by xinput. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: san 1743 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions: linux-restricted-modules-4.4.0-24-generic N/A linux-backports-modules-4.4.0-24-generic N/A linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: san 1697 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0c45:670c Microdia Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp. Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions: linux-restricted-modules-4.4.0-24-generic N/A linux-backports-modules-4.4.0-24-generic N/A linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. This is on a Dell XPS 13 9350 DE running ubuntu 16.04. This laptop has a touchpad and a touchscreen. I'm reporting here about the touchpad. One can see from Xorg.0.log and "xinput list" that *two* touchpads are registered by the system one is called "DLL0704:01 06CB:76AE Touchpad" and the other "SynPS/2 Synaptics TouchPad" As a result, syndaemon is not working. To check this, open two terminals, press and hold some key, like "e" in one of them. It starts filling with "eeeeeee". Now while holding the key, use the touchpad to tap on the other terminal. Then "eeee" fills the new terminal. Expected behaviour: tapping on the other terminal should have no effet, the "e"'s should continue to fill the first terminal. Moreover, configuring the touchpad with synclient is not working either. FIX: Since invoking xinput disable "SynPS/2 Synaptics TouchPad" has no effect, it is clear that this one is a "false" touchpad. Hence this fix is: Add an "ignore" section in /usr/share/X11/xorg.conf.d/50-synaptics.conf I added, line 29: Section "InputClass"         Identifier "touchpad ignore SynPS/2 Synaptics duplicate"         MatchProduct "SynPS/2 Synaptics TouchPad"         Option "Ignore" "on" EndSection Now it works. The touchpad is correctly disabled when using the keyboard, and moreover I can configure it using synclient, or adding a file to /etc/X11/xorg.conf.d/ Of course this fix is not universal because I had to use the precise name of the "false touchpad" as reported by xinput. --- ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: san 1697 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 16.04 HibernationDevice: RESUME=UUID=0dbbd1c1-bb58-45af-8c68-716d7ae636e7 InstallationDate: Installed on 2016-06-03 (9 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) Lsusb:  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub  Bus 001 Device 004: ID 0c45:670c Microdia  Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.  Bus 001 Device 002: ID 8087:0a2b Intel Corp.  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9350 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=75dd5fb6-2ff1-4f2b-859d-4c3942a5c45b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10 RelatedPackageVersions:  linux-restricted-modules-4.4.0-24-generic N/A  linux-backports-modules-4.4.0-24-generic N/A  linux-firmware 1.157 Tags: xenial Uname: Linux 4.4.0-24-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/01/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.3 dmi.board.name: 09JHRY dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn09JHRY:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc.
2016-06-13 08:54:42 Joseph Salisbury linux (Ubuntu): importance Undecided Medium
2016-06-13 08:55:17 Joseph Salisbury linux (Ubuntu): status Confirmed Incomplete
2016-06-13 11:50:38 sanette tags apport-collected xenial apport-collected kernel-bug-exists-upstream xenial
2016-06-13 11:51:03 sanette linux (Ubuntu): status Incomplete Confirmed
2016-11-01 15:16:31 Alexandra bug added subscriber Alexandra
2017-07-13 04:47:19 Dave Chiluk tags apport-collected kernel-bug-exists-upstream xenial apport-collected indeed kernel-bug-exists-upstream xenial
2017-09-19 05:46:37 Tiago bug added subscriber Tiago
2018-02-18 22:49:45 Dan Foster bug added subscriber Dan Foster
2019-07-24 21:00:24 Brad Figg tags apport-collected indeed kernel-bug-exists-upstream xenial apport-collected cscc indeed kernel-bug-exists-upstream xenial
2021-05-21 02:38:55 Joel Östblom bug watch added https://gitlab.freedesktop.org/xorg/driver/xf86-input-synaptics/-/issues/5