[HP Pavilion dm1-3205au Entertainment Notebook PC] Wifi intermittently connects to router on Ubuntu 16.04 LTS - Ralink RT5390

[Johnnel]

The correct driver rt2800pci is installed correctly out of the box. No hardware faults. Wifi works on Ubuntu 14.04 and Windows 10. Confirmed also driver is not blocked and hardware is enabled.

WORKAROUND: Assign a static IP address.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-22-generic 4.4.0-22.40
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: johnnel 1436 F.... pulseaudio
 /dev/snd/controlC0: johnnel 1436 F.... pulseaudio
CurrentDesktop: XFCE
Date: Tue May 31 18:35:18 2016
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=f7d6820f-3da5-44be-9899-a3286c944329
InstallationDate: Installed on 2016-05-20 (11 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Hewlett-Packard HP Pavilion dm1 Notebook PC
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-22-generic root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/07/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1611
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 96.3A
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.13:bd07/07/2011:svnHewlett-Packard:pnHPPaviliondm1NotebookPC:pvr0589110000252B00000310100:rvnHewlett-Packard:rn1611:rvr96.3A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion dm1 Notebook PC
dmi.product.version: 0589110000252B00000310100
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Johnnel, could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

[Johnnel (johnnelito)]

It is a dm1-3205au. I have attached the sticker found at the back

[penalvch (penalvch)]

Johnnel, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

[Johnnel (johnnelito)]

I tested the kernel v4.7-rc2. I am marking this as unfixed. I failed to provide information that the wifi does connect sometimes. I do not know what triggers that it will connect. For example, when I boot-up and login it will not connect whatever you do. But one out of five attempts, when I log-out and log back in. Then I would enter sudo lshw -c network in terminal. Then it connects. It takes several minutes for it to connect on those rare occasions. When I disconnect wifi and connect back it has trouble again connecting.

The normal behavior for this is it should connect when you trigger it to connect and should work as any other laptop should.

[Johnnel (johnnelito)]

I did an apt-get upgrade today, and it seems it fixed the wifi issues. Amazing! Still using kernel v4.7-rc2. I am changing the tags for the kernel bug.

[penalvch (penalvch)]

Johnnel, to clarify:
1) What was updated precisely?
2) If you boot into the default Ubuntu kernel (not mainline) is the issue still reproducible?

[Walter (wapmesquita)]

I've finding the same problem.
I have a notebook ASUS x75vd.
Is there any helpful information that I can send you? If so, how can I get this info?

[Johnnel (johnnelito)]

Christopher, an update on this, I was wrong again with the update, though the wifi was worked for a few minutes, it didn't worked when I turned the laptop off and back again. Sam issue as before, the kernel is the newest one.

[penalvch (penalvch)]

Johnnel, when you say the kernel is the newest one, Ubuntu or upstream?

[Johnnel (johnnelito)]

Hi Christopher, I am using the kernel from upstream. This bug seems to be related with DHCP. It seems having a hard time getting connection when set to DHCP. I gave the laptop a static IP address and it is able to connect to wifi every time. Won't be comfortable bringing this laptop anywhere though, it won't connect to DHCP.

[penalvch (penalvch)]

Johnnel:
>"I am using the kernel from upstream."

What version specifically?

[Johnnel (johnnelito)]

Christopher:
>"What version specifically?"

kernel v4.7-rc2

[penalvch (penalvch)]

Johnnel, to keep this relevant to upstream, could you please test the latest mainline kernel (4.7-rc4) and advise to the results?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Salvatore Delpiano (delpianosalvatore)]

I'm also experiencing the same WiFi problems related to the rt5390 wireless card. Currently using Ubuntu 16.04 with 4.4.0-34-generic linux kernel.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Brian Carrozza (carrozza-bc)]

I am having this problem with the wifi: connecting and disconnecting randomly, low speeds despite available bandwidth, and random low signal strength. This card (RT5390 Wireless 802.11n 1T/1R PCIe) worked with a compiled driver (rt5390) in Ubuntu 14.04. The same compilation does not work for Ubuntu 16.04.1 LTS

[penalvch (penalvch)]

Salvatore Delpiano / Brian Carrozza, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Julio Palazón (julio-palazon)]

I have a HP pavilion g6-2016ss notebook with Ralink rt5390R. Same issue. Wifi slow downs and dropping connection with default configuration based on NetworkManager. The correct driver up and running and default kernel. I have deleted NetworkManager stuff and installed wicd. Working fine, no slow downs nor dropping connection. It seems to be NetworkManager related issue.

[penalvch (penalvch)]

Julio Palazón, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Walter (wapmesquita)]

Hello, Everyone!

I have the same issue and after run the command bellow the wireless started working perfectly. But I don't know what the command did to the wireless work.

sudo apt-get install network-manager-vpnc network-manager-vpnc-gnome

But after the reboot, it hasn't worked anymore.

I tried to restart the network-manager but got no success.

Is there any other info on my computer that could help?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

Walter (wapmesquita), it will help immensely if you filed a new report with Ubuntu, using the default repository kernel (not mainline/upstream/3rd party) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Oscar Carrillo (oscarcar)]

This is still broken. Lots of dropped packets, bandwidth is very low. Works perfectly when dual-booted into Win7, and was working in 14.04 prior to 16.04 install.

I have had this working by compiling another driver in 11.04, 12.04, 13.04, and 14.04

Again it's broken in 16.04, but now there's not away to compile a driver.

Model: ASUS 502C
lspci: 02:00.0 Network controller: Ralink corp. RT5390 Wireless 802.11n 1T/1R PCIe

[penalvch (penalvch)]

Oscar Carrillo, it will help immensely if you filed a new report with Ubuntu, using the default repository kernel (not mainline/upstream/3rd party) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Oscar Carrillo (oscarcar)]

I'll do that as soon as I get in front of that laptop. Thanks.

[virgosun (hdefendme)]

Same here. Wifi random lost connection

$ lspci | grep 802.11
02:00.0 Network controller: Ralink corp. RT5390 Wireless 802.11n 1T/1R PCIe

on Asus X451CA

Works fine on latest kernel of Kali 2017