Comment 8 for bug 1584557

claudio@ubuntu (claudio.ubuntu) wrote :

The workaround from above kind of works as making a USB3 drive usable, but it's certainly not a solution, becase the reset still happen and the IO interrupted.

I listen to music with rhythmbox On Ubuntu 16.4.1. My FLAC collection in on an external USB3 disk. Every 9 minutes, there is a usb reset resulting in a pause in the music for 1 or 2 seconds.

# grep reset syslog
Dec 3 09:39:51 kodi kernel: [833306.998449] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 09:48:25 kodi kernel: [833820.826351] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 09:57:56 kodi kernel: [834391.952203] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 10:36:53 kodi kernel: [836729.119419] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 10:47:38 kodi kernel: [837374.645305] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd

# grep "usb 2-3" syslog
Dec 3 09:39:51 kodi kernel: [833306.882385] usb 2-3: Disable of device-initiated U1 failed.
Dec 3 09:39:51 kodi kernel: [833306.886614] usb 2-3: Disable of device-initiated U2 failed.
Dec 3 09:39:51 kodi kernel: [833306.998449] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 09:48:24 kodi kernel: [833820.709518] usb 2-3: Disable of device-initiated U1 failed.
Dec 3 09:48:24 kodi kernel: [833820.713862] usb 2-3: Disable of device-initiated U2 failed.
Dec 3 09:48:25 kodi kernel: [833820.826351] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 09:57:56 kodi kernel: [834391.831138] usb 2-3: Disable of device-initiated U1 failed.
Dec 3 09:57:56 kodi kernel: [834391.837003] usb 2-3: Disable of device-initiated U2 failed.
Dec 3 09:57:56 kodi kernel: [834391.952203] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 10:36:53 kodi kernel: [836729.003142] usb 2-3: Disable of device-initiated U1 failed.
Dec 3 10:36:53 kodi kernel: [836729.007545] usb 2-3: Disable of device-initiated U2 failed.
Dec 3 10:36:53 kodi kernel: [836729.119419] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd
Dec 3 10:47:38 kodi kernel: [837374.529443] usb 2-3: Disable of device-initiated U1 failed.
Dec 3 10:47:38 kodi kernel: [837374.533545] usb 2-3: Disable of device-initiated U2 failed.
Dec 3 10:47:38 kodi kernel: [837374.645305] usb 2-3: reset SuperSpeed USB device number 2 using xhci_hcd

System info:
# cat /etc/issue
Ubuntu 16.04.1 LTS \n \l

# uname -a
Linux kodi 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

# dmesg |grep Seagate
[ 2.086528] usb 2-3: Manufacturer: Seagate
[ 3.099308] scsi 2:0:0:0: Direct-Access Seagate Backup+ SL A905 PQ: 0 ANSI: 6

There is no firmware update available from the manufacturer.

Thx,

C.