[MSI GP72 6QE Leopard Pro] acpi=off required to boot

[Sam]

Hi,
I just install Ubuntu 16.04 on my new MSI laptop G72 6QE.
My touchpad doesn't work and recognize at all.

I try :
- Fn+F3 to activate my touchpad
- xinput list and is not listed
- xev and nothing append (no signal)
- cat /proc/bus/input/devices ddoesn't display touchpad (only HDMI, mic, headphone, external mouse and keyboard)
- I don't know if there is a link, but some buttons of my keyboard don't work (like Fn+arrows to manage sound and luminosity) :
I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input0
U: Uniq=
H: Handlers=sysrq kbd event0 leds
B: PROP=0
B: EV=120013
B: KEY=600702900000 8380207af040d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7

Thanks
---
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1305 F.... pulseaudio
                      moi 1668 F.... pulseaudio
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=9649bbed-2d32-42cd-a446-43abaa9ab1f3
InstallationDate: Installed on 2016-05-20 (2 days ago)
InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Release amd64 (20160421)
MachineType: Micro-Star International Co., Ltd. GP72 6QE
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.4.0-22-generic root=UUID=80432220-0bdf-49f0-a145-0c015ad36c2a ro rootflags=subvol=@ acpi=off acpi_osi=! acpi_backlight=native i8042.nopnp quiet splash
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-22-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 12/10/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E1795IMS.10C
dmi.board.asset.tag: Default string
dmi.board.name: MS-1795
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:0.A
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE1795IMS.10C:bd12/10/2015:svnMicro-StarInternationalCo.,Ltd.:pnGP726QE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-1795:rvrREV0.A:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrDefaultstring:
dmi.product.name: GP72 6QE
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1584479

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Sam (m-paniez)]

apport information

[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

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[Sam (m-paniez)]

Re,
I just made a new install + dist-upgrade + differents grub options :
- I need to put "apci=off" for installation and booting, otherwise I can't go in my session (from apci=off, apci=ht, apci=noirq, pci=noacpi, pnpacpi=off, noapic, nolapic)
- I read somewhere with "i8042.noloop" would work, but it doesn't.
Thanks

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-yakkety

[Sam (m-paniez)]

Re,

It's a new fresh install, with dist-upgrade.

I just install 4.6 kernel (Linux MSI-I7 4.6.0-040600-generic #201605151930) and :
- I have no change
- if I remove "apci=off" from my grub options (so, I have no option), I can go to my session page with my touchpad enable ; after login, I have a black screen (I put my syslog and kern.log with 2 boots).

Thanks

[Sam (m-paniez)]

Re,
And my syslog.

Thanks

[Sam (m-paniez)]

Hi,

Sorry to contact to you directly, but I don't understand very well your :

"If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'."

So, I add kernel-bug-exists-upstream to my post title : I hope it's ok.

Thnaks.

--
Cordialement, Best regards,
M. Matthieu Paniez

[Sam (m-paniez)]

Hi,
With my differents tests of acpi grub options, I think the touchpad problem is just a result of a bad acpi management.
Thanks

[penalvch (penalvch)]

Sam, could you please post the results of the following terminal command:
cat /proc/bus/input/devices

[Sam (m-paniez)]

Hi,

You can find it in attachment.

I really think the problem is from ACPI (if I let standard boot options, I couldn't install and go to my session : I need to put "acpi=off" in boot options).

Thanks

[Sam (m-paniez)]

Re,

I make the same test with no boot option (without "acpi=off") and the result is very different (we can find touchpad, MSI buttons,...).

I have a loop trace in my syslog :

Jun 6 16:21:22 MSI-I7 kernel: [ 720.502545] NMI watchdog: BUG: soft lockup - CPU#6 stuck for 23s! [systemd-logind:759]
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503044] Modules linked in: rfcomm pci_stub vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) rtsx_usb_ms memstick bnep binfmt_misc intel_rapl arc4 x86_pkg_temp_thermal intel_powerclamp snd_hda_codec_hdmi coretemp snd_hda_codec_realtek snd_hda_codec_generic kvm_intel kvm snd_hda_intel snd_hda_codec iwlmvm snd_hda_core snd_hwdep mac80211 msi_wmi snd_pcm irqbypass crct10dif_pclmul sparse_keymap snd_seq_midi crc32_pclmul snd_seq_midi_event ghash_clmulni_intel snd_rawmidi btusb aesni_intel snd_seq btrtl snd_seq_device iwlwifi aes_x86_64 snd_timer lrw gf128mul glue_helper snd ablk_helper cryptd joydev input_leds soundcore serio_raw cfg80211 mei_me mei hci_uart btbcm btqca btintel shpchp bluetooth acpi_als intel_lpss_acpi kfifo_buf intel_lpss acpi_pad industrialio mac_hid parport_pc ppdev lp parport autofs4 btrfs xor raid6_pq hid_generic rtsx_usb_sdmmc usbhid rtsx_usb nouveau i915 mxm_wmi ttm i2c_algo_bit drm_kms_helper psmouse syscopyarea sysfillrect sysimgblt fb_sys_fops alx ahci drm mdio libahci wmi video pinctrl_sunrisepoint i2c_hid pinctrl_intel hid fjes
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503074] CPU: 6 PID: 759 Comm: systemd-logind Tainted: G OEL 4.6.0-040600-generic #201605151930
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503075] Hardware name: Micro-Star International Co., Ltd. GP72 6QE/MS-1795, BIOS E1795IMS.10C 12/10/2015
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503076] task: ffff880278f7af00 ti: ffff880277e7c000 task.ti: ffff880277e7c000
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503077] RIP: 0010:[<ffffffff8140bbe0>] [<ffffffff8140bbe0>] ioread32+0x30/0x40
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503079] RSP: 0018:ffff880277e7fb50 EFLAGS: 00000296
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503080] RAX: 00000000ffffffff RBX: ffff8802739b2c00 RCX: 0000000000000018
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503081] RDX: 001f4ab7ed8cf070 RSI: ffffc9000410a014 RDI: ffffc9000410a04c
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503081] RBP: ffff880277e7fb80 R08: 00000000750c0701 R09: 0000000180400038
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503082] R10: ffff880277e7faf0 R11: 0000000000000000 R12: 0000000000000000
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503083] R13: ffff880273504c08 R14: ffff880279f9bd00 R15: ffffffffffffffff
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503083] FS: 00007f4f0c3128c0(0000) GS:ffff880283d80000(0000) knlGS:0000000000000000
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503084] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503085] CR2: 00007fc87404b008 CR3: 000000027802c000 CR4: 00000000003406e0
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503086] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503086] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
Jun 6 16:21:22 MSI-I7 kernel: [ 720.503087] Stack:
Jun 6 16:...

[Sam (m-paniez)]

Hi,

I just update my BIOS and nothing apparently change (cat /proc/bus/input/devices return the same result).

dmidecode -s bios-version : E1795IMS.114
dmidecode -s bios-release-date : 04/29/2016

Thanks

[penalvch (penalvch)]

Sam, could you please test the latest mainline kernel (4.7-rc2) and advise to the results?

[Sam (m-paniez)]

Re,

With the last kernel (4.7-rc2), I have more and more trouble :
- virtualboxdkms can't build (https://bugs.launchpad.net/ubuntu/+source/virtualbox/+bug/1589934)
- I use gnome-shell and all animations (ie starting session, menu to close session, ...) are disabled (like lags with vnc or teamviewer)
- without "acpi=off" option, I can't go to session page ; with logs, I can find :
Jun 7 13:34:48 MSI-I7 kernel: [ 0.628367] pinctrl core: initialized pinctrl subsystem
Jun 7 13:34:48 MSI-I7 kernel: [ 0.628509] RTC time: 11:34:41, date: 06/07/16
Jun 7 13:34:48 MSI-I7 kernel: [ 0.629350] NET: Registered protocol family 16
Jun 7 13:34:48 MSI-I7 kernel: [ 0.638456] cpuidle: using governor ladder
Jun 7 13:34:48 MSI-I7 kernel: [ 0.654445] cpuidle: using governor menu
-->>> Jun 7 13:34:48 MSI-I7 kernel: [ 0.654450] PCCT header not found.
-->>> Jun 7 13:34:48 MSI-I7 kernel: [ 0.654522] ACPI FADT declares the system doesn't support PCIe ASPM, so disable it
Jun 7 13:34:48 MSI-I7 kernel: [ 0.654524] ACPI: bus type PCI registered
Jun 7 13:34:48 MSI-I7 kernel: [ 0.654525] acpiphp: ACPI Hot Plug PCI Controller Driver version: 0.5
Jun 7 13:34:48 MSI-I7 kernel: [ 0.654585] PCI: MMCONFIG for domain 0000 [bus 00-ff] at [mem 0xe0000000-0xefffffff] (base 0xe0000000)
Jun 7 13:34:48 MSI-I7 kernel: [ 0.654587] PCI: MMCONFIG at [mem 0xe0000000-0xefffffff] reserved in E820
Jun 7 13:34:48 MSI-I7 kernel: [ 0.654595] PCI: Using configuration type 1 for base access
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670561] HugeTLB registered 1 GB page size, pre-allocated 0 pages
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670562] HugeTLB registered 2 MB page size, pre-allocated 0 pages
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670758] ACPI: Added _OSI(Module Device)
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670759] ACPI: Added _OSI(Processor Device)
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670760] ACPI: Added _OSI(3.0 _SCP Extensions)
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670761] ACPI: Added _OSI(Processor Aggregator Device)
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670763] ACPI: Added _OSI(Linux)
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670765] ACPI : EC: EC description table is found, configuring boot EC
Jun 7 13:34:48 MSI-I7 kernel: [ 0.670766] ACPI : EC: EC started
Jun 7 13:34:48 MSI-I7 kernel: [ 0.690017] ACPI: Executed 21 blocks of module-level executable AML code
Jun 7 13:34:48 MSI-I7 kernel: [ 0.698739] ACPI: Executed 3 blocks of module-level executable AML code
Jun 7 13:34:48 MSI-I7 kernel: [ 0.701150] ACPI: 10 ACPI AML tables successfully acquired and loaded
Jun 7 13:34:48 MSI-I7 kernel: [ 0.701152]
-->>> Jun 7 13:34:48 MSI-I7 kernel: [ 0.881045] ACPI: [Firmware Bug]: BIOS _OSI(Linux) query honored via cmdline

In the MSI website, near the BIOS update, I see firmware update but only for Win$$ ;-( So, I think I need to update after install a Win$$. This process take some time (I need my computer to work).

Thanks

[Sam (m-paniez)]

Re,

I just updated EC firmware, with kernel 4.6.
Nothing has changed (I put devices and syslog) :
Jun 7 20:55:15 MSI-I7 rsyslogd: [origin software="rsyslogd" swVersion="8.16.0" x-pid="679" x-info="http://www.rsyslog.com"] start
Jun 7 20:55:15 MSI-I7 rsyslogd-2222: command 'KLogPermitNonKernelFacility' is currently not permitted - did you already set it via a RainerScript command (v6+ config)? [v8.16.0 try http://www.rsyslog.com/e/2222 ]
Jun 7 20:55:15 MSI-I7 rsyslogd: rsyslogd's groupid changed to 108
Jun 7 20:55:15 MSI-I7 rsyslogd: rsyslogd's userid changed to 104
Jun 7 20:55:15 MSI-I7 systemd-modules-load[263]: Inserted module 'lp'
Jun 7 20:55:15 MSI-I7 systemd-modules-load[263]: Inserted module 'ppdev'
Jun 7 20:55:15 MSI-I7 systemd-modules-load[263]: Inserted module 'parport_pc'
Jun 7 20:55:15 MSI-I7 systemd[1]: Started Create Static Device Nodes in /dev.
Jun 7 20:55:15 MSI-I7 systemd[1]: Starting udev Kernel Device Manager...
Jun 7 20:55:15 MSI-I7 systemd-udevd[303]: invalid key/value pair in file /lib/udev/rules.d/60-mixxx-usb.rules on line 7, starting at character 99 ('#')
Jun 7 20:55:15 MSI-I7 systemd-udevd[303]: hint: comments can only start at beginning of line
Jun 7 20:55:15 MSI-I7 systemd-udevd[303]: invalid key/value pair in file /lib/udev/rules.d/60-mixxx-usb.rules on line 8, starting at character 99 ('#')
Jun 7 20:55:15 MSI-I7 systemd-udevd[303]: hint: comments can only start at beginning of line
Jun 7 20:55:15 MSI-I7 ureadahead[264]: ureadahead: Erreur durant le traçage: Aucun fichier ou dossier de ce type
Jun 7 20:55:15 MSI-I7 ureadahead[264]: Counted 4 CPUs
Jun 7 20:55:15 MSI-I7 systemd[1]: ureadahead.service: Main process exited, code=exited, status=5/NOTINSTALLED
Jun 7 20:55:15 MSI-I7 systemd[1]: ureadahead.service: Unit entered failed state.
Jun 7 20:55:15 MSI-I7 systemd[1]: ureadahead.service: Failed with result 'exit-code'.
Jun 7 20:55:15 MSI-I7 rsyslogd-2039: Could not open output pipe '/dev/xconsole':: No such file or directory [v8.16.0 try http://www.rsyslog.com/e/2039 ]
Jun 7 20:55:15 MSI-I7 systemd[1]: Started udev Kernel Device Manager.
Jun 7 20:55:15 MSI-I7 systemd[1]: Starting Remount Root and Kernel File Systems...
Jun 7 20:55:15 MSI-I7 systemd[1]: Started Remount Root and Kernel File Systems.
Jun 7 20:55:15 MSI-I7 systemd[1]: Starting Load/Save Random Seed...
Jun 7 20:55:15 MSI-I7 systemd[1]: Reached target Local File Systems (Pre).
Jun 7 20:55:15 MSI-I7 systemd[1]: Starting Flush Journal to Persistent Storage...
Jun 7 20:55:15 MSI-I7 rsyslogd-2007: action 'action 10' suspended, next retry is Tue Jun 7 20:55:45 2016 [v8.16.0 try http://www.rsyslog.com/e/2007 ]
Jun 7 20:55:15 MSI-I7 systemd[1]: Starting udev Coldplug all Devices...
Jun 7 20:55:15 MSI-I7 kernel: [ 0.000000] Linux version 4.6.0-040600-generic (kernel@gomeisa) (gcc version 5.3.1 20160509 (Ubuntu 5.3.1-19ubuntu1) ) #201605151930 SMP Sun May 15 23:32:59 UTC 2016
Jun 7 20:55:15 MSI-I7 kernel: [ 0.000000] Command line: BOOT_IMAGE=/@/boot/vmlinuz-4.6.0-040600-generic root=UUID=1ace593c-b2e1-4eba-a8bf-7f6aabc777a0 ro rootflags=subvol=@ acpi=off quiet splash acpi_osi=Linux vt.handoff=7
Jun 7 20:55:15 MSI-I7 systemd[1]...

[penalvch (penalvch)]

Sam, to clarify, do you still need acpi=off to boot?

[Sam (m-paniez)]

Hi,

I upgrade EC firmware to last update (1795EMS5.108) and :
- with kernel 4.6, nothing change (see previously post) and I need "acpi=off" to go to my session
- with kernel 4.7-rc2, it's worst : the ubuntu load freezes on the logo (gnome-shell) and I can't go to login page (see my attachment). This appends with AND without "acpi=off" option.

So, to work, I need kernel 4.6 with "acpi=off" option.

Thanks

[penalvch (penalvch)]

Sam, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Rafael J. Wysocki and Len Brown CC linux-acpi)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your understanding.

[Sam (m-paniez)]

Hi,
I post this bug to bugzilla : https://bugzilla.kernel.org/show_bug.cgi?id=119831

It could be great to change the https://wiki.ubuntu.com/Bugs/Upstream/kernel to the right process.

Thanks

[penalvch (penalvch)]

Sam, there is nothing to change, as it is as per upstream. Some (not all) developers request one to file a report depending on the issue. When they request that, they take ownership based on this event.

[jiapei100 (jiapei100)]

I'm using a MSI GT72-6QE, and my OS is Ubuntu 16.04.1 LTS. My touchpad doesn NOT work as well. And I'm pretty sure I've already did "acpi=off".

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=off intel_idle.max_cstate=0"

is enabled in my /etc/default/grub .

So, is there a standard solution for now?

Cheers

[Damien (z3d-aja)]

Hi,

I'm using the same MSI and I have the same problem. My touchpad doesn't work when the acpi=off is in the Grub but I can't boot without this parameter. Without that, my cpu is stuck!

More than 1 years after, is there a standard solution?

BR

[Kai-Heng Feng (kaihengfeng)]

Please try latest mainline kernel at http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16/

[oscar (chillvamp)]

Same thing MSI laptop, no apcioff required ( or it wont boot) and it affects launchpad... Any solutions known?

[penalvch (penalvch)]

oscar (chillvamp), it will help immensely if you filed a new report to provide required debugging information via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[penalvch (penalvch)]

Sam, to keep this relevant to upstream, could you please test the latest mainline kernel (now 5.3)?

As new kernels are released upstream, please continue to test them. Otherwise, you risk developers not remaining focused on your problem.

If reproducible, with the latest mainline kernel, please provide an uncut, untarred, and uncompressed log of the failed boot (no WORKAROUNDs).

[Dejan (dejan-rodiger)]

Hi,

I have HP Zbook 15 with NVidia+Intel graphics.
I have enabled NVidia to have better performance (discrete in bios).
This requires pnpacpi=off in grub, for Ubuntu to boot into graphic mode with nvidia drivers.

And I think this option also disables laptop touchpad and keyboard.
I don't see them in xinput.
Both of them work in BIOS and when you boot live image.

This all started with 18.04 and is the same in 19.04 and 19.10 with 5.3.0-19-generic

So, yes, this option is definitely a problem for laptops and nvidia drivers.

Any workarounds? Except using external USB keyboard and mouse...

[Dejan (dejan-rodiger)]

Hi,

here is the solution!

remove pnp_acpi=off and add acpi_iso=Linux
Booted into graphic mode and keyboard and touchpad are working, after 2.5 years

BTW, I am using Ubuntu 19.10 which has nvidia drivers OOTB.

Here is my full grub config:
GRUB_CMDLINE_LINUX_DEFAULT="nomodeset intel_pstate=enable"
GRUB_CMDLINE_LINUX="nogpumanager acpi_iso=Linux"

I will test, if I can remove nomodeset and nogpumanager from the list, since this were needed on 18.04 LTS...

[Kai-Heng Feng (kaihengfeng)]

Dejan, please file a separate bug, thanks.