[Acer Aspire V3-472G] Suspend not working on Ubuntu 16.04

[Sergio Gutierrez]

I am running Ubuntu 16.04 on an Acer Aspire V3-472G with Nvidia Geforce 840M graphic cards, proprietary driver.

None of the options for suspend are working. The process of suspend works fine but when the computer is waken, screen stays black and computer becomes unresponsive.

Installation of packets such as uswsusp create a bigger problem as the computer freezes during boot process.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-21-generic 4.4.0-21.37
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: saguti 2907 F.... pulseaudio
 /dev/snd/pcmC1D0p: saguti 2907 F...m pulseaudio
 /dev/snd/controlC1: saguti 2907 F.... pulseaudio
Date: Fri Apr 29 21:42:27 2016
HibernationDevice: RESUME=UUID=93ec1eec-dc0c-4ac4-9b06-b2d3cca2a8da
InstallationDate: Installed on 2015-01-01 (484 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 002 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd
 Bus 002 Device 005: ID 0489:e04e Foxconn / Hon Hai
 Bus 002 Device 002: ID 3938:1031
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire V3-472G
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-21-generic root=/dev/mapper/ubuntu--vg-root ro acpi_sleep=nonvs resume=/dev/dm-1
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic N/A
 linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-04-25 (4 days ago)
dmi.bios.date: 09/24/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.21
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA40_HB
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.21:bd09/24/2014:svnAcer:pnAspireV3-472G:pvrTBDbyOEM:rvnAcer:rnEA40_HB:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire V3-472G
dmi.product.version: TBD by OEM
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Tom Louwrier (tom-louwrier)]

ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: thomas 2283 F.... pulseaudio
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=d2b33e2c-e0ac-4439-8484-3c684ac09f84
InstallationDate: Installed on 2014-06-24 (676 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Latitude 3540
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic.efi.signed root=UUID=6f195f6e-f9f2-4c1a-bc96-3bf4a5516379 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-22.38-generic 4.4.8
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-22-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-26 (5 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 04/17/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 02RKKX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A06
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd04/17/2014:svnDellInc.:pnLatitude3540:pvrA06:rvnDellInc.:rn02RKKX:rvrA00:cvnDellInc.:ct8:cvrA06:
dmi.product.name: Latitude 3540
dmi.product.version: A06
dmi.sys.vendor: Dell Inc.

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

apport information

[Tom Louwrier (tom-louwrier)]

Having the same bug, attaching my apport-files for analysis.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-rc6-wily/

[Sergio Gutierrez (saguti)]

After testing, suspend seems to work fine but hibernate fails. When computer restarts, it fails to restart hibernation image. Also, it boots and detects errors at root filesystem, thus executing fsck

# dmesg | grep -i hiber
[ 2.142409] PM: Checking hibernation image partition UUID=93ec1eec-dc0c-4ac4-9b06-b2d3cca2a8da
[ 2.142411] PM: Hibernation image not present or could not be loaded.

[Sergio Gutierrez (saguti)]

After heavy use of the computer, when trying to suspend, the operation fails. Screen goes black but hardisk and fans keep working.

Running Kernel 4.6, latest upstream.

[Sergio Gutierrez (saguti)]

Problem still presents in kernel 4.4.0-22 with latest update.

[Dirk Seidel (dseidel)]

Same problem here. Everything worked fine in 15.10, but I have had the problem before. Unfortunately I don't remember exactly when it disappeared. It might have been after the update to 15.10.
Acer Aspire VN7-571G

[penalvch (penalvch)]

saguti, regarding suspend (not hibernate) is this issue still reproducible with the latest mainline kernel (4.7-rc1)?

[Sergio Gutierrez (saguti)]

I installed the kernel 4.7.0-040700rc1-generic but it did not boot. My computer freezes at loading ramdisk step.

How can I continue?

[penalvch (penalvch)]

saguti, would 4.7-rc2 allow this test?

[Sergio Gutierrez (saguti)]

Hi.

Tested with 4.7.0-040700rc2-generic. I tested the suspend even from the login screen (Before logging in), and the third time I tried to suspend, the screen goes black but disks and fans are still working and system does not go to suspension. It requires a hard reset.

[penalvch (penalvch)]

saguti, could you please provide the missing information from https://wiki.ubuntu.com/DebuggingKernelSuspend ?

[Sergio Gutierrez (saguti)]

Hello.

Trying to collect the trace, I got the following kernel trace appearing repeatedly in the system logs:

Jun 8 20:47:56 saguti-laptop kernel: [ 227.846542] ------------[ cut here ]------------
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846567] WARNING: CPU: 2 PID: 135 at /home/kernel/COD/linux/drivers/net/wireless/ath/ath9k/hw.c:2776 ath9k_hw_gpio_get+0x161/0x1b0 [ath9k_hw]
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846569] Modules linked in: rfcomm fuse drbg ansi_cprng ctr ccm cpufreq_userspace cpufreq_ondemand cpufreq_powersave bnep cpufreq_conservative binfmt_misc nls_iso8859_1 vfat fat uvcvideo videobuf2_vmalloc ath3k videobuf2_memops videobuf2_v4l2 videobuf2_core videodev btusb btrtl btbcm btintel media bluetooth x86_pkg_temp_thermal nvram intel_powerclamp msr kvm_intel kvm arc4 acer_wmi irqbypass sparse_keymap ath9k joydev ath9k_common hid_multitouch ath9k_hw crct10dif_pclmul crc32_pclmul ghash_clmulni_intel snd_hda_codec_hdmi ath mac80211 aesni_intel aes_x86_64 lrw input_leds cfg80211 snd_hda_codec_realtek gf128mul snd_hda_codec_generic snd_hda_intel glue_helper snd_hda_codec ablk_helper snd_hda_core snd_hwdep cryptd snd_pcm serio_raw snd_seq_midi snd_seq_midi_event sg snd_rawmidi snd_seq snd_seq_device snd_timer dw_dmac dw_dmac_core battery 8250_dw mei_me mei snd mac_hid spi_pxa2xx_platform ac i2c_designware_platform soundcore i2c_designware_core shpchp lpc_ich coretemp parport_pc ppdev lp parport autofs4 dm_mod sr_mod cdrom sd_mod hid_generic usbhid i915 ahci libahci crc32c_intel libata i2c_algo_bit drm_kms_helper syscopyarea xhci_pci ehci_pci sysfillrect r8169 xhci_hcd sysimgblt fb_sys_fops ehci_hcd mii drm thermal scsi_mod usbcore intel_gtt agpgart usb_common sdhci_acpi wmi sdhci i2c_hid fjes video led_class hid button
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846641] CPU: 2 PID: 135 Comm: kworker/u16:3 Tainted: G W 4.7.0-040700rc2-generic #201606051831
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846643] Hardware name: Acer Aspire V3-472G/EA40_HB, BIOS V1.21 09/24/2014
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846647] Workqueue: events_power_efficient rfkill_poll
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846649] 0000000000000286 00000000fc97a9fd ffff88003539fd28 ffffffff813c88a3
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846651] 0000000000000000 0000000000000000 ffff88003539fd68 ffffffff8108089b
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846654] 00000ad8fc97a9fd ffff88025274c018 000000000000000b ffff880252de0720
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846656] Call Trace:
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846662] [<ffffffff813c88a3>] dump_stack+0x63/0x90
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846665] [<ffffffff8108089b>] __warn+0xcb/0xf0
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846667] [<ffffffff810809cd>] warn_slowpath_null+0x1d/0x20
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846674] [<ffffffffc07ee311>] ath9k_hw_gpio_get+0x161/0x1b0 [ath9k_hw]
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846679] [<ffffffffc06b6553>] ath9k_rfkill_poll_state+0x33/0x60 [ath9k]
Jun 8 20:47:56 saguti-laptop kernel: [ 227.846699] [<ffffffffc07500b3>] ieee80211_rfkill_poll+0x3...

[penalvch (penalvch)]

saguti, to avoid that crash, you may want to do this in the next earlier upstream release that allows you to test to the problem.

[Sergio Gutierrez (saguti)]

Understood. I will wait for the next earlier upstream kernel to test.

Best regards.

[penalvch (penalvch)]

saguti, to advise, the next earlier upstream kernel release is 4.6.2.

[Sergio Gutierrez (saguti)]

Hello.

Tested with Kernel 4.6.2-040602-generic. The problem happens when closing the laptop lid. As mentioned, the screen goes black, but disks and fans keep working and power led does not go off.

I am attaching the trace files according the debugging guide

[Sergio Gutierrez (saguti)]

Both the suspension test after using core and platform commands reproduced the problem

[penalvch (penalvch)]

saguti, to clarify, if you uninstall the nvidia proprietary drivers, are you then able to resume from suspend?

[Sergio Gutierrez (saguti)]

Hello.

The driver is not actually installed. By the way, my problem is happening at suspend rather than at resume.

[penalvch (penalvch)]

saguti:
>"The driver is not actually installed."

As per the Bug Description, and attachments, it is. Could you please clarify?

[Sergio Gutierrez (saguti)]

I mean, the driver was indeed installed when I first reported the bug. But when started to try the upstream kernels it was uninstalled. In the recent test with 4.7.2 kernel the driver is no longer installed.

Thus, should I update the initial information of the bug?

[penalvch (penalvch)]

saguti, did this issue not occur in a Ubuntu release prior to 16.04?

[Sergio Gutierrez (saguti)]

No. It did not. Suspend worked well previously.

[penalvch (penalvch)]

saguti, with what release(s) specifically did it work well in?

[Sergio Gutierrez (saguti)]

Ubuntu 14.04

[penalvch (penalvch)]

saguti, the next step is to fully commit bisect from kernel 3.13 to 4.4 in order to identify the last good kernel commit, followed immediately by the first bad one. This will allow for a more expedited analysis of the root cause of your issue. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Also, the kernel release names are irrelevant for the purposes of bisecting.

After the offending commit (not kernel version) has been identified, then please mark this report Status Confirmed.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Tom Louwrier (tom-louwrier)]

hi,

Being subscriber to this bug and also experiencing it, may I add that suspend/resume/hibernate all worked quite well in 15.04 and 15.10?
So it might help focussing on the changes between 15.10 and 16.04 first.

Machine is a Dell Latitude 3540 from early 2014. No proprietary drivers.

I'm quite busy atm, but if I can help please let me know.

regards
Tom

[penalvch (penalvch)]

Tom Louwrier, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Tom Louwrier (tom-louwrier)]

hi Christoper,

OK, will do, but it may not be until next weekend.

cheers
Tom

[Tom Louwrier (tom-louwrier)]

hi Chris,

Done!

cheers
Tom

On 13-06-16 00:19, Christopher M. Penalver wrote:
> Tom Louwrier, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
> ubuntu-bug linux
>
> Please feel free to subscribe me to it.
>
> For more on why this is helpful, please see
> https://wiki.ubuntu.com/ReportingBugs.
>
> ** Summary changed:
>
> - Suspend not working on Ubuntu 16.04
> + [Acer Aspire V3-472G] Suspend not working on Ubuntu 16.04
>

[Sergio Gutierrez (saguti)]

Hello Christopher.

I had to replace the HD of my notebook as the previous one failed. I replaced by a SSD, and it looks like the problem still persists. Should I update the information of my hardware in order to continue the debugging process?

[penalvch (penalvch)]

saguti, if the issue is still reproducible as before, then there is no need to provide verbose hardware information at this point (but thanks for mentioning the change).

[Sergio Gutierrez (saguti)]

Understood Christopher. However, the bisection procedure that you suggested me to do last time was not clear to me. Could you provide me further indications about how to proceed?

[Tom Louwrier (tom-louwrier)]

See also the bug report I files as requested in #52 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1595935
Last weekend I received an update to kernel 4.4.0 and that does seem to solve the issue. I can now suspend/resume on 4.4.0-31-generic as well as on 4.6.4 from mainline.

Saguti, how are things for you?

cheers
Tom

[gerry kk (panty1985)]

Hey. Acer Aspire V3-472G here also.
I have this same bug and currently experiencing it on 4.4.0-34-generic.
14.04 was flawless.

[Sergio Gutierrez (saguti)]

I couldn't continue the testing in 16.04 thus I had to rollback to 14.04, where suspend works flawlessly

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]