[Lenovo G50-70] suspend not working after upgrade

[Daniel Holm]

Hi,

Upgraded from Ubuntu 15.10 where suspend workes flawlessly. After upgrade, putting machine in suspend turns the monitor black and everything seem to be off, though the fan still spins, the power light is on and the battery is trained. Nothing seem to wake it up (Meaning different key combinations - trying to get a shell by Ctrl+Alt+F1, for example; pressing power, any other key).

Unsure how to try to get it working since I have to kill the power by pressing down the power button, then restarting it (it then does a drive scan for errors).

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-21-generic 4.4.0-21.37
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: maria 2076 F.... pulseaudio
 /dev/snd/controlC1: maria 2076 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Apr 24 00:07:49 2016
HibernationDevice: RESUME=UUID=cc1bb3f2-abd6-41ad-b36e-62190fc5faaa
InstallationDate: Installed on 2016-01-31 (83 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: LENOVO 20351
ProcEnviron:
 LANGUAGE=sv
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=sv_SE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-21-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-21-generic N/A
 linux-backports-modules-4.4.0-21-generic N/A
 linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-04-21 (2 days ago)
dmi.bios.date: 04/02/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: 9ACN25WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Lancer 5A2
dmi.board.vendor: LENOVO
dmi.board.version: 31900058STD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G50-70
dmi.modalias: dmi:bvnLENOVO:bvr9ACN25WW:bd04/02/2014:svnLENOVO:pn20351:pvrLenovoG50-70:rvnLENOVO:rnLancer5A2:rvr31900058STD:cvnLENOVO:ct10:cvrLenovoG50-70:
dmi.product.name: 20351
dmi.product.version: Lenovo G50-70
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Daniel Holm (danielholm)]

Here is the log after a try running pm-suspend

[Samuel Marinov (samuel-marinov)]

Same issue on HP Pavilion dv7 laptop.

[Lior (lior-ruba)]

I report the exact bug description on HP elitebook 840.

[raphael (raphdruon)]

Same here, using Dell inspiron 5537

[Palaniappan (palam-c)]

Same here, with HP Pavillion Laptop

[qwertz (qqwwqeqaakjshds)]

Same here, Asus K73SV

[clapsus (clapsus)]

Same here, Dell Inspiron 3537.

[clapsus (clapsus)]

Here's the log after trying to run "pm-suspend" on Inspiron 3537.
FYI, nothing happens when i try to run this command. The problem only occurs if i try the suspend other way (from the top right corner menu, or when closing the lid).

[Kenny Durkin (durken4)]

Same exact issue, Lenovo U400

[arn (a-norouzzadeh)]

Exactly the same issue, MSI GX680.

[A. Martos (al3xarm)]

Same here, desktop computer, Ubuntu Gnome 16.04. It doesn't do that all the time, but i would say 50/50 chance.

[Felipe (felipe-7)]

Same here, Ubuntu 16.04, Dell N4110. I tried with a fresh install too

[Derek (bluebloomers)]

Same issue here. Ubuntu Gnome 16.04, Lenovo y40.
Running on kernel 4.2.0 or disabling my discrete gpu (AMD) fixes it.

[milton hagler (miltonh26)]

Asus U44S laptop with Optimus Nvidia Geoforce GT 610M.

Slightly different but related issue. Can suspend with by closing the lid which didn't work in 15.10, although only without an external monitor plugged in. But upon resume getting a hardware lockup and freeze nearly 100% of the time. Initially it worked, but then has since stopped working. Using Nvidia binary driver 361.42 with the Intel card turned off under software control.

Just noticed something odd though as writing this up. Additional Drivers lists the Nvidia drivers OK, but for the Intel card it is now reporting "Unknown: Unknown - This device is not working." After upgrading to 16.04 from 15.10 I double checked and it reported the Intel card turned off from Additional Drivers. Clear, something has changed.

[Oleg (brooth)]

Same issue after upgraded from 15.04 on Samsung ATIV Book 8

[kardudu (kardudu1)]

same issue here. i upgraded from ubuntu gnome 15.10, sony vaio vpcse with Radeon HD6750m

[stephane (email-7)]

Same issue on Toshiba s70-b-10t with external monitor.

00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
01:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Venus PRO [Radeon HD 8850M / R9 M265X] (rev ff)

I upgraded from ubuntu 15.10.

[Johannes (johannes-kind)]

Same problem with my HP Pavilion G6 after fresh installation of Ubuntu 16.04.

[Richard Emmerson (richard-emmerson)]

Found same/similar problem with Intel-based desktop, running 16.04. System crashes when screen timeout expires.

Behaviour was correct when previously working with 14.04

[Arjan (wooni005)]

Exactly the same issue on HP Probook 4530s. Fresh installation of Ubuntu Gnome 16.04.
Need to press to powerbutton too for 5 sec to shutdown the machine.
And it worked very well with Xubntu 14.04 before.

[tiJoe (josephbergevin)]

Same issue after upgraded from 15.04 on Samsung ATIV Book 8

[stephane (email-7)]

Install the new kernel 4.4.8 from here

http://linuxdaddy.com/blog/install-kernel-4-4-on-ubuntu/

Solve the problem.
This is a bug into the 4.4.0 kernel.

[drunckoder (drunckoder)]

Same bug on Ubuntu Gnome 16.04, Acer E1-572G: Intel Core i5, AMD Radeon 8750M. On 15.10 I was able to suspend while using proprietary fglrx driver.

[Padraig Galvin (xgalvin)]

Had the same problem on a Samsung S5 Ultra 530U. Upgrading the kernel fixed the problem. Thanks to Stephane! (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1574125/comments/24)

Commands for 64 bit system:

    cd /tmp

    wget \
    kernel.ubuntu.com/~kernel-ppa/mainline/v4.5.2-wily/linux-headers-4.5.2-040502_4.5.2-040502.201604200335_all.deb \
    kernel.ubuntu.com/~kernel-ppa/mainline/v4.5.2-wily/linux-headers-4.5.2-040502-generic_4.5.2-040502.201604200335_amd64.deb \
    kernel.ubuntu.com/~kernel-ppa/mainline/v4.5.2-wily/linux-image-4.5.2-040502-generic_4.5.2-040502.201604200335_amd64.deb

    sudo dpkg -i linux-headers-4.5*.deb linux-image-4.5*.deb

[dlh (dolohow)]

I would rather recommend to stay on official kernel and wait for them to release a fix.

[igosoft (igosoft)]

The same with me Dell Vostro 3560 and I'm going to wait for the official kernel fix as dlh has suggested.

[Alex Bufniță (bubolex)]

Same problem on another HP Pavillion DV7.
The fan keep spinning after suspend.
The machine is completely unresponsive and it can only be woken by a hard reset.
Everything worked fine on 15.10.

[kishore (kishorepasupula)]

facing same problem ..using lenevo-g50-70, when i close the laptop lid,it won't resume instead my laptop starts heating enormously.

[epsilon (aroonav11)]

I had the same problem on Samsung NP300E5V-S02IN. I solved it by upgrading the kernel as mentioned by Padraig and Stephane above (Thanks !!)
(https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1574125/comments/26
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1574125/comments/24)

[javier ramirez (javier-7)]

Same problem with Dell Vostro 3650. Worked flawlessly on 15 (using open source ati radeon driver) and can't suspend on 16. suspend-log seems to finish well, when activating debug info for pmutils I can see it gets to the point where it launches s2ram --force. No errors at all in the log (attached), all the drivers reporting fine.

But the fan is still going, and the power light stays on. Normal behaviour would be no fan and blinking power light. The only way to continue is by long pressing the power button and forcing a complete shutdown and restart of the system.

Thanks

[Vlad Paul Paval (wladypauly)]

I'm having the same problem on an Asus X550DP with AMD A10 APU+Radeon HD 8670M. Suspend doesn't work no matter what I try (sudo pm-suspend, closing the lid, hitting the suspend button).

[Kristijan Žic  (kristijan-zic)]

Same here on Dell inspiron 5520

[biggaeh (biggaeh-deactivatedaccount)]

The same with kernel 4.4.0-22-generic #38-Ubuntu SMP Sun Apr 24 20:48:43 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
from proposed.

Dell Inspiron 7548

I can't try the mainline kernel, because I need zfs and virtualbox.

[Olivier Febwin (febcrash)]

Same here: Dell Latitude E6520

[Snoopy (snoopyf)]

Same for me on Samsung Laptop. Using former 4.2 Kernel works

[saicharan (bscharan1729)]

same issue here with hp notebook
i have to remove battery to again start the system

[dlh (dolohow)]

>i have to remove battery to again start the system

Probably holding power button would to the job as well.

[Aneesh Dandime (aneeshd00812)]

Same issue with Lenovo ideadpad Z510.

Suspend was working perfectly fine in 14.04
After upgrade to 16.04, my laptop does not wake up from suspend.

Upgrading kernel to 4.4.8/4.5.0 also did not solve the problem for me.

[Daniel Holm (danielholm)]

Working after upgraded to Linux kernel as suggested in #24 and #26.

[StefanoG (stefano-gadaleta)]

The same with Ubuntu 16.04, DELL Inspiron 531 and kernel 4.6.0-040600-generic

[Sergio Callegari (callegar)]

Same issue here: DELL Precision T5400 with nvidia graphics cannot suspend anymore after upgrade to xenial.

[Henrique Santos (henrique-jose-santos62)]

Same issue with a HP Pavillion dv6.
Kernel 4.4.21 and 4.4.22 power management didn't work on suspend and general power management behaviour was weird and buggy (disk shutdown but didn't wake up and black screen after suspend timeout).

Solved by now with a kernel upgrade to 4.6.0. Everything seems to work now. Excelent power management on batteries.

Refer:

http://ubuntuhandbook.org/index.php/2016/05/install-linux-kernel-4-6-ubuntu-16-04/

Thanks

[Edgar (edgar-dev)]

The kernel 4.5.2 solved the problem in my laptop, a Dell Inspiron 7520. The kernel 4.4.0 seems to be the reason of the problem.

[Lucas B. (benja-junin)]

I have a Lenovo z50-70 with a core i7, GForce 840m and recently install the Kernel 4.6 and the problem is solved.
I copy the commands:
cd /tmp
wget
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-yakkety/linux-headers-4.6.0-040600_4.6.0-040600.201605151930_all.deb
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-yakkety/linux-headers-4.6.0-040600-generic_4.6.0-040600.201605151930_amd64.deb
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-yakkety/linux-image-4.6.0-040600-generic_4.6.0-040600.201605151930_amd64.deb

sudo dpkg -i linux-headers-4.6*.deb linux-image-4.6*.deb

Bye

[penalvch (penalvch)]

Daniel Holm, thank you for reporting this and helping make Ubuntu better.

To clarify your comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1574125/comments/42 which kernel(s) specifically did you test and the issue was not reproducible?

[Daniel Holm (danielholm)]

Christopher, I am currently running 4.5.2-040502-generic and suspend works fine.

Thank you

[penalvch (penalvch)]

Daniel Holm, the next step is to fully reverse commit bisect from kernel 4.4 to 4.5.2 in order to identify the last bad commit, followed immediately by the first good one. Once this good commit has been identified, it may be reviewed for backporting. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Also, the kernel release names are irrelevant for the purposes of bisecting.

After the fix commit (not kernel version) has been identified, then please mark this report Status Confirmed.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Ismail Gjevori (isgjevori)]

I've submitted a more general bug here https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1589139. If you want you can subscribe to this bug.

[Goddard (kinggoddard)]

Razer Blade 2015 is also unable to suspend... was able to suspend previously in 14.04

[Goddard (kinggoddard)]

stock 16.04 doesn't work, but the commands below solve the problem for me on my Razer Blade 2015

cd /tmp
wget \
kernel.ubuntu.com/~kernel-ppa/mainline/v4.6.2-yakkety/linux-headers-4.6.2-040602_4.6.2-040602.201606100516_all.deb \
kernel.ubuntu.com/~kernel-ppa/mainline/v4.6.2-yakkety/linux-headers-4.6.2-040602-generic_4.6.2-040602.201606100516_amd64.deb \
kernel.ubuntu.com/~kernel-ppa/mainline/v4.6.2-yakkety/linux-image-4.6.2-040602-generic_4.6.2-040602.201606100516_amd64.deb

sudo dpkg -i linux-headers-4.6*.deb linux-image-4.6*.deb

[penalvch (penalvch)]

Goddard, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Mauricio López (mlopezqc)]

This bug was affecting me and got fixed after the kernel 4.4.0-28-generic upgrade. Working on a Lenovo ThinkPad-E550.

[Marcelo Fernandez (fernandezm)]

I have a Dell Inspiron 14z and in my case, this is fixed with the last 4.4.0-28-generic kernel version too.

Thank you!

[Andras Tim (tia)]

I have this problem on my Dell Latitude E5440 :/

[Andras Tim (tia)]

A kernel upgrade was fixed my problem. I updated my Xenial kernel (4.4.0-34.53) to the latest Yakkety kernel (4.6.3-040603.201606241434)

Installed .debs, what solves my problem:
* http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6.3-yakkety/linux-headers-4.6.3-040603_4.6.3-040603.201606241434_all.deb
* http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6.3-yakkety/linux-headers-4.6.3-040603-generic_4.6.3-040603.201606241434_amd64.deb
* http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6.3-yakkety/linux-image-4.6.3-040603-generic_4.6.3-040603.201606241434_amd64.deb
* http://archive.ubuntu.com/ubuntu/pool/main/l/linux-firmware/linux-firmware_1.160_all.deb

[Cristiano Gavião (cvgaviao)]

This issue is driven me crazy... every time my notebook Dell 15R 5537 suspend I have to power it off... even if with 4.4.0-36-generic

Please could some developer tell me if a fix will be release or if do I really need to install 4.6 kernel?

[penalvch (penalvch)]

Andras Tim / Cristiano Gavião, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Bananabob (bananabob)]

Just adding my name to the list HP Pavillion dv6

[penalvch (penalvch)]

Bananabob, your best bet to get your problem addressed is to file a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Slither (stephen-ohair)]

I'm having the same issue as described in this bug.

$ uname -a
Linux NAS 4.4.0-38-generic #57-Ubuntu SMP Tue Sep 6 15:42:33 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

[Slither (stephen-ohair)]

I've also tried upgrading to kernel 4.6 as suggested in comment #58 and still have the same problem.

$ uname -a
Linux NAS 4.6.0-040600-generic #201606100558 SMP Fri Jun 10 10:01:15 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

[penalvch (penalvch)]

Slither (stephen-ohair), it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Massimo Bacilieri (massimo-bacilieri)]

The same here on a Acer E5-771 with nvidia card on Ubuntu 14.04.
Since updates gave 4.4.0 Kernel, the suspend is broken.

When I send to suspend, the suspend doesn't actually complete: the power led stays blue instead to turn to blink orange, and the computer freezes. No way to recover but completely kill it holding the power button and restart the system (it means you lose everything you were doing).
It's for sure a broken kernel, I reverted to an old 3.9 and the suspend works flawlessy.

[Clark Barrenche (cbarrenche)]

Same problem with Ubuntu Studio 1.6.01 with Dell 7559 laptop.

[Rondinelli Ribeiro (rondinellisr)]

Same problem here, Acer Aspire V15 V3-575T-51Q8. Kernel 4.4.0-53, using Sky Lake Integrated Graphics (Kernel modules: i915_bpo) - Intel HD graphics 520.

[Tom V (tomv)]

I've reported https://bugs.launchpad.net/ubuntu/+source/linux-hwe-edge/+bug/1656659 for my Dell XPS 9350 failing to wake from suspend.

[vladimir (rosco23)]

Same problem on Acer E5-573 ubuntu 16.04.1 kerner 4.4-4.10. In 14.04.1 kernel 3.x all works.

[vladimir (rosco23)]

Ok Acer E5-573-38T2 Broadwell i3-5005u ubuntu 16.04.1/16.10 going freeze and black screen after suspend, fan still spins, the power light is on and the battery is trained. This problem only when plug in, on battery or when charged works fine. For me works this
https://wiki.archlinux.org/index.php/Acer_Aspire_E5-573
"suspending to RAM (S3 Sleep state) and hibernating to disk don't work when running on AC power. After debugging with https://www.kernel.org/doc/Documentation/power/basic-pm-debugging.txt culprit revealed to be the non-boot online cpus."

Create file:

$ sudo nano /lib/systemd/system-sleep/sleepcpu

put that script and save:

#!/bin/bash

case "$1" in
    pre)
 for c in /sys/devices/system/cpu/cpu*/online; do echo 0 >$c; done
        ;;
    post)
 for c in /sys/devices/system/cpu/cpu*/online; do echo 1 >$c; done
        ;;
esac

Save it, and:

$ sudo chmod +x /lib/systemd/system-sleep/sleepcpu

After that going to suspend perfect, but when wake up sometimes freeze. If you have this, make another script.

$ sudo nano /lib/systemd/system-sleep/network

Put script:

!#/bin/bash

case "$1" in
  post)
    sudo service network-manager restart
;;
esac

Save and

$ sudo chmod +x /lib/systemd/system-sleep/network

After that suspend on my acer work perfect, testing 20/20 all works. Hope it helps.

[penalvch (penalvch)]

vladimir (rosco23), it will help immensely if you filed a new report with Ubuntu, using the default repository kernel (not mainline/upstream/3rd party) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Massimo Bacilieri (massimo-bacilieri)]

Hallo.

I tried the two scripts on my Acer E5-771 with nvidia card and Ubuntu 14.04, for I have the suspend trouble yet with 4.4.0-72 kernel (3.19 works flawlessy). I noticed in my /sys/devices/system/cpu/cpu0 there is no "online" file to set to 0 or 1; neither under cpu1, cpu2, cpu3.
So the suggested script simply does nothing, for it has no aim file to change.

An "online" file exists instead in /sys/devices/system/cpu/online, containing 0-3 value.
The "offline" file contains instead 4-7.
I'm not sure it's this the file to redirect the script to... any suggestion?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Jodie Robinson (jodiematthewrobinson)]

This affects me on Elementary OS 0.4.1 on my Lenovo Thinkpad T410 with NVIDIA Corporation GT218M.
Driver 340.102. Also with the Intel Integrated Controller (rev 02).
uname -r: 4.4.0-87-generic

[haytham-med (haytham-med)]

This bug is seen in linux 5.3.0.40 but was not present in older kernels.