| 2016-02-18 18:09:46 |
Luca Osvaldo Mastromatteo |
bug |
|
|
added bug |
| 2016-02-18 18:09:46 |
Luca Osvaldo Mastromatteo |
attachment added |
|
lspcioutput https://bugs.launchpad.net/bugs/1547151/+attachment/4574745/+files/lspcioutput |
|
| 2016-02-18 18:30:58 |
Brad Figg |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2016-02-18 19:34:56 |
Luca Osvaldo Mastromatteo |
tags |
|
apport-collected wily |
|
| 2016-02-18 19:34:56 |
Luca Osvaldo Mastromatteo |
description |
I'm in trouble with my notebook Acer Aspire E5-571G and its realtek ethernet controller using the kernel module r8169, particularly at school when I'm connecting with my Ethernet cable to its network. It just basically doesn't see my cable, like it is disconnected, this problem came after I've changed it. And I've find on the net how to fix it using ethtool `ethtool -s enp1s0f1 autoneg off speed 100 duplex full`
Maybe this cable is maximum 100Mbps capable and the driver can't manage how to get it working with a gigabit network, since with other (Gigabit) better cables I don't have this problem. Also I don't have problems in Windows or with other computers using the same cable. (Windows connection speed with this cable is 100mbit) I've tried also with a different computer using the same kernel driver with the same LAN chip and the same problem happened. Since the realtek r8168 works flawlessly but it disconnects randomly I prefer using the one provided by the linux kernel.
Using Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3 Linux kernel.
Ubuntu 15.10 Wily
The network should be working with any cable
Seems like linux does not detect the 100Mbit cable on a 1000Mbit network, don't know if on a 100mbit network it has the same problem. |
I'm in trouble with my notebook Acer Aspire E5-571G and its realtek ethernet controller using the kernel module r8169, particularly at school when I'm connecting with my Ethernet cable to its network. It just basically doesn't see my cable, like it is disconnected, this problem came after I've changed it. And I've find on the net how to fix it using ethtool `ethtool -s enp1s0f1 autoneg off speed 100 duplex full`
Maybe this cable is maximum 100Mbps capable and the driver can't manage how to get it working with a gigabit network, since with other (Gigabit) better cables I don't have this problem. Also I don't have problems in Windows or with other computers using the same cable. (Windows connection speed with this cable is 100mbit) I've tried also with a different computer using the same kernel driver with the same LAN chip and the same problem happened. Since the realtek r8168 works flawlessly but it disconnects randomly I prefer using the one provided by the linux kernel.
Using Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3 Linux kernel.
Ubuntu 15.10 Wily
The network should be working with any cable
Seems like linux does not detect the 100Mbit cable on a 1000Mbit network, don't know if on a 100mbit network it has the same problem.
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luky 1556 F.... pulseaudio
/dev/snd/controlC0: luky 1556 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 15.10
InstallationDate: Installed on 2016-02-12 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Acer Aspire E5-571G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-29-generic.efi.signed root=UUID=211171d7-1b39-4c4b-8078-7ccbdd97ffdc ro quiet acpi_osi= acpi=force acpi_enforce_resources=lax i915.enable_rc6=1 i915.enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor
ProcVersionSignature: Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3
RelatedPackageVersions:
linux-restricted-modules-4.2.0-29-generic N/A
linux-backports-modules-4.2.0-29-generic N/A
linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] File o directory non esistente: '/var/log/udev'
Uname: Linux 4.2.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/03/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HB
dmi.board.vendor: Acer
dmi.board.version: V1.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd08/03/2015:svnAcer:pnAspireE5-571G:pvrV1.31:rvnAcer:rnEA50_HB:rvrV1.31:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-571G
dmi.product.version: V1.31
dmi.sys.vendor: Acer |
|
| 2016-02-18 19:34:57 |
Luca Osvaldo Mastromatteo |
attachment added |
|
AlsaInfo.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574809/+files/AlsaInfo.txt |
|
| 2016-02-18 19:34:58 |
Luca Osvaldo Mastromatteo |
attachment added |
|
CRDA.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574810/+files/CRDA.txt |
|
| 2016-02-18 19:35:00 |
Luca Osvaldo Mastromatteo |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574811/+files/CurrentDmesg.txt |
|
| 2016-02-18 19:35:01 |
Luca Osvaldo Mastromatteo |
attachment added |
|
IwConfig.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574812/+files/IwConfig.txt |
|
| 2016-02-18 19:35:03 |
Luca Osvaldo Mastromatteo |
attachment added |
|
JournalErrors.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574813/+files/JournalErrors.txt |
|
| 2016-02-18 19:35:04 |
Luca Osvaldo Mastromatteo |
attachment added |
|
Lspci.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574814/+files/Lspci.txt |
|
| 2016-02-18 19:35:05 |
Luca Osvaldo Mastromatteo |
attachment added |
|
Lsusb.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574815/+files/Lsusb.txt |
|
| 2016-02-18 19:35:07 |
Luca Osvaldo Mastromatteo |
attachment added |
|
ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574816/+files/ProcCpuinfo.txt |
|
| 2016-02-18 19:35:08 |
Luca Osvaldo Mastromatteo |
attachment added |
|
ProcEnviron.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574817/+files/ProcEnviron.txt |
|
| 2016-02-18 19:35:10 |
Luca Osvaldo Mastromatteo |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574818/+files/ProcInterrupts.txt |
|
| 2016-02-18 19:35:12 |
Luca Osvaldo Mastromatteo |
attachment added |
|
ProcModules.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574819/+files/ProcModules.txt |
|
| 2016-02-18 19:35:13 |
Luca Osvaldo Mastromatteo |
attachment added |
|
PulseList.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574820/+files/PulseList.txt |
|
| 2016-02-18 19:35:15 |
Luca Osvaldo Mastromatteo |
attachment added |
|
RfKill.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574821/+files/RfKill.txt |
|
| 2016-02-18 19:35:17 |
Luca Osvaldo Mastromatteo |
attachment added |
|
UdevDb.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574822/+files/UdevDb.txt |
|
| 2016-02-18 19:35:19 |
Luca Osvaldo Mastromatteo |
attachment added |
|
WifiSyslog.txt https://bugs.launchpad.net/bugs/1547151/+attachment/4574823/+files/WifiSyslog.txt |
|
| 2016-02-18 19:36:59 |
Luca Osvaldo Mastromatteo |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2016-02-19 17:45:54 |
Joseph Salisbury |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2016-02-19 17:45:57 |
Joseph Salisbury |
linux (Ubuntu): status |
Confirmed |
Incomplete |
|
| 2016-02-20 09:40:24 |
Luca Osvaldo Mastromatteo |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2016-02-21 01:44:47 |
penalvch |
tags |
apport-collected wily |
apport-collected latest-bios-1.31 wily |
|
| 2016-02-21 01:49:10 |
penalvch |
description |
I'm in trouble with my notebook Acer Aspire E5-571G and its realtek ethernet controller using the kernel module r8169, particularly at school when I'm connecting with my Ethernet cable to its network. It just basically doesn't see my cable, like it is disconnected, this problem came after I've changed it. And I've find on the net how to fix it using ethtool `ethtool -s enp1s0f1 autoneg off speed 100 duplex full`
Maybe this cable is maximum 100Mbps capable and the driver can't manage how to get it working with a gigabit network, since with other (Gigabit) better cables I don't have this problem. Also I don't have problems in Windows or with other computers using the same cable. (Windows connection speed with this cable is 100mbit) I've tried also with a different computer using the same kernel driver with the same LAN chip and the same problem happened. Since the realtek r8168 works flawlessly but it disconnects randomly I prefer using the one provided by the linux kernel.
Using Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3 Linux kernel.
Ubuntu 15.10 Wily
The network should be working with any cable
Seems like linux does not detect the 100Mbit cable on a 1000Mbit network, don't know if on a 100mbit network it has the same problem.
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luky 1556 F.... pulseaudio
/dev/snd/controlC0: luky 1556 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 15.10
InstallationDate: Installed on 2016-02-12 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Acer Aspire E5-571G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-29-generic.efi.signed root=UUID=211171d7-1b39-4c4b-8078-7ccbdd97ffdc ro quiet acpi_osi= acpi=force acpi_enforce_resources=lax i915.enable_rc6=1 i915.enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor
ProcVersionSignature: Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3
RelatedPackageVersions:
linux-restricted-modules-4.2.0-29-generic N/A
linux-backports-modules-4.2.0-29-generic N/A
linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] File o directory non esistente: '/var/log/udev'
Uname: Linux 4.2.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/03/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HB
dmi.board.vendor: Acer
dmi.board.version: V1.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd08/03/2015:svnAcer:pnAspireE5-571G:pvrV1.31:rvnAcer:rnEA50_HB:rvrV1.31:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-571G
dmi.product.version: V1.31
dmi.sys.vendor: Acer |
At school when I connect with my Ethernet cable to its network it doesn't see my cable, like it is disconnected. This occurs with a different computer using the same kernel driver with the same LAN chip. The realtek r8168 works flawlessly but it disconnects randomly. I don't have problems in Windows (speed is 100Mbps), or with other computers using the same cable.
WORKAROUND: ethtool -s enp1s0f1 autoneg off speed 100 duplex full
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luky 1556 F.... pulseaudio
/dev/snd/controlC0: luky 1556 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 15.10
InstallationDate: Installed on 2016-02-12 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Acer Aspire E5-571G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-29-generic.efi.signed root=UUID=211171d7-1b39-4c4b-8078-7ccbdd97ffdc ro quiet acpi_osi= acpi=force acpi_enforce_resources=lax i915.enable_rc6=1 i915.enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor
ProcVersionSignature: Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3
RelatedPackageVersions:
linux-restricted-modules-4.2.0-29-generic N/A
linux-backports-modules-4.2.0-29-generic N/A
linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] File o directory non esistente: '/var/log/udev'
Uname: Linux 4.2.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/03/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HB
dmi.board.vendor: Acer
dmi.board.version: V1.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd08/03/2015:svnAcer:pnAspireE5-571G:pvrV1.31:rvnAcer:rnEA50_HB:rvrV1.31:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-571G
dmi.product.version: V1.31
dmi.sys.vendor: Acer |
|
| 2016-02-21 01:50:35 |
penalvch |
tags |
apport-collected latest-bios-1.31 wily |
apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.5-rc4 latest-bios-1.31 wily |
|
| 2016-02-21 01:53:50 |
penalvch |
summary |
r8169 kernel module problem |
10ec:8168 r8169 won't connect |
|
| 2016-02-21 01:55:50 |
penalvch |
linux (Ubuntu): status |
Confirmed |
Triaged |
|
| 2016-11-21 03:20:18 |
AceLan Kao |
linux (Ubuntu): assignee |
|
AceLan Kao (acelankao) |
|
| 2016-11-21 03:21:56 |
AceLan Kao |
bug |
|
|
added subscriber Canonical Hardware Enablement Team |
| 2016-11-21 03:22:01 |
AceLan Kao |
tags |
apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.5-rc4 latest-bios-1.31 wily |
apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.5-rc4 kittyhawk latest-bios-1.31 originate-from-1605487 wily |
|
| 2016-12-08 01:27:06 |
AceLan Kao |
linux (Ubuntu): assignee |
AceLan Kao (acelankao) |
|
|
| 2016-12-17 22:30:20 |
penalvch |
description |
At school when I connect with my Ethernet cable to its network it doesn't see my cable, like it is disconnected. This occurs with a different computer using the same kernel driver with the same LAN chip. The realtek r8168 works flawlessly but it disconnects randomly. I don't have problems in Windows (speed is 100Mbps), or with other computers using the same cable.
WORKAROUND: ethtool -s enp1s0f1 autoneg off speed 100 duplex full
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luky 1556 F.... pulseaudio
/dev/snd/controlC0: luky 1556 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 15.10
InstallationDate: Installed on 2016-02-12 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Acer Aspire E5-571G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-29-generic.efi.signed root=UUID=211171d7-1b39-4c4b-8078-7ccbdd97ffdc ro quiet acpi_osi= acpi=force acpi_enforce_resources=lax i915.enable_rc6=1 i915.enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor
ProcVersionSignature: Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3
RelatedPackageVersions:
linux-restricted-modules-4.2.0-29-generic N/A
linux-backports-modules-4.2.0-29-generic N/A
linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] File o directory non esistente: '/var/log/udev'
Uname: Linux 4.2.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/03/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HB
dmi.board.vendor: Acer
dmi.board.version: V1.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd08/03/2015:svnAcer:pnAspireE5-571G:pvrV1.31:rvnAcer:rnEA50_HB:rvrV1.31:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-571G
dmi.product.version: V1.31
dmi.sys.vendor: Acer |
At school when I connect with my Ethernet cable to its network it doesn't see my cable, like it is disconnected. This occurs with a different computer using the same kernel driver with the same LAN chip. The realtek r8168 works flawlessly but it disconnects randomly. I don't have problems in Windows (speed is 100Mbps), or with other computers using the same cable.
WORKAROUND: ethtool -s enp1s0f1 autoneg off speed 100 duplex full
WORKAROUND: Add kernel parameter:
acpi_rev_override
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luky 1556 F.... pulseaudio
/dev/snd/controlC0: luky 1556 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 15.10
InstallationDate: Installed on 2016-02-12 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Acer Aspire E5-571G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-29-generic.efi.signed root=UUID=211171d7-1b39-4c4b-8078-7ccbdd97ffdc ro quiet acpi_osi= acpi=force acpi_enforce_resources=lax i915.enable_rc6=1 i915.enable_fbc=1 i915.lvds_downclock=1 i915.semaphores=1 drm.vblankoffdelay=1 acpi_backlight=vendor
ProcVersionSignature: Ubuntu 4.2.0-29.34-generic 4.2.8-ckt3
RelatedPackageVersions:
linux-restricted-modules-4.2.0-29-generic N/A
linux-backports-modules-4.2.0-29-generic N/A
linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] File o directory non esistente: '/var/log/udev'
Uname: Linux 4.2.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/03/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HB
dmi.board.vendor: Acer
dmi.board.version: V1.31
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd08/03/2015:svnAcer:pnAspireE5-571G:pvrV1.31:rvnAcer:rnEA50_HB:rvrV1.31:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-571G
dmi.product.version: V1.31
dmi.sys.vendor: Acer |
|
| 2016-12-17 23:12:37 |
Luca Osvaldo Mastromatteo |
attachment added |
|
r8169_dbg2_b5.zip https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1547151/+attachment/4792996/+files/r8169_dbg2_b5.zip |
|
| 2016-12-17 23:12:57 |
Luca Osvaldo Mastromatteo |
linux (Ubuntu): status |
Triaged |
In Progress |
|
| 2016-12-18 18:35:13 |
penalvch |
linux (Ubuntu): status |
In Progress |
Triaged |
|
| 2017-11-11 09:24:06 |
Anthony Wong |
hwe-next: status |
New |
Fix Released |
|
