[Asus E403SA] ELAN1000 touchpad freezes after minutes to hours

Bug #1536038 reported by Kulcsár Gergő on 2016-01-20
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

I've got an ASUS E403SA notebook. With kernel 4.3.x and newer, after a while (minutes, sometimes hours) the touchpad completely freezes with this message in syslog:
Jan 5 20:55:27 darkslide-notebook kernel: [ 1531.867948] i2c_designware 808622C1:03: Unknown Synopsys component type: 0x00000000
Jan 5 20:55:27 darkslide-notebook kernel: [ 1531.893399] i2c_designware 808622C1:03: timeout in enabling adapter
Jan 5 20:55:28 darkslide-notebook kernel: [ 1532.892319] i2c_designware 808622C1:03: controller timed out
Jan 5 20:55:28 darkslide-notebook kernel: [ 1532.892334] i2c_designware 808622C1:03: Unknown Synopsys component type: 0x00000000
Jan 5 20:55:28 darkslide-notebook kernel: [ 1532.892343] elan_i2c i2c-ELAN1000:00: failed to read report data: -110

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-23-generic 4.2.0-23.28
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
Uname: Linux 4.2.0-23-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: darkslide 1511 F.... pulseaudio
Date: Wed Jan 20 08:33:06 2016
HibernationDevice: RESUME=UUID=2e8dbaca-618a-4aff-95bf-a134e77a2ea5
InstallationDate: Installed on 2015-12-11 (39 days ago)
InstallationMedia: Xubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: ASUSTeK COMPUTER INC. E403SA
ProcEnviron:
 LANGUAGE=hu
 TERM=xterm
 PATH=(custom, no user)
 LANG=hu_HU.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic.efi.signed root=UUID=9179712a-c5fc-4d70-ad86-517fad86f155 ro intel_idle.max_cstate=1
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-23-generic N/A
 linux-backports-modules-4.2.0-23-generic N/A
 linux-firmware 1.149.3
SourcePackage: linux
UdevLog: Error: [Errno 2] Nincs ilyen fájl vagy könyvtár: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/13/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E403SA.212
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: E403SA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE403SA.212:bd08/13/2015:svnASUSTeKCOMPUTERINC.:pnE403SA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE403SA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: E403SA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Kulcsár Gergő (kulcsar-gergo) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed

With mainline kernel 4.4.0-040400-generic the xinput --list shows:

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Elan Touchpad id=11 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Sleep Button id=8 [slave keyboard (3)]
    ↳ USB2.0 VGA UVC WebCam id=10 [slave keyboard (3)]
    ↳ Asus WMI hotkeys id=12 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]

Another dmesg output attached with mainline kernel 4.4.0-040400-generic. Please let me know if I need to post more information about the problem. Thank you so much for your time and work!

tags: added: bios-outdated-213
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Kulcsár Gergő (kulcsar-gergo) wrote :

Thanks for the information. The bug is unfortunately still reproductible with BIOS version 213 so BIOS upgrade is not an improvement. After the login to the desktop (maybe one minute after) the touchpad crashed with the same messages.

The needed output about BIOS:

E403SA.213
09/09/2015

Bug changed to 'Confirmed'.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Kulcsár Gergő, to clarify, you are referring to when you are using the latest mainline kernel?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Kulcsár Gergő (kulcsar-gergo) wrote :

Yes, the latest touchpad freeze (mentioned in comment #5) occured with mainline kernel 4.4.0-040400-generic and BIOS version E403SA.213 (latest). Do I need to test the upgraded BIOS with kernel 4.2.0-23-generic from default repository?

Kulcsár Gergő, to advise, you wouldn't need to test a Ubuntu 4.2.x kernel here.

However, what would be more helpful is if the scope of this report is modified to how in Xenial where the 4.3.x fixes land, after a while the touchpad freezes.

Hence, could you please confirm this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags: added: latest-bios-213
removed: bios-outdated-213
Changed in linux (Ubuntu):
importance: Low → Medium
Kulcsár Gergő (kulcsar-gergo) wrote :

Just tested the daily live iso and the touchpad freeze is occured after ~20 minutes of the login. The kernel was 4.3.0-5-generic and the dmesg output attached. The messages in syslog are not changed:

Jan 20 11:37:02 ubuntu kernel: [ 1440.537435] i2c_designware 808622C1:03: Unknown Synopsys component type: 0x00000000
Jan 20 11:37:03 ubuntu kernel: [ 1440.562665] i2c_designware 808622C1:03: timeout in enabling adapter
Jan 20 11:37:04 ubuntu kernel: [ 1441.561301] i2c_designware 808622C1:03: controller timed out
Jan 20 11:37:04 ubuntu kernel: [ 1441.561315] i2c_designware 808622C1:03: Unknown Synopsys component type: 0x00000000
Jan 20 11:37:04 ubuntu kernel: [ 1441.561327] elan_i2c i2c-ELAN1000:00: failed to read report data: -110

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
description: updated
tags: added: xenial
removed: wily
summary: - ELAN1000 touchpad not recognised correctly, with upstream kernel it
- recognised, but freezes randomly
+ [Asus E403SA] ELAN1000 touchpad freezes after minutes to hours
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4

Kulcsár Gergő, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Benjamin Tissoires, Jiri Kosina, Jonathan Cameron, and Srinivas Pandruvada CC linux-input)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Medium → High
status: Confirmed → Triaged

Thank you! I've got a question about the kernel: the latest mainline kernel means this:

http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/current/

or this:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-wily/ ?

Sorry for my further misunderstandings. I read the instructions what you mentioned and it seems I need to write an e-mail from my personal mailbox in non-html format where I should fill the needed informations. If I'm true until this point, where should I search the real mail adresses (TO Benjamin Tissoires, Jiri Kosina, Jonathan Cameron, and Srinivas Pandruvada CC linux-input)?

Kernel 4.5 rc1 is my hero, touchpad recognision works without freezing. Problem solved!

tags: added: kernel-bug-exists-upstream-4.5-rc1 kernel-fixed-upstream
removed: kernel-bug-exists-upstream
tags: added: cherry-pick
removed: kernel-bug-exists-upstream-4.4
tags: added: reverse-bisect-done
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers