Activity log for bug #1532267

Date Who What changed Old value New value Message
2016-01-08 16:58:37 Leonardo Marques Rodrigues bug added bug
2016-01-10 05:54:22 penalvch affects linux-lts-wily (Ubuntu) linux (Ubuntu)
2016-01-10 05:54:22 penalvch linux (Ubuntu): importance Undecided Low
2016-01-10 05:54:22 penalvch linux (Ubuntu): status New Incomplete
2016-01-10 14:46:54 Leonardo Marques Rodrigues tags amd64 apport-bug trusty amd64 apport-bug apport-collected trusty
2016-01-10 14:46:55 Leonardo Marques Rodrigues description Description: Ubuntu 14.04.3 LTS Release: 14.04 I have installed ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi working perfectly. This problem was occurred also with kernel 3.19. The result of lspci -nnk | grep -iA2 net; 02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15) Subsystem: Acer Incorporated [ALI] Device [1025:098a] Kernel driver in use: r8169 03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01) Subsystem: Lite-On Communications Inc Device [11ad:0803] Kernel driver in use: ath9k The result of lsusb; Bus 003 Device 002: ID 8087:8001 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. Bus 001 Device 005: ID 046d:c534 Logitech, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Expected Result: Bluetooth working Actual Result: No Bluetooth adapters found. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 Uname: Linux 4.2.0-23-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Fri Jan 8 14:41:21 2016 InstallationDate: Installed on 2015-12-25 (13 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-wily UpgradeStatus: No upgrade log present (probably fresh install) Description: Ubuntu 14.04.3 LTS Release: 14.04 I have installed ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi working perfectly. This problem was occurred also with kernel 3.19. The result of lspci -nnk | grep -iA2 net; 02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15) Subsystem: Acer Incorporated [ALI] Device [1025:098a] Kernel driver in use: r8169 03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01) Subsystem: Lite-On Communications Inc Device [11ad:0803] Kernel driver in use: ath9k The result of lsusb; Bus 003 Device 002: ID 8087:8001 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. Bus 001 Device 005: ID 046d:c534 Logitech, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Expected Result: Bluetooth working Actual Result: No Bluetooth adapters found. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 Uname: Linux 4.2.0-23-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Fri Jan 8 14:41:21 2016 InstallationDate: Installed on 2015-12-25 (13 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-wily UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: lmrodrigues 2174 F.... pulseaudio /dev/snd/controlC1: lmrodrigues 2174 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894 InstallationDate: Installed on 2015-12-25 (15 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) MachineType: Acer Aspire E5-573G NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 RelatedPackageVersions: linux-restricted-modules-4.2.0-23-generic N/A linux-backports-modules-4.2.0-23-generic N/A linux-firmware 1.144+ar3012 Tags: trusty Uname: Linux 4.2.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/25/2015 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.31 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: ZORO_BH dmi.board.vendor: Acer dmi.board.version: Type2 - A01 Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire E5-573G dmi.product.version: V3.72 dmi.sys.vendor: Acer
2016-01-10 14:46:56 Leonardo Marques Rodrigues attachment added AlsaInfo.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547438/+files/AlsaInfo.txt
2016-01-10 14:46:58 Leonardo Marques Rodrigues attachment added BootDmesg.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547439/+files/BootDmesg.txt
2016-01-10 14:47:00 Leonardo Marques Rodrigues attachment added CRDA.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547440/+files/CRDA.txt
2016-01-10 14:47:01 Leonardo Marques Rodrigues attachment added CurrentDmesg.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547441/+files/CurrentDmesg.txt
2016-01-10 14:47:03 Leonardo Marques Rodrigues attachment added IwConfig.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547442/+files/IwConfig.txt
2016-01-10 14:47:06 Leonardo Marques Rodrigues attachment added Lspci.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547443/+files/Lspci.txt
2016-01-10 14:47:08 Leonardo Marques Rodrigues attachment added Lsusb.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547444/+files/Lsusb.txt
2016-01-10 14:47:11 Leonardo Marques Rodrigues attachment added ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547445/+files/ProcCpuinfo.txt
2016-01-10 14:47:13 Leonardo Marques Rodrigues attachment added ProcEnviron.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547446/+files/ProcEnviron.txt
2016-01-10 14:47:14 Leonardo Marques Rodrigues attachment added ProcInterrupts.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547447/+files/ProcInterrupts.txt
2016-01-10 14:47:16 Leonardo Marques Rodrigues attachment added ProcModules.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547448/+files/ProcModules.txt
2016-01-10 14:47:18 Leonardo Marques Rodrigues attachment added PulseList.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547449/+files/PulseList.txt
2016-01-10 14:47:19 Leonardo Marques Rodrigues attachment added RfKill.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547450/+files/RfKill.txt
2016-01-10 14:47:22 Leonardo Marques Rodrigues attachment added UdevDb.txt https://bugs.launchpad.net/bugs/1532267/+attachment/4547451/+files/UdevDb.txt
2016-01-10 15:34:22 penalvch tags amd64 apport-bug apport-collected trusty amd64 apport-bug apport-collected bios-outdated-1.35 trusty
2016-01-10 18:59:58 Leonardo Marques Rodrigues linux (Ubuntu): status Incomplete Confirmed
2016-01-10 19:54:01 penalvch tags amd64 apport-bug apport-collected bios-outdated-1.35 trusty amd64 apport-bug apport-collected latest-bios-1.35 trusty
2016-01-10 19:54:38 penalvch linux (Ubuntu): importance Low Medium
2016-01-10 19:54:38 penalvch linux (Ubuntu): status Confirmed Incomplete
2016-01-11 18:26:52 Leonardo Marques Rodrigues tags amd64 apport-bug apport-collected latest-bios-1.35 trusty amd64 apport-bug apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 kernel-bug-exists-upstream-4.4-rc8 latest-bios-1.35 trusty
2016-01-11 18:27:19 Leonardo Marques Rodrigues linux (Ubuntu): status Incomplete Confirmed
2016-01-11 18:41:59 penalvch tags amd64 apport-bug apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 kernel-bug-exists-upstream-4.4-rc8 latest-bios-1.35 trusty amd64 apport-bug apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 latest-bios-1.35 trusty
2016-01-11 18:42:18 penalvch summary Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036] not recognized -UBUNTU 14.04 Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036] not recognized
2016-01-11 18:42:20 penalvch attachment removed ProcEnviron.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267/+attachment/4546351/+files/ProcEnviron.txt
2016-01-11 18:42:21 penalvch attachment removed Dependencies.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267/+attachment/4546350/+files/Dependencies.txt
2016-01-11 19:03:29 penalvch description Description: Ubuntu 14.04.3 LTS Release: 14.04 I have installed ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi working perfectly. This problem was occurred also with kernel 3.19. The result of lspci -nnk | grep -iA2 net; 02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15) Subsystem: Acer Incorporated [ALI] Device [1025:098a] Kernel driver in use: r8169 03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01) Subsystem: Lite-On Communications Inc Device [11ad:0803] Kernel driver in use: ath9k The result of lsusb; Bus 003 Device 002: ID 8087:8001 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. Bus 001 Device 005: ID 046d:c534 Logitech, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Expected Result: Bluetooth working Actual Result: No Bluetooth adapters found. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 Uname: Linux 4.2.0-23-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Fri Jan 8 14:41:21 2016 InstallationDate: Installed on 2015-12-25 (13 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-wily UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: lmrodrigues 2174 F.... pulseaudio /dev/snd/controlC1: lmrodrigues 2174 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894 InstallationDate: Installed on 2015-12-25 (15 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) MachineType: Acer Aspire E5-573G NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 RelatedPackageVersions: linux-restricted-modules-4.2.0-23-generic N/A linux-backports-modules-4.2.0-23-generic N/A linux-firmware 1.144+ar3012 Tags: trusty Uname: Linux 4.2.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/25/2015 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.31 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: ZORO_BH dmi.board.vendor: Acer dmi.board.version: Type2 - A01 Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire E5-573G dmi.product.version: V3.72 dmi.sys.vendor: Acer I have installed Ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi is working perfectly. This problem occurred from kernel 3.19 - 4.4-rc8. 03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)  Subsystem: Lite-On Communications Inc Device [11ad:0803]  Kernel driver in use: ath9k The result of lsusb; Bus 003 Device 002: ID 8087:8001 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. Bus 001 Device 005: ID 046d:c534 Logitech, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 Uname: Linux 4.2.0-23-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Fri Jan 8 14:41:21 2016 InstallationDate: Installed on 2015-12-25 (13 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-wily UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: lmrodrigues 2174 F.... pulseaudio  /dev/snd/controlC1: lmrodrigues 2174 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894 InstallationDate: Installed on 2015-12-25 (15 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) MachineType: Acer Aspire E5-573G NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 RelatedPackageVersions:  linux-restricted-modules-4.2.0-23-generic N/A  linux-backports-modules-4.2.0-23-generic N/A  linux-firmware 1.144+ar3012 Tags: trusty Uname: Linux 4.2.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/25/2015 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.31 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: ZORO_BH dmi.board.vendor: Acer dmi.board.version: Type2 - A01 Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire E5-573G dmi.product.version: V3.72 dmi.sys.vendor: Acer
2016-01-11 19:11:30 penalvch linux (Ubuntu): status Confirmed Incomplete
2016-01-13 00:02:42 penalvch linux (Ubuntu): status Incomplete Triaged
2016-01-13 00:03:51 penalvch bug added subscriber Pilot6
2016-01-14 11:37:15 penalvch summary Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036] not recognized 168c:0036 [Aspire E5-573G] Bluetooth not recognized
2016-01-14 11:38:51 penalvch bug added subscriber Igor Ayres
2016-01-14 16:07:02 Pilot6 removed subscriber Pilot6
2016-01-15 17:03:13 penalvch tags amd64 apport-bug apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 latest-bios-1.35 trusty amd64 apport-bug apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 latest-bios-1.35 precise trusty
2017-03-16 15:13:27 penalvch removed subscriber Christopher M. Penalver
2018-04-27 04:49:20 Daniel van Vugt summary 168c:0036 [Aspire E5-573G] Bluetooth not recognized Atheros QCA9565 Bluetooth not recognized
2018-04-27 04:52:27 Daniel van Vugt bug added subscriber Daniel van Vugt
2018-04-27 04:53:56 Daniel van Vugt tags amd64 apport-bug apport-collected kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 latest-bios-1.35 precise trusty amd64 apport-bug apport-collected bionic kernel-bug-exists-upstream kernel-bug-exists-upstream-4.4 latest-bios-1.35 precise trusty xenial
2018-04-30 03:18:48 Daniel van Vugt marked as duplicate 1475639