Atheros QCA9565 Bluetooth not recognized

[Leonardo Marques Rodrigues]

I have installed Ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi is working perfectly. This problem occurred from kernel 3.19 - 4.4-rc8.

03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
 Subsystem: Lite-On Communications Inc Device [11ad:0803]
 Kernel driver in use: ath9k

The result of lsusb;
Bus 003 Device 002: ID 8087:8001 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 001 Device 005: ID 046d:c534 Logitech, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1
ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
Uname: Linux 4.2.0-23-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Jan 8 14:41:21 2016
InstallationDate: Installed on 2015-12-25 (13 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
SourcePackage: linux-lts-wily
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lmrodrigues 2174 F.... pulseaudio
 /dev/snd/controlC1: lmrodrigues 2174 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894
InstallationDate: Installed on 2015-12-25 (15 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Acer Aspire E5-573G
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-23-generic N/A
 linux-backports-modules-4.2.0-23-generic N/A
 linux-firmware 1.144+ar3012
Tags: trusty
Uname: Linux 4.2.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/25/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.31
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ZORO_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-573G
dmi.product.version: V3.72
dmi.sys.vendor: Acer

[penalvch (penalvch)]

Leonardo Marques Rodrigues, thank you for taking the time to report this and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1532267

[Leonardo Marques Rodrigues (lmrodrigues)]

apport information

[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

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[Leonardo Marques Rodrigues (lmrodrigues)]

Christopher,

I updated the BIOS to version 1.35, and this not fixed the problem.

The command "sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date" resulted on this output:
V1.35
11/30/2015

Thank you for attention.

[penalvch (penalvch)]

Leonardo Marques Rodrigues, at your earliest convenience, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Leonardo Marques Rodrigues (lmrodrigues)]

Christopher,

I have tested the Mainline 4.4-rc8-wily (http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-rc8-wily/) and the 4.4-wily (http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-wily/), but without success in both tests.
Bluetooth still not recognized.

Thank you for attention.

[penalvch (penalvch)]

Leonardo Marques Rodrigues, to check the functionality, could you please execute the following via a terminal and advise to the results:
sudo modprobe -v ath9k btcoex_enable=1

[Leonardo Marques Rodrigues (lmrodrigues)]

Christopher,

I executed the command: sudo modprobe -v ath9k btcoex_enable=1 and this don't returned any output.

Thank you for attention.

[penalvch (penalvch)]

Leonardo Marques Rodrigues, could you please post the results of the following terminal command:
apt-cache policy linux-firmware

[Leonardo Marques Rodrigues (lmrodrigues)]

Christopher,

The command apt-cache policy linux-firmware, returned this output:

linux-firmware:
  Installed: 1.127.19
  Candidate: 1.127.19
  Version table:
 *** 1.127.19 0
        500 http://br.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1.127.18 0
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
     1.127 0
        500 http://br.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

Thank you for attention.

[penalvch (penalvch)]

Leonardo Marques Rodrigues, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Marcel Holtmann, Gustavo Padovan, and Johan Hedberg CC linux-bluetooth)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your understanding.

[Jeremy (wa113y3s)]

Leonardo, is it possible to remove a cover from the computer to see the model number on the wifi card and post it along with any other info, front and back? Pictures is nothing else is possible

[Igor Ayres (igor-5)]

Hi I'm with the same problem

Acer Aspire E5-573G
Kernel Version: 3.13.0-74-generic
S.O: Ubuntu 12.04.5 LTS

[Leonardo Marques Rodrigues (lmrodrigues)]

Jeremy,

I'm sorry, but the notebook is in warranty period, so I can't remove the cover. Is there any other way to find out the model number?

Thank you for your attention

[Jeremy (wa113y3s)]

Did the bluetooth work in a previous version of Ubuntu?

[Leonardo Marques Rodrigues (lmrodrigues)]

Jeremy,

I have not tested previous versions of Ubuntu, I will test and inform you.

Thank you for your attention.

[Igor Ayres (igor-5)]

I'm using Ubuntu 12.04 and isn't working...

[penalvch (penalvch)]

Igor Ayres, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Leonardo Marques Rodrigues (lmrodrigues)]

Chistopher,

I'm sorry for the delay, I sent an email reporting the problem to the linux-bluetooth list.

Here is the link to the file: http://www.spinics.net/lists/linux-bluetooth/msg65972.html

Thank you for your attention.

[Leonardo Marques Rodrigues (lmrodrigues)]

Jeremy,

I have tested Ubuntu 12.04 on my notebook, and the problem also occurred.

Thank you for your attention.

[Jeremy (wa113y3s)]

Have you used any operating system with this computer that bluetooth has worked as it could be that the wifi doesn't have bluetooth built into the chip or the BIOS is somehow blocking it

[Helcio Macedo (spawnhel)]

I have the same problem here.. with the same adapter in a DELL 5557 (Inspiron 15 - 5000 Series)

Some time it will works fine.. some times will not!

[André Kugland (kugland)]

I had a similar problem, I solved it by blacklisting acer-wmi and updating the kernel to hwe.

https://askubuntu.com/questions/791785/qualcomm-atheros-bluetooth-4-0-not-working-on-ubuntu-16-04/964350#964350

[Kai-Heng Feng (kaihengfeng)]

Andre,

Please file a new bug for your issue. Bluetooth should work out of the box these days.

[Daniel van Vugt (vanvugt)]

See also bug 1475639

[Daniel van Vugt (vanvugt)]

Confirmed by duplicate bug reports.