[Toshiba Satellite P55W-B5112] Touchscreen not working

[George Jones]

My touchscreen is not working.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-14-generic 4.2.0-14.16
ProcVersionSignature: Ubuntu 4.2.0-14.16-generic 4.2.2
Uname: Linux 4.2.0-14-generic x86_64
ApportVersion: 2.19.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: me 1868 F.... pulseaudio
 /dev/snd/controlC1: me 1868 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Oct 8 21:23:25 2015
HibernationDevice: RESUME=UUID=2a63e394-ec38-4e10-9a47-763e2a609194
InstallationDate: Installed on 2015-04-28 (163 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: TOSHIBA Satellite Radius P55W-B
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-14-generic.efi.signed root=UUID=c2f57156-e96e-4c1e-b3ff-437966c79f39 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-14-generic N/A
 linux-backports-modules-4.2.0-14-generic N/A
 linux-firmware 1.149
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: Upgraded to wily on 2015-09-29 (9 days ago)
dmi.bios.date: 12/03/2014
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.00
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Type2 - Board Vendor Name1
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis ManuFacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.00:bd12/03/2014:svnTOSHIBA:pnSatelliteRadiusP55W-B:pvrPSVP3U-003003:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManuFacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: Satellite Radius P55W-B
dmi.product.version: PSVP3U-003003
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

George Jones, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[George Jones (bads3ctor1)]

Installed and booted latest kernel:

uname -r
4.3.0-040300rc4-generic

Verified bug exists in this kernel version. Same kernel log output as before:

Oct 9 17:59:54 MyPC kernel: [ 1029.149338] usb 1-4: new full-speed USB device number 39 using xhci_hcd
Oct 9 17:59:54 MyPC kernel: [ 1029.279630] usb 1-4: New USB device found, idVendor=04f3, idProduct=0381
Oct 9 17:59:54 MyPC kernel: [ 1029.279633] usb 1-4: New USB device strings: Mfr=4, Product=14, SerialNumber=0
Oct 9 17:59:54 MyPC kernel: [ 1029.279635] usb 1-4: Product: Touchscreen
Oct 9 17:59:54 MyPC kernel: [ 1029.279636] usb 1-4: Manufacturer: ELAN
Oct 9 17:59:54 MyPC kernel: [ 1029.279833] usb 1-4: ep 0x2 - rounding interval to 64 microframes, ep desc says 80 microframes
Oct 9 17:59:54 MyPC kernel: [ 1029.288688] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/0003:04F3:0381.08A7/input/input4428
Oct 9 17:59:54 MyPC kernel: [ 1029.288929] hid-multitouch 0003:04F3:0381.08A7: input,hiddev0,hidraw3: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-4/input0
Oct 9 17:59:54 MyPC kernel: [ 1029.300205] usb 1-4: USB disconnect, device number 39
Oct 9 17:59:54 MyPC kernel: [ 1029.609709] usb 1-4: new full-speed USB device number 40 using xhci_hcd
Oct 9 17:59:54 MyPC kernel: [ 1029.740035] usb 1-4: New USB device found, idVendor=04f3, idProduct=0381
Oct 9 17:59:54 MyPC kernel: [ 1029.740039] usb 1-4: New USB device strings: Mfr=4, Product=14, SerialNumber=0
Oct 9 17:59:54 MyPC kernel: [ 1029.740040] usb 1-4: Product: Touchscreen
Oct 9 17:59:54 MyPC kernel: [ 1029.740041] usb 1-4: Manufacturer: ELAN
Oct 9 17:59:54 MyPC kernel: [ 1029.740242] usb 1-4: ep 0x2 - rounding interval to 64 microframes, ep desc says 80 microframes
Oct 9 17:59:54 MyPC kernel: [ 1029.749006] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/0003:04F3:0381.08A8/input/input4430
Oct 9 17:59:55 MyPC kernel: [ 1029.802234] hid-multitouch 0003:04F3:0381.08A8: input,hiddev0,hidraw3: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-4/input0
Oct 9 17:59:55 MyPC kernel: [ 1029.802311] usb 1-4: USB disconnect, device number 40
Oct 9 17:59:55 MyPC kernel: [ 1030.070078] usb 1-4: new full-speed USB device number 41 using xhci_hcd
Oct 9 17:59:55 MyPC kernel: [ 1030.200545] usb 1-4: New USB device found, idVendor=04f3, idProduct=0381
Oct 9 17:59:55 MyPC kernel: [ 1030.200550] usb 1-4: New USB device strings: Mfr=4, Product=14, SerialNumber=0
Oct 9 17:59:55 MyPC kernel: [ 1030.200553] usb 1-4: Product: Touchscreen
Oct 9 17:59:55 MyPC kernel: [ 1030.200555] usb 1-4: Manufacturer: ELAN
Oct 9 17:59:55 MyPC kernel: [ 1030.200734] usb 1-4: ep 0x2 - rounding interval to 64 microframes, ep desc says 80 microframes
Oct 9 17:59:55 MyPC kernel: [ 1030.209187] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/0003:04F3:0381.08A9/input/input4432
Oct 9 17:59:55 MyPC kernel: [ 1030.209386] hid-multitouch 0003:04F3:0381.08A9: input,hiddev0,hidraw3: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-4/input0
Oct 9 17:59:55 MyPC kernel: [ 1030.221250] usb 1-4: USB disconnect, device number 41

[penalvch (penalvch)]

George Jones, did this problem not occur for your personally (not someone else) in a release prior to Wily?

[George Jones (bads3ctor1)]

I can still boot into the kernel from Ubuntu 15.04:

uname -r
3.19.0-28-generic

The touchscreen works in this kernel. To be clear, I'm booting into Ubuntu 15.10 using the above kernel entry in grub 2 menu. I did it as a test not thinking it would boot but it does and the touchscreen works properly. That same kernel is the version I was running before I upgraded from 15.04 to 15.10.

[penalvch (penalvch)]

George Jones, the next step is to fully commit bisect from kernel 3.19 to 4.2 in order to identify the last good kernel commit, followed immediately by the first bad one. This will allow for a more expedited analysis of the root cause of your issue. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[George Jones (bads3ctor1)]

Touchscreen: ID 04f3:0381 Elan Microelectronics Corp.

Kernels booted in Ubuntu 15.10 using kernel bisect debug method.
By kernel version number:
Touchscreen on 4.1.10-unstable works: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1.10-unstable/
Touchscreen on 4.2-rc1-unstable is broken: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2-rc1-unstable/

Finding the commit that caused the problem might be difficult using "git bisect" on kernel source code because the SSD in my laptop is too small. I could use a large external drive to do this. Need to make sure if there are any more debug steps to make this job faster or easier.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]