Touchpad not detected "Hp 15-n004Tx" after graphic stack update

[vignesh kannan]

Hp 15-n004Tx came with 12.04 LTS by default. After few months, Ubuntu upgrade asked for "The graphic stack is no longer supported by ubuntu and hence needs to be upgraded". I did so and Touchpad stopped working.

As a side note, issues with my wifi is resolved and It is working seamless now.

Description: Ubuntu 12.04.5 LTS
Release: 12.04
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-57-generic.
ApportVersion: 2.0.1-0ubuntu17.9
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 1: PCH [HDA Intel PCH], device 0: ALC3227 Analog [ALC3227 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jill 4041 F.... pulseaudio
 /dev/snd/controlC0: jill 4041 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'HDMI'/'HDA Intel HDMI at 0xc2710000 irq 63'
   Mixer name : 'Intel Haswell HDMI'
   Components : 'HDA:80862807,80860101,00100000'
   Controls : 21
   Simple ctrls : 3
Card1.Amixer.info:
 Card hw:1 'PCH'/'HDA Intel PCH at 0xc2714000 irq 62'
   Mixer name : 'Realtek ALC3227'
   Components : 'HDA:10ec0282,103c2164,00100003'
   Controls : 21
   Simple ctrls : 10
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-stella-puli-precise-amd64-20130610-1
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=2558f45f-71bd-4844-b7d0-7a81957ac363
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130610-05:33
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
MarkForUpload: True
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-57-generic root=UUID=927092da-443c-4c30-ad92-9d75eb881936 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-57.95~precise1-generic 3.13.11-ckt21
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-57-generic N/A
 linux-backports-modules-3.13.0-57-generic N/A
 linux-firmware 1.79.18
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: precise running-unity
Uname: Linux 3.13.0-57-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/03/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.04
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2164
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.0F
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.04:bd07/03/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr089C100000004100000600000:rvnHewlett-Packard:rn2164:rvr29.0F:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 089C100000004100000600000
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1473195

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

apport information

[vignesh kannan (k-vigneshkannan)]

I got Package does not exist when I run the command as mentioned. Below is the error log which was displayed in the terminal window as soon as I ran the command.

========================

The authorization page:
 (https://launchpad.net/+authorize-token?oauth_token=xsLt33nQXQzTthq9jtWC&allow_permission=DESKTOP_INTEGRATION)
should be opening in your browser. Use your browser to authorize
this program to access Launchpad on your behalf.
Press any key to continue or wait (5) seconds...

Waiting to hear from Launchpad about your decision...
[5952:5952:0710/123440:ERROR:sandbox_linux.cc(340)] InitializeSandbox() called with multiple threads in process gpu-process
[5749:5749:0710/123442:ERROR:url_pattern_set.cc(240)] Invalid url pattern: chrome://print/*
[5749:6238:0710/123454:ERROR:get_updates_processor.cc(243)] PostClientToServerMessage() failed during GetUpdates
[5749:5949:0710/123456:ERROR:channel.cc(300)] RawChannel read error (connection broken)
Fontconfig error: Cannot load default config file

No packages found matching linux.
ERROR: hook /usr/share/apport/general-hooks/cloud_archive.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/apport/report.py", line 729, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/general-hooks/cloud_archive.py", line 18, in add_info
    if '~cloud' in packaging.get_version(package) and \
  File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 95, in get_version
    raise ValueError('package does not exist')
ValueError: package does not exist
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 518, in <module>
    app.run_argv()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 556, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 480, in run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py", line 408, in update
    filename=part.get_filename(), is_patch=False)
  File "/usr/lib/python2.7/dist-packages/lazr/restfulclient/resource.py", line 580, in __call__
    extra_headers=extra_headers)
  File "/usr/lib/python2.7/dist-packages/lazr/restfulclient/_browser.py", line 376, in _request
    raise error
lazr.restfulclient.errors.BadRequest: HTTP Error 400: Bad Request
Response headers:
---
-content-encoding: gzip
connection: close
content-length: 65
content-type: text/plain
date: Fri, 10 Jul 2015 19:36:30 GMT
server: zope.server.http (HTTP)
status: 400
strict-transport-security: max-age=15552000
vary: Accept,Accept-Encoding
x-content-type-options: nosniff
x-content-type-warning: guessed from content
x-frame-options: SAMEORIGIN
x-lazr-notifications: []
x-powered-by: Zope (www.zope.org), Python (www.python.org)
x-xss-protection: 1; mode=block
---
Response body:
---
Expected a single operation: [u'addAttachment', u'addAttachment']
---

[penalvch (penalvch)]

vignesh kannan, as per http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-n000-Notebook-PC-series/5401225/model/5422975 an update to your computer's buggy and outdated BIOS is available (F.67). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]