Activity log for bug #1413659

Date Who What changed Old value New value Message
2015-01-22 16:52:08 Johan bug added bug
2015-01-22 16:52:08 Johan attachment added dmesg, cat /proc/bus/input/devices and /var/log/Xorg.0.log https://bugs.launchpad.net/bugs/1413659/+attachment/4303653/+files/Attatchment.tar.gz
2015-01-22 17:00:15 Brad Figg linux (Ubuntu): status New Confirmed
2015-01-22 18:10:15 Johan description On my new Acer Aspire E 13 ES1-311C03V i installed a dual boot with Ubuntu 14.04 The touchpad (labeled as PRECISION TOUCHPAD on the sticker on the computer) works fine on windows 8, but not in ubuntu (from the beginning). In windows everything works, but in Ubuntu it does not respond at all. An external mouse does work fine, it is only the touchpad that does not work. https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo instructs to attatch ~/dmesg, ~/devices, and /var/log/Xorg.0.lo but launchpad only allows one attatchement so i will combine them in an archive. Any help/soludion/fix will be much appreciated, as i have been using ubuntu for years now on previous computers, and i would really regret it having to change back to windows because the touchpad is not working on my new laptop. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-32-generic 3.13.0-32.57 [modified: boot/vmlinuz-3.13.0-32-generic] ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4 Uname: Linux 3.13.0-32-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: johan 2116 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jan 22 17:31:50 2015 HibernationDevice: RESUME=UUID=939b04ba-3c69-4f3e-93b2-ae1c7faf4b76 InstallationDate: Installed on 2015-01-22 (0 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd Bus 001 Device 003: ID 04ca:300b Lite-On Technology Corp. Bus 001 Device 009: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire ES1-311 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=dc1d32d6-a877-45d9-9359-492a5cb94fc9 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-3.13.0-32-generic N/A linux-backports-modules-3.13.0-32-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/24/2014 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.10 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Aspire ES1-311 dmi.board.vendor: Acer dmi.board.version: V1.10 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.10 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.10:rvnAcer:rnAspireES1-311:rvrV1.10:cvnAcer:ct10:cvrV1.10: dmi.product.name: Aspire ES1-311 dmi.product.version: V1.10 dmi.sys.vendor: Acer On my new Acer Aspire E 13 ES1-311C03V i installed a dual boot with Ubuntu 14.04 The touchpad (labeled as PRECISION TOUCHPAD on the sticker on the computer) works fine on windows 8, but not in ubuntu (from the beginning). In windows everything works, but in Ubuntu it does not respond at all. An external mouse does work fine, it is only the touchpad that does not work. https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo instructs to attatch ~/dmesg, ~/devices, and /var/log/Xorg.0.lo but launchpad only allows one attatchement so i will combine them in an archive. Any help/soludion/fix will be much appreciated, as i have been using ubuntu for years now on previous computers, and i would really regret it having to change back to windows because the touchpad is not working on my new laptop. EDIT: after searching even more on the internet i found a work around for similar types of laptops: echo "blacklist i2c_hid" | sudo tee -a /etc/modprobe.d/blacklist.conf Afterwards i rebooted but the touchpad still did not work, but when i shut down my computer later and restarted is a second time the touchpad started working! So i guess that is because of this work around. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-32-generic 3.13.0-32.57 [modified: boot/vmlinuz-3.13.0-32-generic] ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4 Uname: Linux 3.13.0-32-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: johan 2116 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jan 22 17:31:50 2015 HibernationDevice: RESUME=UUID=939b04ba-3c69-4f3e-93b2-ae1c7faf4b76 InstallationDate: Installed on 2015-01-22 (0 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) Lsusb:  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub  Bus 001 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd  Bus 001 Device 003: ID 04ca:300b Lite-On Technology Corp.  Bus 001 Device 009: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire ES1-311 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=dc1d32d6-a877-45d9-9359-492a5cb94fc9 ro quiet splash vt.handoff=7 RelatedPackageVersions:  linux-restricted-modules-3.13.0-32-generic N/A  linux-backports-modules-3.13.0-32-generic N/A  linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/24/2014 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.10 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Aspire ES1-311 dmi.board.vendor: Acer dmi.board.version: V1.10 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.10 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.10:rvnAcer:rnAspireES1-311:rvrV1.10:cvnAcer:ct10:cvrV1.10: dmi.product.name: Aspire ES1-311 dmi.product.version: V1.10 dmi.sys.vendor: Acer
2015-01-22 19:52:25 Joseph Salisbury linux (Ubuntu): importance Undecided Medium
2015-01-22 19:52:51 Joseph Salisbury linux (Ubuntu): status Confirmed Incomplete
2015-01-24 13:59:27 Michel-Ekimia bug added subscriber Ekimia
2015-01-28 06:59:28 penalvch tags amd64 apport-bug trusty amd64 apport-bug latest-bios-1.10 trusty
2015-03-30 04:17:23 Launchpad Janitor linux (Ubuntu): status Incomplete Expired