Bug #1378930 “Kernel Crash” : Bugs : linux package : Ubuntu

Revision history for this message

tsoe00 (tsoe00) wrote on 2014-10-08:

#1

Screen dump of error message Edit (3.0 MiB, image/jpeg)
AlsaInfo.txt Edit (46.1 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (60.8 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (22.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (106 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (131.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (283.6 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (100.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-10-08: Status changed to Confirmed

#2

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-10-08:

#3

Did this issue start happening after an update/upgrade? Was there a kernel version where you were not having this particular problem? This will help determine if the problem you are seeing is the result of a regression, and when this regression was introduced. If this is a regression, we can perform a kernel bisect to identify the commit that introduced the problem.

Changed in linux (Ubuntu):
importance:	Undecided → High

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-10-08:

#4

Also, there is a new version of the kernel in the -proposed repository.

Would it be possible for you to test this latest kernel and post back if it resolves this bug?
See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed.

Thank you in advance!

tags:

added: kernel-da-key

Revision history for this message

tsoe00 (tsoe00) wrote on 2014-10-08: RE: [Bug 1378930] Re: Kernel Crash

#5

Download full text (4.3 KiB)

Hi Joseph,
I have been running previous version of Ubuntu were I have never experienced any problems on with the Kernels. However that was on an NVIDIA ION mother board with an ATOM processor (about 6 years old).
I have now bought a new ASROCK Q1900-ITX motherboard with an integrated Bay Trail ATOM processor. And it is the first time I install the Ubuntu 14.04 64 bit release on it so I have not tried out any previous Ubuntu releases on this hardware.
Best RegardsTommy
> Date: Wed, 8 Oct 2014 17:56:03 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1378930] Re: Kernel Crash
>
> Did this issue start happening after an update/upgrade? Was there a
> kernel version where you were not having this particular problem? This
> will help determine if the problem you are seeing is the result of a
> regression, and when this regression was introduced. If this is a
> regression, we can perform a kernel bisect to identify the commit that
> introduced the problem.
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => High
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1378930
>
> Title:
> Kernel Crash
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> When i run my Ubuntu server over night I often wake up the next
> morning to the error message:
>
> "unable to handle kernel null pointer dereference"
>
> If I reboot the server then it works fine for a couple of hours at
> least but then i see the error message again the next day.
>
> I have attached a screen dump of the error message.
>
> Please let me know if you need more information
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-36-generic 3.13.0-36.63
> ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
> Uname: Linux 3.13.0-36-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
> Date: Wed Oct 8 12:19:47 2014
> HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
> IwConfig:
> p2p1 no wireless extensions.
>
> lo no wireless extensions.
>
> virbr0 no wireless extensions.
> Lsusb:
> Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc.
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
> Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc.
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
> Puls...

Hi Joseph, 
I have been running previous version of Ubuntu were I have never experienced any problems on with the Kernels. However that was on an NVIDIA ION mother board with an ATOM processor (about 6 years old). 
I have now bought a new ASROCK Q1900-ITX motherboard with an integrated Bay Trail ATOM processor. And it is the first time I install the Ubuntu 14.04 64 bit release on it so I have not tried out any previous Ubuntu releases on this hardware.
Best RegardsTommy 
> Date: Wed, 8 Oct 2014 17:56:03 +0000
> From: joseph.salisbury@canonical.com
> To: tsoe00@hotmail.com
> Subject: [Bug 1378930] Re: Kernel Crash
> 
> Did this issue start happening after an update/upgrade? Was there a
> kernel version where you were not having this particular problem? This
> will help determine if the problem you are seeing is the result of a
> regression, and when this regression was introduced.   If this is a
> regression, we can perform a kernel bisect to identify the commit that
> introduced the problem.
> 
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => High
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1378930
> 
> Title:
>   Kernel Crash
> 
> Status in “linux” package in Ubuntu:
>   Confirmed
> 
> Bug description:
>   When i run my Ubuntu server over night I often wake up the next
>   morning to the error message:
> 
>   "unable to handle kernel null pointer dereference"
> 
>   If I reboot the server then it works fine for a couple of hours at
>   least but then i see the error message again the next day.
> 
>   I have attached a screen dump of the error message.
> 
>   Please let me know if you need more information
> 
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-36-generic 3.13.0-36.63
>   ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
>   Uname: Linux 3.13.0-36-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.5
>   Architecture: amd64
>   AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
>   Date: Wed Oct  8 12:19:47 2014
>   HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
>   IwConfig:
>    p2p1      no wireless extensions.
>    
>    lo        no wireless extensions.
>    
>    virbr0    no wireless extensions.
>   Lsusb:
>    Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. 
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
>    Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc. 
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.13.0-36-generic N/A
>    linux-backports-modules-3.13.0-36-generic  N/A
>    linux-firmware                             1.127.7
>   RfKill:
>    
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 07/07/2014
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: P1.30
>   dmi.board.name: Q1900-ITX
>   dmi.board.vendor: ASRock
>   dmi.chassis.asset.tag: To Be Filled By O.E.M.
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: To Be Filled By O.E.M.
>   dmi.chassis.version: To Be Filled By O.E.M.
>   dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd07/07/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnQ1900-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
>   dmi.product.name: To Be Filled By O.E.M.
>   dmi.product.version: To Be Filled By O.E.M.
>   dmi.sys.vendor: To Be Filled By O.E.M.
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378930/+subscriptions

Revision history for this message

tsoe00 (tsoe00) wrote on 2014-10-08:

#6

Download full text (4.1 KiB)

HI Joseph,
I can try out the latest Kernel. I just tried to follow the instructions for replacing with the proposed Kernel and it looks like Aptitude is replacing the Kernel.
But afterwards when I run "uname -r" it claims that I still have the old Kernel installed: 3.13.0-36-generic
I don't know how to replace the Kernel then.
/Tommy

> Date: Wed, 8 Oct 2014 17:57:35 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1378930] Re: Kernel Crash
>
> Also, there is a new version of the kernel in the -proposed repository.
>
> Would it be possible for you to test this latest kernel and post back if it resolves this bug?
> See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed.
>
> Thank you in advance!
>
> ** Tags added: kernel-da-key
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1378930
>
> Title:
> Kernel Crash
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> When i run my Ubuntu server over night I often wake up the next
> morning to the error message:
>
> "unable to handle kernel null pointer dereference"
>
> If I reboot the server then it works fine for a couple of hours at
> least but then i see the error message again the next day.
>
> I have attached a screen dump of the error message.
>
> Please let me know if you need more information
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-36-generic 3.13.0-36.63
> ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
> Uname: Linux 3.13.0-36-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
> Date: Wed Oct 8 12:19:47 2014
> HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
> IwConfig:
> p2p1 no wireless extensions.
>
> lo no wireless extensions.
>
> virbr0 no wireless extensions.
> Lsusb:
> Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc.
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
> Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc.
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-36-generic N/A
> linux-backports-modules-3.13.0-36-gene...

HI Joseph,
I can try out the latest Kernel. I just tried to follow the instructions for replacing with the proposed Kernel and it looks like Aptitude is replacing the Kernel.
But afterwards when I run "uname -r" it claims that I still have the old Kernel installed: 3.13.0-36-generic
I don't know how to replace the Kernel then.
/Tommy

> Date: Wed, 8 Oct 2014 17:57:35 +0000
> From: joseph.salisbury@canonical.com
> To: tsoe00@hotmail.com
> Subject: [Bug 1378930] Re: Kernel Crash
> 
> Also, there is a new version of the kernel in the -proposed repository.
> 
> Would it be possible for you to test this latest kernel and post back if it resolves this bug?
> See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. 
> 
> Thank you in advance!
> 
> ** Tags added: kernel-da-key
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1378930
> 
> Title:
>   Kernel Crash
> 
> Status in “linux” package in Ubuntu:
>   Confirmed
> 
> Bug description:
>   When i run my Ubuntu server over night I often wake up the next
>   morning to the error message:
> 
>   "unable to handle kernel null pointer dereference"
> 
>   If I reboot the server then it works fine for a couple of hours at
>   least but then i see the error message again the next day.
> 
>   I have attached a screen dump of the error message.
> 
>   Please let me know if you need more information
> 
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-36-generic 3.13.0-36.63
>   ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
>   Uname: Linux 3.13.0-36-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.5
>   Architecture: amd64
>   AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
>   Date: Wed Oct  8 12:19:47 2014
>   HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
>   IwConfig:
>    p2p1      no wireless extensions.
>    
>    lo        no wireless extensions.
>    
>    virbr0    no wireless extensions.
>   Lsusb:
>    Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. 
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
>    Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc. 
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.13.0-36-generic N/A
>    linux-backports-modules-3.13.0-36-generic  N/A
>    linux-firmware                             1.127.7
>   RfKill:
>    
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 07/07/2014
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: P1.30
>   dmi.board.name: Q1900-ITX
>   dmi.board.vendor: ASRock
>   dmi.chassis.asset.tag: To Be Filled By O.E.M.
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: To Be Filled By O.E.M.
>   dmi.chassis.version: To Be Filled By O.E.M.
>   dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd07/07/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnQ1900-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
>   dmi.product.name: To Be Filled By O.E.M.
>   dmi.product.version: To Be Filled By O.E.M.
>   dmi.sys.vendor: To Be Filled By O.E.M.
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378930/+subscriptions

penalvch (penalvch) on 2014-10-09

tags:

added: latest-bios-1.30

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-10-09:

#7

Are you rebooting to boot into the new kernel?

Revision history for this message

tsoe00 (tsoe00) wrote on 2014-10-09:

#8

Download full text (3.5 KiB)

Yes but it does not seem to work. The kernel may not have been replaced.

If I use the other method "apt-get"‎ to replace the Kernel what package name do I need to use?

Sent from my BlackBerry 10 smartphone on the Rogers network.
From: Joseph Salisbury
Sent: Thursday, October 9, 2014 11:45 AM
To: <email address hidden>
Reply To: Bug 1378930
Subject: [Bug 1378930] Re: Kernel Crash

Are you rebooting to boot into the new kernel?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1378930

Title:
Kernel Crash

Status in “linux” package in Ubuntu:
Confirmed

Bug description:
When i run my Ubuntu server over night I often wake up the next
morning to the error message:

"unable to handle kernel null pointer dereference"

If I reboot the server then it works fine for a couple of hours at
least but then i see the error message again the next day.

I have attached a screen dump of the error message.

Please let me know if you need more information

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-36-generic 3.13.0-36.63
  ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
  Uname: Linux 3.13.0-36-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  Date: Wed Oct 8 12:19:47 2014
  HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
  IwConfig:
   p2p1 no wireless extensions.

lo no wireless extensions.

   virbr0 no wireless extensions.
  Lsusb:
   Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc.
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
   Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc.
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-36-generic N/A
   linux-backports-modules-3.13.0-36-generic N/A
   linux-firmware 1.127.7
  RfKill:

  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/07/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P1.30
  dmi.board.name: Q1900-ITX
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegat...

Yes but it does not seem to work. The kernel may not have been replaced.

If I use the other method "apt-get"‎ to replace the Kernel what package name do I need to use?

Sent from my BlackBerry 10 smartphone on the Rogers network.
From: Joseph Salisbury
Sent: Thursday, October 9, 2014 11:45 AM
To: tsoe00@hotmail.com
Reply To: Bug 1378930
Subject: [Bug 1378930] Re: Kernel Crash

Are you rebooting to boot into the new kernel?

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1378930

Title:
  Kernel Crash

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  When i run my Ubuntu server over night I often wake up the next
  morning to the error message:

"unable to handle kernel null pointer dereference"

If I reboot the server then it works fine for a couple of hours at
  least but then i see the error message again the next day.

I have attached a screen dump of the error message.

Please let me know if you need more information

ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-36-generic 3.13.0-36.63
  ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
  Uname: Linux 3.13.0-36-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  Date: Wed Oct  8 12:19:47 2014
  HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
  IwConfig:
   p2p1      no wireless extensions.

lo        no wireless extensions.

virbr0    no wireless extensions.
  Lsusb:
   Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc.
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
   Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc.
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-36-generic N/A
   linux-backports-modules-3.13.0-36-generic  N/A
   linux-firmware                             1.127.7
  RfKill:

SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/07/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P1.30
  dmi.board.name: Q1900-ITX
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd07/07/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnQ1900-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378930/+subscriptions

Revision history for this message

tsoe00 (tsoe00) wrote on 2014-10-28:

#9

Download full text (4.3 KiB)

Hi Joseph,
So the new Kernel (3.13.0-37-generic) basically came in during my latest update about a week ago and my server has been using it since then.
However, I'm still getting the Kernel Crashes.
I have found out that there is a correlation between the kernel crashes and a daemon that I'm running sabnzbdplus which is a newsgroup downloader. If I don't download anything with it and just let it sit idle in the background then the Kernel can run for days without crashing. As soon as I make the daemon download something overnight I wake up to a crashed Kernel.
From the crash screen I noticed one of the lines:
CPU: 1 PID:24790 Comm: sabnzbdplus Tainted
I can understand that there potentially could be some bugs with sabnzbdplus but I don't understand that it can take down the whole Kernel.
Best RegardsTommy

Date: Thu, 9 Oct 2014 15:38:46 +0000> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1378930] Re: Kernel Crash
>
> Are you rebooting to boot into the new kernel?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1378930
>
> Title:
> Kernel Crash
>
> Status in “linux” package in Ubuntu:
> Confirmed
>
> Bug description:
> When i run my Ubuntu server over night I often wake up the next
> morning to the error message:
>
> "unable to handle kernel null pointer dereference"
>
> If I reboot the server then it works fine for a couple of hours at
> least but then i see the error message again the next day.
>
> I have attached a screen dump of the error message.
>
> Please let me know if you need more information
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-36-generic 3.13.0-36.63
> ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
> Uname: Linux 3.13.0-36-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.5
> Architecture: amd64
> AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
> Date: Wed Oct 8 12:19:47 2014
> HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
> IwConfig:
> p2p1 no wireless extensions.
>
> lo no wireless extensions.
>
> virbr0 no wireless extensions.
> Lsusb:
> Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc.
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
> Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc.
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1:...

Hi Joseph,
So the new Kernel (3.13.0-37-generic) basically came in during my latest update about a week ago and my server has been using it since then.
However, I'm still getting the Kernel Crashes.
I have found out that there is a correlation between the kernel crashes and a daemon that I'm running sabnzbdplus which is a newsgroup downloader. If I don't download anything with it and just let it sit idle in the background then the Kernel can run for days without crashing. As soon as I make the daemon download something overnight I wake up to a crashed Kernel. 
From the crash screen I noticed one of the lines: 
CPU: 1 PID:24790 Comm: sabnzbdplus Tainted
I can understand that there potentially could be some bugs with sabnzbdplus but I don't understand that it can take down the whole Kernel.
Best RegardsTommy

Date: Thu, 9 Oct 2014 15:38:46 +0000> From: joseph.salisbury@canonical.com
> To: tsoe00@hotmail.com
> Subject: [Bug 1378930] Re: Kernel Crash
> 
> Are you rebooting to boot into the new kernel?
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1378930
> 
> Title:
>   Kernel Crash
> 
> Status in “linux” package in Ubuntu:
>   Confirmed
> 
> Bug description:
>   When i run my Ubuntu server over night I often wake up the next
>   morning to the error message:
> 
>   "unable to handle kernel null pointer dereference"
> 
>   If I reboot the server then it works fine for a couple of hours at
>   least but then i see the error message again the next day.
> 
>   I have attached a screen dump of the error message.
> 
>   Please let me know if you need more information
> 
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-36-generic 3.13.0-36.63
>   ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
>   Uname: Linux 3.13.0-36-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.5
>   Architecture: amd64
>   AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
>   Date: Wed Oct  8 12:19:47 2014
>   HibernationDevice: RESUME=UUID=1759231c-0cca-4ece-94b4-561a9a3770a5
>   IwConfig:
>    p2p1      no wireless extensions.
>    
>    lo        no wireless extensions.
>    
>    virbr0    no wireless extensions.
>   Lsusb:
>    Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. 
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
>    Bus 001 Device 002: ID 174c:2074 ASMedia Technology Inc. 
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic.efi.signed root=UUID=7f107cfe-8e69-4995-ad41-2c67182fbca1 ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.13.0-36-generic N/A
>    linux-backports-modules-3.13.0-36-generic  N/A
>    linux-firmware                             1.127.7
>   RfKill:
>    
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 07/07/2014
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: P1.30
>   dmi.board.name: Q1900-ITX
>   dmi.board.vendor: ASRock
>   dmi.chassis.asset.tag: To Be Filled By O.E.M.
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: To Be Filled By O.E.M.
>   dmi.chassis.version: To Be Filled By O.E.M.
>   dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd07/07/2014:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnQ1900-ITX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
>   dmi.product.name: To Be Filled By O.E.M.
>   dmi.product.version: To Be Filled By O.E.M.
>   dmi.sys.vendor: To Be Filled By O.E.M.
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1378930/+subscriptions

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