Bluetooth is not working in Acer Aspire E1-432

[Dinh Quoc Han]

I got a new Acer Aspire E1-432 laptop with preinstalled Ubuntu 14.04,
the Bluetooth is not working.
Qualcomm Atheros is the chipset in the laptop which supports both wifi and bluetooth.
Wifi is working but bluetooth is not even recognized in the system.
Not detected. i used to fedora gnome 3.12 it's working. But now i used ubuntu it not find my device

more infomation:

dinhquochan@TiLovePo-PC:~$ lsusb | grep Bluetooth
dinhquochan@TiLovePo-PC:~$ lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 04ca:300b Lite-On Technology Corp.
Bus 002 Device 003: ID 1bcf:2c17 Sunplus Innovation Technology Inc.
Bus 002 Device 002: ID 0458:0152 KYE Systems Corp. (Mouse Systems)
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Devices:
 hci0 A4:DB:30:CA:D8:50
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.1 LTS
Release: 14.04
Codename: trusty
[ 10.159667] Bluetooth: Core ver 2.17
[ 10.159689] Bluetooth: HCI device and connection manager initialized
[ 10.159697] Bluetooth: HCI socket layer initialized
[ 10.159700] Bluetooth: L2CAP socket layer initialized
[ 10.159705] Bluetooth: SCO socket layer initialized
[ 13.897795] Bluetooth: RFCOMM TTY layer initialized
[ 13.897809] Bluetooth: RFCOMM socket layer initialized
[ 13.897856] Bluetooth: RFCOMM ver 1.11
[ 13.917356] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 13.917375] Bluetooth: BNEP filters: protocol multicast
[ 13.917424] Bluetooth: BNEP socket layer initialized

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-firmware 1.127.7
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
CurrentDesktop: Unity
Date: Sat Sep 27 20:32:32 2014
Dependencies:

InstallationDate: Installed on 2014-09-25 (2 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
PackageArchitecture: all
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: dinhquochan 2054 F.... pulseaudio
 /dev/snd/controlC0: dinhquochan 2054 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
HibernationDevice: RESUME=UUID=2c760574-0700-482b-8b11-21e845d8e36e
InstallationDate: Installed on 2014-11-08 (0 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Acer Aspire E1-432
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=9124f9a6-aec3-4fbd-8588-fa01f488c4d9 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic N/A
 linux-firmware 1.138
Tags: utopic
Uname: Linux 3.16.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/20/2014
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: V2.11
dmi.board.name: EA40_HW
dmi.board.vendor: Acer
dmi.board.version: V2.11
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.11
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.11:bd02/20/2014:svnAcer:pnAspireE1-432:pvrV2.11:rvnAcer:rnEA40_HW:rvrV2.11:cvnAcer:ct9:cvrV2.11:
dmi.product.name: Aspire E1-432
dmi.product.version: V2.11
dmi.sys.vendor: Acer

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc7-utopic/

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1374758

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Dinh Quoc Han (dinhquochan-kayz)]

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[Pilot6 (hanipouspilot)]

This bug has been fixed in 3.16+ kernels.