package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

[Frank Sagner]

- Problem occurred during the process of installing new update. Further problems are not known yet.

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-36-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
Uname: Linux 3.13.0-35-generic i686
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: frank 1841 F.... pulseaudio
Date: Sun Sep 14 12:17:31 2014
DuplicateSignature: package:linux-image-3.13.0-36-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=de2e7c42-1ce6-4441-beb8-852eecbfbed4
InstallationDate: Installed on 2014-09-01 (12 days ago)
InstallationMedia: Xubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140205)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
PccardctlIdent:
 Socket 0:
   no product info available
 Socket 1:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
 Socket 1:
   no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=90e0ae96-5fe8-46a1-8b30-a60328e30f04 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: Upgraded to trusty on 2014-09-02 (11 days ago)
dmi.bios.date: 11/30/04
dmi.bios.vendor: Insyde Software Corporation
dmi.bios.version: Version 2.08
dmi.board.name: Intel 852/855GM
dmi.board.vendor: KAPOK
dmi.board.version: None
dmi.chassis.asset.tag: 12345678
dmi.chassis.type: 8
dmi.chassis.vendor: KAPOK
dmi.chassis.version: 5a
dmi.modalias: dmi:bvnInsydeSoftwareCorporation:bvrVersion2.08:bd11/30/04:svn:pnM37EW:pvrNone:rvnKAPOK:rnIntel852/855GM:rvrNone:cvnKAPOK:ct8:cvr5a:
dmi.product.name: M37EW
dmi.product.version: None

[Brad Figg (brad-figg)]

This change was made by a bot.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Reviewing your dmesg attachment in this bug report it seems that there is a problem with your hardware. I recommend performing a back up and then investigating the situation. Measures you might take include checking cable connections and using software tools to investigate the health of your hardware. In the event that is is not in fact an error with your hardware please set the bug's status back to New. Thanks and good luck!

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Cole Morris (numanair)]

Is this related to PAE support?

[Martin Ravensholt (ravensholt)]

I'd also like to know if this is related to PAE. I get the error on a perfectly functioning, but old, IBM Thinkpad T42.
I've checked the hardware, and there's no hardware problem here, so my guess is, that it's related to PAE.

[Brad Figg (brad-figg)]

This change was made by a bot.