An "Unknown" display appears with no external display connected on 12.04.5

Bug #1355562 reported by Po-Hsu Lin
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HWE Next
Won't Fix
Medium
Unassigned
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

CID: 201202-10511 Dell Inspiron 5420

After boot to desktop, there will be an "Unknown" display work as an extended display on this system with 12.04.5

The problem with this issue is that you will be able to move the cursor out of your screen, even open an application on the extended display.

Steps:
1. Install 12.04.5, boot to desktop with no external monitor connected
2. Open the "Display" utility, check whether there is an "Unknown" display

Expected result:
* There should be only a "Laptop" display

Actual result:
* An "Unknown" display available

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57~precise1 [modified: boot/vmlinuz-3.13.0-32-generic]
ProcVersionSignature: Ubuntu 3.13.0-32.57~precise1-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
Date: Mon Aug 11 22:36:12 2014
InstallationMedia: Ubuntu 12.04.5 LTS "Precise Pangolin" - Release amd64 (20140807.1)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-lts-trusty
UpgradeStatus: No upgrade log present (probably fresh install)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-85-generic.
ApportVersion: 2.0.1-0ubuntu17.13
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: CX20590 Analog [CX20590 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1930 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xb1a10000 irq 46'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:14f1506e,1028055e,00100002 HDA:80862806,80860101,00100000'
   Controls : 27
   Simple ctrls : 10
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=0cbc4d1f-a6f7-4398-a928-15aee8a03533
InstallationMedia: Ubuntu 12.04.5 LTS "Precise Pangolin" - Release amd64 (20140807.1)
MachineType: Dell Inc. Inspiron 5420
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-85-generic root=UUID=34d03260-41c4-47df-b29f-e585414ee516 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-85.129~precise1-generic 3.13.11-ckt36
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-85-generic N/A
 linux-backports-modules-3.13.0-85-generic N/A
 linux-firmware 1.79.18
StagingDrivers: rts5139
Tags: precise running-unity staging
Uname: Linux 3.13.0-85-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/24/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X58
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrX58:bd07/24/2012:svnDellInc.:pnInspiron5420:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Inspiron 5420
dmi.sys.vendor: Dell Inc.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

When having external monitor connected, you will see 3 displays in the Display utility

description: updated
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Also affect 201209-11641 HP ENVY Pavilion dv6
with the same nVidia graphic chip
nVidia GeForce GT 630M [10de:0de9]

201209-11641 was certified with 12.04.2 (3.5)
201202-10511 was certified with 12.04.2 (3.5)

tags: added: 201209-11641 blocks-hwcert
summary: - [Dell Inspiron 5420] An "Unknown" display appears with no external
- display connected on 12.04.5
+ An "Unknown" display appears with no external display connected on
+ 12.04.5
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-lts-trusty (Ubuntu):
status: New → Confirmed
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Similar bug for 14.04: http://pad.lv/1393651

Daniel Manrique (roadmr)
Changed in linux-lts-trusty (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Anthony Wong (anthonywong) wrote :

@Po-Hsu
Like 1393651, could you give drm-intel-nightly kernel at http://kernel.ubuntu.com/~kernel-ppa/mainline/drm-intel-nightly/current/ a try?

Changed in hwe-next:
importance: Undecided → Medium
status: New → Incomplete
Changed in linux-lts-trusty (Ubuntu):
status: Confirmed → Incomplete
Po-Hsu Lin (cypressyew)
Changed in linux-lts-trusty (Ubuntu):
assignee: nobody → Po-Hsu Lin (cypressyew)
Revision history for this message
Po-Hsu Lin (cypressyew) wrote :

Hello Anthony,

I have verified this with 12.04.5 + linux-image-3.19.0-994-generic_3.19.0-994.201501292105_amd64 on 201209-11641, this issue still exist.

Changed in hwe-next:
status: Incomplete → Confirmed
Changed in linux-lts-trusty (Ubuntu):
status: Incomplete → Confirmed
assignee: Po-Hsu Lin (cypressyew) → nobody
Revision history for this message
penalvch (penalvch) wrote :

Po-Hsu Lin, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1355562

affects: linux-lts-trusty (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AcpiTables.txt

apport information

tags: added: apport-collected staging
description: updated
Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AlsaDevices.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : AplayDevices.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : BootDmesg.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Card0.Codecs.codec.3.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : IwConfig.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Lspci.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : Lsusb.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : PciMultimedia.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : ProcModules.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : PulseList.txt

apport information

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Po-Hsu Lin (cypressyew) wrote : RfKill.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : UdevDb.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : UdevLog.txt

apport information

Revision history for this message
Po-Hsu Lin (cypressyew) wrote : WifiSyslog.gz

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: bios-outdated-a19
Changed in hwe-next:
status: Confirmed → Won't Fix
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