Sound devices disappeared after update

[Mike Williamson]

After running apt-get update/upgrade this afternoon suddenly my sound devices are all gone.

All that is visible in the system settings > sound panel is "Dummy Output"

Thinking the kernel update might have done it I restarted and switched from new kernel: 3.13.0-22-generic #44-Ubuntu SMP Wed Apr 2 20:05:40 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
to 3.13.0-19-generic #40 but it did not change anything.

I realize this is probably filed against the wrong package, but its not clear to me where to file this.

The dpkg.log from that update is this:

2014-04-03 16:37:07 status installed ubuntuone-control-panel-qt:all 13.09-0ubuntu2
2014-04-03 16:37:07 status not-installed ubuntuone-control-panel-qt:all <none>
2014-04-03 16:37:07 status installed ubuntu-sso-client-qt:all 13.10-0ubuntu4
2014-04-03 16:37:07 status not-installed ubuntu-sso-client-qt:all <none>
2014-04-03 16:37:08 status installed man-db:amd64 2.6.6-1
2014-04-03 16:37:08 status installed gnome-menus:amd64 3.10.1-0ubuntu2
2014-04-03 16:37:08 status installed desktop-file-utils:amd64 0.22-1ubuntu1
2014-04-03 16:37:08 status installed bamfdaemon:amd64 0.5.1+14.04.20140310-0ubuntu1
2014-04-03 16:37:08 status installed mime-support:all 3.54ubuntu1
2014-04-03 16:37:12 status installed man-db:amd64 2.6.6-1
2014-04-03 16:37:13 status installed ureadahead:amd64 0.100.0-16
2014-04-03 16:37:13 status installed libudev1:i386 204-5ubuntu16
2014-04-03 16:37:13 status installed libudev1:amd64 204-5ubuntu16
2014-04-03 16:37:13 status installed libc-bin:amd64 2.19-0ubuntu3
2014-04-03 16:37:18 status installed ureadahead:amd64 0.100.0-16
2014-04-03 16:37:18 status installed man-db:amd64 2.6.6-1
2014-04-03 16:37:19 status installed tzdata:all 2014b-1
2014-04-03 16:37:41 status installed man-db:amd64 2.6.6-1
2014-04-03 16:37:41 status installed ureadahead:amd64 0.100.0-16
2014-04-03 16:37:42 status installed hicolor-icon-theme:all 0.13-1
2014-04-03 16:37:42 status installed mime-support:all 3.54ubuntu1
2014-04-03 16:37:42 status installed gnome-menus:amd64 3.10.1-0ubuntu2
2014-04-03 16:37:43 status installed desktop-file-utils:amd64 0.22-1ubuntu1
2014-04-03 16:37:43 status installed bamfdaemon:amd64 0.5.1+14.04.20140310-0ubuntu1
2014-04-03 16:37:43 status installed gconf2:amd64 3.2.6-0ubuntu2
2014-04-03 16:37:43 status installed libmagic1:amd64 1:5.14-2ubuntu3
2014-04-03 16:37:43 status installed file:amd64 1:5.14-2ubuntu3
2014-04-03 16:37:43 status installed libglib2.0-data:all 2.40.0-2
2014-04-03 16:37:43 status installed libglib2.0-0:amd64 2.40.0-2
2014-04-03 16:37:43 status installed libglib2.0-bin:amd64 2.40.0-2
2014-04-03 16:37:43 status installed libglib2.0-dev:amd64 2.40.0-2
2014-04-03 16:37:44 status installed udev:amd64 204-5ubuntu16
2014-04-03 16:37:44 status installed bluez:amd64 4.101-0ubuntu11
2014-04-03 16:37:44 status installed libsystemd-daemon0:amd64 204-5ubuntu16
2014-04-03 16:37:44 status installed systemd-services:amd64 204-5ubuntu16
2014-04-03 16:37:45 status installed libpam-systemd:amd64 204-5ubuntu16
2014-04-03 16:37:45 status installed libsystemd-login0:amd64 204-5ubuntu16
2014-04-03 16:37:45 status installed libbluetooth3:amd64 4.101-0ubuntu11
2014-04-03 16:37:45 status installed libgudev-1.0-0:amd64 1:204-5ubuntu16
2014-04-03 16:37:45 status installed libindicator3-7:amd64 12.10.2+14.04.20140402-0ubuntu1
2014-04-03 16:37:58 status installed linux-image-3.13.0-22-generic:amd64 3.13.0-22.44
2014-04-03 16:37:58 status installed libsystemd-journal0:amd64 204-5ubuntu16
2014-04-03 16:37:58 status installed python-ubuntu-sso-client:all 13.10-0ubuntu5
2014-04-03 16:37:58 status installed ubuntu-sso-client:all 13.10-0ubuntu5
2014-04-03 16:37:58 status installed command-not-found-data:amd64 0.3ubuntu12
2014-04-03 16:37:58 status installed python-commandnotfound:all 0.3ubuntu12
2014-04-03 16:37:58 status installed python3-commandnotfound:all 0.3ubuntu12
2014-04-03 16:37:58 status installed command-not-found:all 0.3ubuntu12
2014-04-03 16:37:59 status installed acpid:amd64 1:2.0.21-1ubuntu2
2014-04-03 16:37:59 status installed bluez-alsa:amd64 4.101-0ubuntu11
2014-04-03 16:37:59 status installed bluez-cups:amd64 4.101-0ubuntu11
2014-04-03 16:37:59 status installed bluez-gstreamer:amd64 4.101-0ubuntu11
2014-04-03 16:37:59 status installed libgexiv2-2:amd64 0.10.0-0ubuntu2
2014-04-03 16:37:59 status installed gir1.2-gexiv2-0.4:amd64 0.10.0-0ubuntu2
2014-04-03 16:37:59 status installed gir1.2-gudev-1.0:amd64 1:204-5ubuntu16
2014-04-03 16:37:59 status installed librhythmbox-core8:amd64 3.0.2-0ubuntu1
2014-04-03 16:37:59 status installed rhythmbox-data:all 3.0.2-0ubuntu1
2014-04-03 16:37:59 status installed gir1.2-rb-3.0:amd64 3.0.2-0ubuntu1
2014-04-03 16:37:59 status installed rhythmbox:amd64 3.0.2-0ubuntu1
2014-04-03 16:37:59 status installed rhythmbox-plugin-magnatune:amd64 3.0.2-0ubuntu1
2014-04-03 16:38:00 status installed rhythmbox-plugins:amd64 3.0.2-0ubuntu1
2014-04-03 16:38:00 status installed rhythmbox-plugin-cdrecorder:amd64 3.0.2-0ubuntu1
2014-04-03 16:38:00 status installed rhythmbox-plugin-zeitgeist:all 3.0.2-0ubuntu1
2014-04-03 16:38:00 status installed rhythmbox-mozilla:amd64 3.0.2-0ubuntu1
2014-04-03 16:38:00 status installed indicator-application:amd64 12.10.1+14.04.20140402-0ubuntu1
2014-04-03 16:38:00 status installed unity-services:amd64 7.2.0+14.04.20140403-0ubuntu1
2014-04-03 16:38:00 status installed libunity-core-6.0-9:amd64 7.2.0+14.04.20140403-0ubuntu1
2014-04-03 16:38:00 status installed unity:amd64 7.2.0+14.04.20140403-0ubuntu1
2014-04-03 16:38:12 status installed linux-image-extra-3.13.0-22-generic:amd64 3.13.0-22.44
2014-04-03 16:38:12 status installed linux-image-generic:amd64 3.13.0.22.26
2014-04-03 16:38:13 status installed linux-headers-3.13.0-22:all 3.13.0-22.44
2014-04-03 16:38:13 status installed linux-headers-3.13.0-22-generic:amd64 3.13.0-22.44
2014-04-03 16:38:13 status installed linux-headers-generic:amd64 3.13.0.22.26
2014-04-03 16:38:13 status installed linux-generic:amd64 3.13.0.22.26
2014-04-03 16:38:14 status installed linux-signed-image-3.13.0-22-generic:amd64 3.13.0-22.44
2014-04-03 16:38:14 status installed linux-signed-image-generic:amd64 3.13.0.22.26
2014-04-03 16:38:15 status installed linux-signed-generic:amd64 3.13.0.22.26
2014-04-03 16:38:15 status installed linux-libc-dev:amd64 3.13.0-22.44
2014-04-03 16:38:15 status installed picard:amd64 1.2+bzr1718~ubuntu14.04.1
2014-04-03 16:38:15 status installed unity-webapps-qml:amd64 0.1+14.04.20140401.1-0ubuntu1
2014-04-03 16:38:15 status installed qtdeclarative5-ubuntu-ui-extras-browser-plugin-assets:all 0.23+14.04.20140402-0ubuntu1
2014-04-03 16:38:15 status installed qtdeclarative5-ubuntu-ui-extras-browser-plugin:amd64 0.23+14.04.20140402-0ubuntu1
2014-04-03 16:38:15 status installed webbrowser-app:amd64 0.23+14.04.20140402-0ubuntu1
2014-04-03 16:38:15 status installed webapp-container:amd64 0.23+14.04.20140402-0ubuntu1
2014-04-03 16:38:15 status installed shotwell-common:all 0.18.0-0ubuntu4
2014-04-03 16:38:15 status installed shotwell:amd64 0.18.0-0ubuntu4
2014-04-03 16:38:15 status installed unity-webapps-common:all 2.4.17+14.04.20140403-0ubuntu1
2014-04-03 16:38:15 status installed libc-bin:amd64 2.19-0ubuntu3
2014-04-03 16:38:25 status installed initramfs-tools:all 0.103ubuntu4

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: unity-control-center 14.04.3+14.04.20140328-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-19.40-generic 3.13.6
Uname: Linux 3.13.0-19-generic x86_64
ApportVersion: 2.14-0ubuntu1
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Apr 3 23:00:30 2014
ExecutablePath: /usr/bin/unity-control-center
InstallationDate: Installed on 2014-03-30 (4 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: unity-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_unity-control-center:
 activity-log-manager 0.9.7-0ubuntu12
 deja-dup 30.0-0ubuntu4

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Sebastien Bacher (seb128)]

not sure what's the issue, you could try doing what is suggested on https://wiki.ubuntu.com/DebuggingSoundProblems

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-trusty/

[Mike Williamson (sleepycat)]

OK, I installed that kernel and everything is the same: no sound devices and only the Dummy output device.

mike@sleepycat:~☺ uname -a
Linux sleepycat 3.14.0-031400-generic #201403310035 SMP Mon Mar 31 04:36:23 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

But as I said initially, changing my kernel does not seem to help. I jumped back to my old kernel and it didn't help. It seems that some other package is doing this. I just don't know which one...

If there is any other info I can provide that might help narrow it down, let me know....

[Mike (0x656b694d)]

In my case only the standard user is affected. The administrator still has the sound.

I found out that the administrator has:
$ cat .asoundrc
pcm.pulse {
    type pulse
}

ctl.pulse {
    type pulse
}

pcm.!default {
    type pulse
}
ctl.!default {
    type pulse
}

After copying it to the standard user and restarting pulseaudio -k, the sound device appeared.

[Mike (0x656b694d)]

Well, that didn't help actually. When restarting pulseaudio it just multiplies the dummy output device.

[Nekhelesh Ramananthan (nik90)]

Marking confirmed and added tag "kernel-bug-exists-upstream" as this was tested by Mike Williamson in comment #5.

[Sven Neuhaus (sven0)]

I have the same issue. The sound card is recognized by the kernel and by alsa, but it's not visible in pulseaudio.

My ALSA information is located at http://www.alsa-project.org/db/?f=6d4b149755dab308b7658c81caef4df2741058eb

I had audio before I upgraded from 13.04 to 13.10 and immediately to 14.04.
Now I only see the dummy device in pavucontrol.