kernel crash with "alx 0000:03:00.0 eth2: fatal interrupt 0x4019607, resetting"

Bug #1264125 reported by Peter Lopen
32
This bug affects 6 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
High
Unassigned

Bug Description

Crash happened while playing video in browser.

in syslog:
Dec 25 15:17:01 peter-Lenovo-G510 CRON[17742]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Dec 25 15:17:33 peter-Lenovo-G510 kernel: [111598.474218] alx 0000:03:00.0 eth2: fatal interrupt 0x4019607, resetting
Dec 25 15:17:33 peter-Lenovo-G510 kernel: [111598.474324] alx 0000:03:00.0 eth2: fatal interrupt 0x4019607, resetting
Dec 25 15:17:33 peter-Lenovo-G510 kernel: [111598.474525] alx 0000:03:00.0 eth2: fatal interrupt 0x4019607, resetting
....same message repeats until reset
Dec 25 15:17:34 peter-Lenovo-G510 kernel: [111598.919434] alx 0000:03:00.0 eth2: fatal interrupt 0x4019607, resetting
Dec 25 15:17:34 peter-Lenovo-G510 kernel: [111598.919647] alx 0000:03:00.0 eth2: fatal interrupt 0x4019607, resetting

peter@peter-Lenovo-G510:~$ uname -a
Linux peter-Lenovo-G510 3.11.0-14-generic #21-Ubuntu SMP Tue Nov 12 17:04:55 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

peter@peter-Lenovo-G510:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05)
00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5)
00:1c.1 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #2 (rev d5)
00:1c.2 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #3 (rev d5)
00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation HM86 Express LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05)
00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
02:00.0 Network controller: Broadcom Corporation BCM43142 802.11b/g/n (rev 01)
03:00.0 Ethernet controller: Qualcomm Atheros QCA8172 Fast Ethernet (rev 10)

peter@peter-Lenovo-G510:~$ dmesg | grep alx
[ 4.478587] alx 0000:03:00.0 eth0: Qualcomm Atheros AR816x/AR817x Ethernet [xx:xx:xx:xx:xx:xx]
[ 15.221697] alx 0000:03:00.0: irq 46 for MSI/MSI-X
[ 15.223260] alx 0000:03:00.0 eth2: NIC Up: 100 Mbps Full

peter@peter-Lenovo-G510:/var/log$ lsb_release -rd
Description: Ubuntu 13.10
Release: 13.10

peter@peter-Lenovo-G510:/var/log$ grep alx pm-suspend.log
alx 32792 0
mdio 13807 1 alx
Running hook /usr/lib/pm-utils/sleep.d/50unload_alx suspend suspend:
Unloading alx kernel module ...
/usr/lib/pm-utils/sleep.d/50unload_alx suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/50unload_alx resume suspend:
Reloading alx kernel module ...
/usr/lib/pm-utils/sleep.d/50unload_alx resume suspend: success.
alx 32792 0
mdio 13807 1 alx
Running hook /usr/lib/pm-utils/sleep.d/50unload_alx suspend suspend:
Unloading alx kernel module ...
/usr/lib/pm-utils/sleep.d/50unload_alx suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/50unload_alx resume suspend:
Reloading alx kernel module ...
/usr/lib/pm-utils/sleep.d/50unload_alx resume suspend: success.
---
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: peter 1944 F.... pulseaudio
 /dev/snd/controlC1: peter 1944 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=8de0eb76-c3d0-4219-b6a2-0837381be140
InstallationDate: Installed on 2013-11-16 (39 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: LENOVO 20238
MarkForUpload: True
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-14-generic.efi.signed root=UUID=e154f130-2f43-46b5-ae91-6f7cbb864d22 ro quiet splash modeset=1 acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-14-generic N/A
 linux-backports-modules-3.11.0-14-generic N/A
 linux-firmware 1.116
StagingDrivers: rts5139
Tags: saucy staging
Uname: Linux 3.11.0-14-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 08/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 79CN33WW(V1.15)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 00000000INVALID
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo G510
dmi.modalias: dmi:bvnLENOVO:bvr79CN33WW(V1.15):bd08/12/2013:svnLENOVO:pn20238:pvrLenovoG510:rvnLENOVO:rnINVALID:rvr00000000INVALID:cvnLENOVO:ct10:cvrLenovoG510:
dmi.product.name: 20238
dmi.product.version: Lenovo G510
dmi.sys.vendor: LENOVO

affects: linux-source-2.6.15 (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1264125

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: saucy
Revision history for this message
Peter Lopen (peter-lopen) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected staging
description: updated
Revision history for this message
Peter Lopen (peter-lopen) wrote : BootDmesg.txt

apport information

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Peter Lopen (peter-lopen) wrote : CRDA.txt

apport information

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Peter Lopen (peter-lopen) wrote : CurrentDmesg.txt

apport information

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Peter Lopen (peter-lopen) wrote : IwConfig.txt

apport information

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Peter Lopen (peter-lopen) wrote : Lspci.txt

apport information

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Peter Lopen (peter-lopen) wrote : Lsusb.txt

apport information

Revision history for this message
Peter Lopen (peter-lopen) wrote : ProcCpuinfo.txt

apport information

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Peter Lopen (peter-lopen) wrote : ProcEnviron.txt

apport information

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Peter Lopen (peter-lopen) wrote : ProcInterrupts.txt

apport information

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Peter Lopen (peter-lopen) wrote : ProcModules.txt

apport information

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Peter Lopen (peter-lopen) wrote : PulseList.txt

apport information

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Peter Lopen (peter-lopen) wrote : RfKill.txt

apport information

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Peter Lopen (peter-lopen) wrote : UdevDb.txt

apport information

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Peter Lopen (peter-lopen) wrote : UdevLog.txt

apport information

Revision history for this message
Peter Lopen (peter-lopen) wrote : WifiSyslog.txt

apport information

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.13 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc6-trusty/

Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Bas Westerbaan (bwesterb) wrote :

I also hit this bug on one of my network interfaces "Killer E220x Gigabit Ethernet Controller".

tags: added: vivid
Revision history for this message
Bas Westerbaan (bwesterb) wrote : apport information

ApportVersion: 2.17.2-0ubuntu1.3
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/controlC0', '/dev/snd/by-path', '/dev/snd/hwC1D2', '/dev/snd/pcmC1D2c', '/dev/snd/pcmC1D1p', '/dev/snd/pcmC1D0c', '/dev/snd/pcmC1D0p', '/dev/snd/controlC1', '/dev/snd/timer', '/dev/snd/seq'] failed with exit code 1:
DistroRelease: Ubuntu 15.04
InstallationDate: Installed on 2014-12-13 (265 days ago)
InstallationMedia: Ubuntu-Server 14.10 "Utopic Unicorn" - Release amd64 (20141022.2)
MachineType: Gigabyte Technology Co., Ltd. Z97X-UD5H
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=707352fe-736d-407b-94fb-b6c279d31f7a ro nomdmonddf nomdmonisw
ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-26-generic N/A
 linux-backports-modules-3.19.0-26-generic N/A
 linux-firmware 1.143.3
RfKill:

Tags: vivid vivid
Uname: Linux 3.19.0-26-generic x86_64
UnreportableReason: The report belongs to a package that is not installed.
UpgradeStatus: Upgraded to vivid on 2015-04-30 (127 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/07/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F6
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97X-UD5H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF6:bd05/07/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ97X-UD5H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97X-UD5H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: Z97X-UD5H
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Bas Westerbaan (bwesterb) wrote : AlsaInfo.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : CRDA.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : CurrentDmesg.txt

apport information

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Bas Westerbaan (bwesterb) wrote : IwConfig.txt

apport information

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Bas Westerbaan (bwesterb) wrote : JournalErrors.txt

apport information

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Bas Westerbaan (bwesterb) wrote : Lspci.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : Lsusb.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : ProcCpuinfo.txt

apport information

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Bas Westerbaan (bwesterb) wrote : ProcEnviron.txt

apport information

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Bas Westerbaan (bwesterb) wrote : ProcInterrupts.txt

apport information

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Bas Westerbaan (bwesterb) wrote : ProcModules.txt

apport information

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Bas Westerbaan (bwesterb) wrote : UdevDb.txt

apport information

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Bas Westerbaan (bwesterb) wrote : UdevLog.txt

apport information

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Bas Westerbaan (bwesterb) wrote : WifiSyslog.txt

apport information

Revision history for this message
Vitor Lamas Gatti (vitorgatti) wrote :

this bug is still present on Ubuntu 17.04.

Linux dragon 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

kern.log:

May 31 18:58:29 dragon kernel: [ 335.940581] alx 0000:08:00.0 enp8s0: fatal interrupt 0x4001607, resetting

root@dragon:/var/log# lspci -vs 08:00
08:00.0 Ethernet controller: Qualcomm Atheros Killer E220x Gigabit Ethernet Controller (rev 10)
 Subsystem: Dell Killer E220x Gigabit Ethernet Controller
 Flags: bus master, fast devsel, latency 0, IRQ 18
 Memory at d2400000 (64-bit, non-prefetchable) [size=256K]
 I/O ports at 3000 [size=128]
 Capabilities: [40] Power Management version 3
 Capabilities: [58] Express Endpoint, MSI 00
 Capabilities: [c0] MSI: Enable- Count=1/16 Maskable+ 64bit+
 Capabilities: [d8] MSI-X: Enable+ Count=16 Masked-
 Capabilities: [100] Advanced Error Reporting
 Capabilities: [180] Device Serial Number ff-34-89-1a-ec-f4-bb-ff
 Kernel driver in use: alx
 Kernel modules: alx

There's already a patch to solve this problem, but it seems it was ignored by Ubuntu kernel devs:

https://bugzilla.kernel.org/show_bug.cgi?id=70761

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

@Vitor
IIUC the original issue was already solved. Please file a new bug, please also try latest mainline kernel.

Revision history for this message
Bas Westerbaan (bwesterb) wrote :

@Kai, the bug still effects me on latest Ubuntu.

tags: added: bionic
Revision history for this message
Bas Westerbaan (bwesterb) wrote : apport information

ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p', '/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/hwC1D2', '/dev/snd/pcmC0D3p', '/dev/snd/controlC0', '/dev/snd/pcmC1D2c', '/dev/snd/pcmC1D1p', '/dev/snd/pcmC1D0c', '/dev/snd/pcmC1D0p', '/dev/snd/controlC1', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2014-12-13 (1307 days ago)
InstallationMedia: Ubuntu-Server 14.10 "Utopic Unicorn" - Release amd64 (20141022.2)
MachineType: Gigabyte Technology Co., Ltd. Z97X-UD5H
Package: linux (not installed)
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-24-generic root=UUID=707352fe-736d-407b-94fb-b6c279d31f7a ro nomdmonddf nomdmonisw pti=off
ProcVersionSignature: Ubuntu 4.15.0-24.26-generic 4.15.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-24-generic N/A
 linux-backports-modules-4.15.0-24-generic N/A
 linux-firmware 1.173.1
RfKill:

Tags: bionic
Uname: Linux 4.15.0-24-generic x86_64
UpgradeStatus: Upgraded to bionic on 2018-05-06 (67 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/07/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F6
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97X-UD5H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF6:bd05/07/2014:svnGigabyteTechnologyCo.,Ltd.:pnZ97X-UD5H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97X-UD5H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97X-UD5H
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Revision history for this message
Bas Westerbaan (bwesterb) wrote : AlsaInfo.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : CRDA.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : IwConfig.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : Lspci.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : Lsusb.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : ProcCpuinfo.txt

apport information

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Bas Westerbaan (bwesterb) wrote : ProcCpuinfoMinimal.txt

apport information

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Bas Westerbaan (bwesterb) wrote : ProcEnviron.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : ProcModules.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : UdevDb.txt

apport information

Revision history for this message
Bas Westerbaan (bwesterb) wrote : WifiSyslog.txt

apport information

Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Maybe give latest mainline kernel a try?
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc4/

Revision history for this message
Raushan Kumar Pandey (bp2711) wrote :

Facing this bug on ubuntu 19.04

Revision history for this message
Stefan (nupp) wrote :

Also still facing this issue. Seems there is already a fix available? https://bugzilla.kernel.org/show_bug.cgi?id=70761

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