[Sony VAIO SVT1313M1ES] USB 2.0 port not working with any USB device

[Jose Luis Tirado]

This is a bug related to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1210858. Its fix was supposed to be released
in 3.11.0-7.13, but I can confirm that it is still present in 3.11.0-13 and in 3.12 (I used mainline kernel to check it).

The effect is that the USB 2.0 port in my laptop doesn't detects any device when plugged.
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: txelu 2383 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=137cc151-5900-4f70-8437-50b65c2cadbe
InstallationDate: Installed on 2013-11-05 (1 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Sony Corporation SVT1313M1ES
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-13-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-13-generic N/A
 linux-backports-modules-3.11.0-13-generic N/A
 linux-firmware 1.116
Tags: saucy
Uname: Linux 3.11.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/14/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: R1100D4
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnInsydeCorp.:bvrR1100D4:bd11/14/2012:svnSonyCorporation:pnSVT1313M1ES:pvrC9051G1V:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: SVT1313M1ES
dmi.product.version: C9051G1V
dmi.sys.vendor: Sony Corporation
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC269VC Analog [ALC269VC Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 3358 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc4510000 irq 46'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:10ec0269,104d6700,00100202 HDA:80862806,104d6700,00100000'
   Controls : 25
   Simple ctrls : 9
CasperVersion: 1.315.1
DistroRelease: Ubuntu 12.04
LiveMediaBuild: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MachineType: Sony Corporation SVT1313M1ES
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/hostname.seed boot=casper quiet splash --
ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory /home/ubuntu not ours.
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-29-generic N/A
 linux-backports-modules-3.8.0-29-generic N/A
 linux-firmware 1.79.6
Tags: precise Precise
Uname: Linux 3.8.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 11/14/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: R1100D4
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnInsydeCorp.:bvrR1100D4:bd11/14/2012:svnSonyCorporation:pnSVT1313M1ES:pvrC9051G1V:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: SVT1313M1ES
dmi.product.version: C9051G1V
dmi.sys.vendor: Sony Corporation

[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Which 3.12 kernel did you test? Did you test 3.12 final, which is available at:
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/

[Jose Luis Tirado (txelu70)]

Yes, I exactly. I used the following sentences:

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/linux-headers-3.12.0-031200-generic_3.12.0-031200.201311031935_amd64.deb

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/linux-headers-3.12.0-031200_3.12.0-031200.201311031935_all.deb

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/linux-image-3.12.0-031200-generic_3.12.0-031200.201311031935_amd64.deb

sudo dpkg -i linux-headers-3.12.0-*.deb linux-image-3.12.0-*.deb

[penalvch (penalvch)]

Jose Luis Tirado, did this problem not occur in a release prior to Saucy?

[Jose Luis Tirado (txelu70)]

I can't tell as the I didn't have a Vaio before this one and Saucy was the first release I installed on it. Anyway, that analysis was already done in the original bug #1210858 by Combat. The bug was supposed to be fixed but, as several users confirmed later, it wasn't actually, and that's the reason why I opened this new one. Do you want me to do any specific test on any release?

[penalvch (penalvch)]

Jose Luis Tirado, unfortunately, because bug 1210858 was filed by Combat, it was focusing on him and his hardware (which is different under the hood in comparison to yours). Hence, no analysis has been done regarding your hardware other than that noted in this report.

Despite this, for regression testing purposes, could you please test Precise via http://releases.ubuntu.com/precise/ and advise to the results?

[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

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[Jose Luis Tirado (txelu70)]

In Precise the USB is not detected either. Nothing is shown when plugging/unplugging the device in the syslog, the led of the device remains off and there is no changes in the lsusb output, whether the device is connected or no. I used apport-collect from precise to attach the information.

[penalvch (penalvch)]

Jose Luis Tirado, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Please provide a direct URL to your post once you have made it so that it may be tracked.

Thank you for your understanding.

[Jose Luis Tirado (txelu70)]

I've been reading the instructions you directed me to and when I was searching for previous reports of the error I found these ones:

http://article.gmane.org/gmane.linux.usb.general/88282/match=vaio
http://article.gmane.org/gmane.linux.usb.general/92905/match=vaio

Therefore I guess I shouldn't create a new report as it would be a duplicated one, though I couldn't get a clear picture of the final state of those two bugs.

[penalvch (penalvch)]

Jose Luis Tirado, it is not considered a duplicate upstream or downstream at this time as per https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1248687/comments/22 . If you want to see your bug fixed as soon as possible, you would want to make your own post following the direction as previously advised in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1248687/comments/43 .