[Fujitsu lifebook UH572] Trackpad not working

Bug #1244634 reported by Ville Myllymäki on 2013-10-25
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

The problem is the trackpad is not working at all with clean install 12.04, 13.04, and 13.10.

WORKAROUND: open a terminal and run:
sudo gedit /etc/default/grub

find the line containing: GRUB_CMDLINE_LINUX and add:
i8042.notimeout i8042.nomux

save, exit, and run:
sudo update-grub && sudo reboot now

ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
 /dev/snd/controlC0: ville 1769 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=94b7066a-54d2-4e3a-a37c-b01e6c6a832d
InstallationDate: Installed on 2013-10-25 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic.efi.signed root=UUID=fa651306-d4e9-4e3f-870d-23f7e7708a21 ro i8042.notimeout i8042.nomux quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 10/17/2012
dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
dmi.bios.version: 2.08
dmi.board.name: FJNBB31
dmi.board.vendor: FUJITSU
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU
dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvr2.08:bd10/17/2012:svnFUJITSU:pnLIFEBOOKUH572:pvr:rvnFUJITSU:rnFJNBB31:rvr:cvnFUJITSU:ct10:cvr:
dmi.product.name: LIFEBOOK UH572
dmi.sys.vendor: FUJITSU

apport information

tags: added: apport-collected saucy
description: updated

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This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc6-saucy/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: kernel-da-key trusty

This whole thing got a lot worse and problematic, because I was running setup where upgrades did not update grub at all (so I was still running kernel 3.5.x , which works fine. After I noticed that I had upgraded my system to 13.10, but running kernel was still 3.5, I did a pure install and after that trackpad does not wake after sleep at all.

After that I've been hitting my head against wall quite some time, but this is what I've found so far:
With kernel 3.5.0-17 my trackpad works just fine (with those kernel parameters pointed in first post).

Latter kernels work after boot, but after suspend trackpad stops working. With some kernels, might have been 3.5.0-42 IIRC , mouse starts working after i push FN+F4 twice. (F4 is a hw shortcut to disable trackpad).

And latest kernels do not work even with that fn+F4 trick.

I tried with the latest upstream kernel vmlinuz-3.12.0-031200rc6-generic .

Does not work, and as described in previous post, trackpad does not work after suspend anymore. So at the moment only working kernel is:
ville@fujitsu ~ $ uname -a
Linux fujitsu 3.5.0-17-generic #28-Ubuntu SMP Tue Oct 9 19:31:23 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
tags: added: precise raring
tags: added: bios-outdated-2.15
Changed in linux (Ubuntu):
status: Confirmed → Incomplete


after many hours of struggling, I finally managed to update bios.
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

This did not change anything. I still need to give kernel options stated in first message to get mouse working, and with newer kernels than 3.5.0-17 mouse does not work after suspend.

How do I proceed now?

tags: added: latest-bios-2.15
removed: bios-outdated-2.15
description: updated
Anders (doktorzjivago) wrote :

There are a few people reporting problems with the touchpad of Fujitsu laptops, and I got mine to work after adding i8042.notimeout and i8042.nomux to GRUB_CMDLINE_LINUX_DEFAULT (please note that i8041. etc did *not* work). It is running fine now including scrolling and after waking laptop up from hibernation.

I am using Linux Mint 15 Olivia with kernel 3.8.0-33-generic.

Mine does not work with just that. But I came up with a workaround:
I found out, that this fixes mouse after suspend:
rmmod psmouse
modprobe mouse

So I put a script to /etc/pm/sleep.d/ , which executes those commands. Now after suspend mouse works with latest 13.04 kernel, same as with Mint 15 in previous post.

I have not yet managed to test mouse with previous releases (problem with booting with them from usb stick). Need to test those fixes with 13.10 soon, or install latest daily kernel to test with it, since this is kernel problem.

summary: - Trackpad not working in fujitsu lifebook UH572
+ [Fujitsu lifebook UH572] Trackpad not working

I tested the following releases:
10.10: does not start, complains about efi_ something.
11.04: after selecting "try without installing", just freezes, black screen.
11.10: starts up. mouse does not work.

I did not try releases prior to 10.10, since this is new laptop, and probably those don't work either.

tags: added: oneiric

Results with 3.13.0-031300rc2-generic :
mouse does not work. I didn't see, if it does with kernel parameters mentioned in first post. I suppose it does.

Ville Myllymäki, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel (most likely linux-input) by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Please provide a direct URL to your post once you have made it so that it may be tracked.

Thank you for your understanding.

tags: added: kernel-bug-exists-upstream-v3.13-rc2
removed: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Triaged
importance: Medium → Low
Jason Robinson (jaywink) wrote :

Got hit by this with the Fujitsu U574 too, but there adding the grub params fixed touchpad after suspend too.

Launchpad: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1274549
Linux kernel: https://bugzilla.kernel.org/show_bug.cgi?id=69731

Mateusz Jończyk (mat-jonczyk) wrote :

Could anybody here post a dmesg with i8042.debug=1 , without nomux and notimeout (warning: passwords may be recorded if they are typed on the keyborard)?

zoltan luttenberger (zlutten) wrote :

it works after I figured out that the insertion goes into the quotation not behind
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i8042.notimeout i8042.nomux"
I'm on 3.13.0-83 now
this might be useful for non-geeks like me
big thanks for the fix above, real help

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