Comment 0 for bug 1231178

This has been ongoing since 2010 .. I thought that it was a hardward (Altec-Lansing speakers/remote control) issue, but noting the timimg of linux header updates, I believe it is linux (Ubuntu) problem.

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From: Altec Lansing Customer Service <email address hidden>
To: 1 <email address hidden>
Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630)
Date: Fri, 4 Nov 2011 19:46:44 +0000

# Please type your reply above this line #

Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630)

Hi 1,

Your request (#1630) has been received, and is being reviewed by our support staff.

To add additional comments, reply to this email or follow the link below:
http://alteclansingsupport.alteclansing.com/tickets/1630

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1, Nov-04 03:46 pm (EDT):

Hello: I hve the VS 4221 speakers and two of the wireless remotes; neither of the remotes works, even with new button batteries. I cannot change the treble/bass, etc.

Restarting my computer has no effect, nor doe unplugging the speakers (electrical outlet), then plugging them back in again.

Please advise ... thanks.

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This email is a service from Altec Lansing Customer Service

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From: "Victoria S." <email address hidden>
To: Victoria (very public: 1@...) <email address hidden>
Cc: "Altec Lansing Support" <email address hidden>
Subject: Re: Altec Lansing VS4221 remote does not work [Incident: 100425-000006]
Date: Mon, 26 Apr 2010 08:21:13 -0700

Also posted online to "My Stuff: Questions" @ Altec Lansing,

http://alteclansing.custhelp.com

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Monday April 26, 2010

Hello: Please regard this issue as "Resolved:"

1. I found a link on your website for ordering a replacement remote for free (shipping not included);

http://www.alteclansing.com/index.php?file=north_product_detail&iproduct_id=remote_for_vs4221

2. This morning (Apr. 26), after a few Ubuntu (v.9.10) updates ran / installed, this remote began working again (without a system restart). Go figure.

Anyway, this issue now appears to be resolved, satisfactorily.

Thanks, and have a great day! Victoria :-)

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----- Original Message(s): -----
Date: 2010 Apr 24 (Sat) 14:02
From: "Altec Lansing Support" <email address hidden>
To: <email address hidden>
Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006]

Your question has been received. You should expect a response from us within 72 hours.

To access your question from our support site, click the following link or paste it into your web browser.

http://alteclansing.custhelp.com/cgi-bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931

Question Reference #100425-000006

Summary: Altec Lansing VS4221 remote does not work
Product Level 1: Powered Audio
Product Level 2: Sattellite Speaker System
Date Created: 04/24/2010 02:02 PM
Last Updated: 04/24/2010 02:02 PM
Status: Unresolved
Date of Purchase: 11/13/2009
First Name : Victoria
Last Name:
Region: Canada
Store of Purchase: London Drugs

Discussion Thread:

Customer (Victoria S) - 04/24/2010 02:02 PM

April 24, 2010

Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the remote suddenly stopped working; I thought it was the battery, but a fresh (new) battery did nothing: the remote still fails to work, at all. I cannot use the standby function,or more importantly adjust bass / treble.

Please advise. Thanks, Victoria

[---001:001125:32828---]

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ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-53-generic 3.2.0-53.81
ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50
Uname: Linux 3.2.0-53-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: victoria 2169 F.... pulseaudio
 /dev/snd/controlC0: victoria 2169 F.... pulseaudio
 /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48'
   Mixer name : 'SigmaTel STAC9271D'
   Components : 'HDA:83847627,80863001,00100201'
   Controls : 44
   Simple ctrls : 25
Card1.Amixer.info:
 Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0825'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 6144
   Mono: Capture 4608 [75%] [24.00dB] [on]
Date: Wed Sep 25 15:49:08 2013
HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MarkForUpload: True
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-53-generic N/A
 linux-backports-modules-3.2.0-53-generic N/A
 linux-firmware 1.79.6
RfKill:

SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/21/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DP35DP
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD81073-207
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr: