[Satellite L350D PSLE8C-03G019] Cooling fans not responding to temperature increase on first startup causing overheating. Works after suspend & resume though

[Michael Pancoe]

When i start up from fresh, the fans work but wont fluctuate it appears. It has crashed a couple of times due to overheating. If I startup immediately again the fans will be lowing hard during the first "splash screen, where you have th option to boot into the bios. but once ubuntu starts booting it stays stuck on that particular fan speed regarldess of temp.

If I susepend and resume, it works again as it should, (fan speeding up with temp increase and back down when things cool off.)

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.8.0-30-generic 3.8.0-30.44~precise1
ProcVersionSignature: Ubuntu 3.8.0-30.44~precise1-generic 3.8.13.6
Uname: Linux 3.8.0-30-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
Date: Fri Sep 13 22:11:11 2013
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_CA:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-lts-raring
UpgradeStatus: No upgrade log present (probably fresh install)
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-41-generic.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: ALC268 Analog [ALC268 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 1878 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xd6300000 irq 16'
   Mixer name : 'Realtek ALC268'
   Components : 'HDA:10ec0268,1179ff6a,00100003 HDA:11c11040,11790001,00100200'
   Controls : 21
   Simple ctrls : 10
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=5b3da1a8-563b-45bd-85e9-43de213a64b9
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
MachineType: TOSHIBA Satellite L350D
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_CA:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-41-generic root=UUID=3a85e747-53b8-4c2c-86d7-45de02fabc70 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-41.60~precise1-generic 3.8.13.23
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-41-generic N/A
 linux-backports-modules-3.8.0-41-generic N/A
 linux-firmware 1.79.14
RfKill:
 1: phy1: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: precise running-unity
Uname: Linux 3.8.0-41-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
WifiSyslog:

dmi.bios.date: 09/01/2009
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.80
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.80:bd09/01/2009:svnTOSHIBA:pnSatelliteL350D:pvrPSLE8C-03G019:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite L350D
dmi.product.version: PSLE8C-03G019
dmi.sys.vendor: TOSHIBA

[penalvch (penalvch)]

Michael Pancoe, could you please execute the following in a terminal:
apport-collect 1225270

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

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[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

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[Michael Pancoe (pancoma)]

apport information

[Michael Pancoe (pancoma)]

Done! Thanks for following up.

On Sun, Jun 1, 2014 at 10:31 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Michael Pancoe, could you please execute the following in a terminal:
> apport-collect 1225270
>
> ** Package changed: linux-lts-raring (Ubuntu) => linux (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1225270
>
> Title:
> Cooling fans not responding to temperature increase on first startup
> causing overheating. Works after suspend & resume though
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> When i start up from fresh, the fans work but wont fluctuate it
> appears. It has crashed a couple of times due to overheating. If I
> startup immediately again the fans will be lowing hard during the
> first "splash screen, where you have th option to boot into the bios.
> but once ubuntu starts booting it stays stuck on that particular fan
> speed regarldess of temp.
>
> If I susepend and resume, it works again as it should, (fan speeding
> up with temp increase and back down when things cool off.)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: linux-image-3.8.0-30-generic 3.8.0-30.44~precise1
> ProcVersionSignature: Ubuntu 3.8.0-30.44~precise1-generic 3.8.13.6
> Uname: Linux 3.8.0-30-generic x86_64
> ApportVersion: 2.0.1-0ubuntu17.4
> Architecture: amd64
> Date: Fri Sep 13 22:11:11 2013
> InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64
> (20130820.1)
> MarkForUpload: True
> ProcEnviron:
> LANGUAGE=en_CA:en
> TERM=xterm
> PATH=(custom, no user)
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> SourcePackage: linux-lts-raring
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1225270/+subscriptions
>

[penalvch (penalvch)]

Michael Pancoe, could you please test the latest upstream kernel available (the one all the way at the top, and not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Michael Pancoe (pancoma)]

 Sorry it took a little while but I now tried the kernel: linux-image-3.16.0-031600rc4-generic_3.16.0-031600rc4.201407061635_amd64.deb
and there is no change in the fan behavior. Still afer suspending and resuming again the fans work as they should.

The first kernerl link I tried gave me a message saying there was dependencies not satisfied. it was this version: linux-headers-3.16.0-031600rc4-generic_3.16.0-031600rc4.201407061635_amd64.deb

the other seemed to be a larger file and had "Image" image as opposed to "headers" in the link/download file name.

I took these files from the following webpage: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.16-rc4-utopic/

I hope this was the proper place.

I downloaded the file, and it prompted the software manager to pop up and it was as simple as installing new software. I rebooted and things were as usual.

Thanks for your continued help. Ill try to be as best of help as I can.

[penalvch (penalvch)]

Michael Pancoe, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

As a WORKAROUND, one may utilize the modifications noted in https://help.ubuntu.com/community/PowerManagement/ReducedPower .
Thank you for your understanding.