Multiple monitors no longer working on zenbook ux31e

Bug #1203540 reported by Mark Russell
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Running up-to-date Saucy.

Just recently (within the last couple of days) my Asus Zenbook lost the ability to support two displays.

If I boot with an external display (via mini-vga port) it will work, but the internal panel will not. If I boot without the external display, the internal panel works fine, but hot-plugging the external panel does nothing.

If I check System Settings / Displays using the external monitor, I only see my external monitor, although Displays reports it as "Built-in Display".

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
ProcVersionSignature: Ubuntu 3.10.0-4.13-generic 3.10.1
Uname: Linux 3.10.0-4-generic x86_64
.tmp.unity.support.test.1:

ApportVersion: 2.11-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sun Jul 21 12:37:31 2013
DistUpgraded: 2013-02-14 16:33:22,299 DEBUG enabling apt cron job
DistroCodename: saucy
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:1427]
InstallationDate: Installed on 2012-10-20 (273 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: ASUSTeK Computer Inc. UX31E
MarkForUpload: True
PackageArchitecture: all
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.10.0-4-generic root=/dev/mapper/ubuntu-root ro splash pcie_aspm=force drm.vblankoffdelay=1 i915.semaphores=1 elevator=noop vt.handoff=7
SourcePackage: compiz
UpgradeStatus: Upgraded to saucy on 2013-02-14 (156 days ago)
dmi.bios.date: 12/26/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.210
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31E.210:bd12/26/2011:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX31E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu36
version.libdrm2: libdrm2 2.4.45-2ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.4-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.4-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.2-0ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.9-0ubuntu3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.8-0ubuntu1.1
xserver.bootTime: Sun Jul 21 10:32:21 2013
xserver.configfile: default
xserver.errors: open /dev/dri/card0: No such file or directory
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.14.2-0ubuntu1

Revision history for this message
Mark Russell (marrusl) wrote :
affects: compiz (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Revision history for this message
Mark Russell (marrusl) wrote :

It's interesting, I used to suffer from LP 946311 on the same hardware. The result of that bug was that I couldn't turn on the laptop with a monitor plugged in, but hot-plugging later worked fine. Since sometime in the raring cycle (iirc) that problem was solved. It's been perfect up until just recently.

Revision history for this message
Chris Wilson (ickle) wrote :

This parameter 'drm.vblankoffdelay=1' does not exist in your kernel and so specifying it causes the DRM driver not to load. Strongly suggests a miscompilation of the kerne or a failure to build the right initramfs, since that parameter has existed since 2.6.38 and is still present in 3.10.

affects: xserver-xorg-video-intel (Ubuntu) → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Mark Russell (marrusl) wrote :

Thanks Chris! Good catch. I booted into into the previous saucy kernel (3.10.0-3) and both screens are working fine now.

Revision history for this message
penalvch (penalvch) wrote :

Mark Russell, as per http://www.asus.com/Notebooks_Ultrabooks/ASUS_ZENBOOK_UX31E/#support_Download_8 an update is available for your BIOS (214). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

tags: added: bios-outdated-214 needs-upstream-testing regression-update
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Incomplete → Confirmed
tags: added: performing-bisect
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