[Hewlett-Packard HP ProBook 4510s] suspend/resume failure

[Davide Depau]

Some times, when I turn off the laptop, I close the lid and it goes to sleep without finishing shutting down. After a few minutes, it turns automatically on itself and finishes shutting down. When I turn on the PC again, it shows an Apport message as soon as I log in.

ProblemType: KernelOops
DistroRelease: Ubuntu 13.10
Package: linux-image-3.10.0-1-generic 3.10.0-1.8
ProcVersionSignature: Ubuntu 3.10.0-1.8-generic 3.10.0-rc7
Uname: Linux 3.10.0-1-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.10.2-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: davideddu 2181 F.... pulseaudio
 /dev/snd/seq: timidity 1374 F.... timidity
Date: Tue Jul 2 22:35:10 2013
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=7759bd56-6a0e-48dc-9bc9-730d437b7645
InstallationDate: Installed on 2013-06-20 (12 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130618)
InterpreterPath: /usr/bin/python3.3
MachineType: Hewlett-Packard HP ProBook 4510s
MarkForUpload: True
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.10.0-1-generic root=UUID=fd4bd625-a903-4f9b-8a23-5ab28f4553af ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
 linux-restricted-modules-3.10.0-1-generic N/A
 linux-backports-modules-3.10.0-1-generic N/A
 linux-firmware 1.110
SourcePackage: linux
Title: [Hewlett-Packard HP ProBook 4510s] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 12/09/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68PZI Ver. F.20
dmi.board.name: 3072
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 24.0F
dmi.chassis.asset.tag: CNU0114QT2
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68PZIVer.F.20:bd12/09/2011:svnHewlett-Packard:pnHPProBook4510s:pvrF.20:rvnHewlett-Packard:rn3072:rvrKBCVersion24.0F:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 4510s
dmi.product.version: F.20
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.10-saucy/

[Davide Depau (depau)]

I've tried with the mainline kernel, and the problem is still present. Moreover, with this kernel, when waking from suspend networking is disabled.

Attaching dmesg and syslog.

[penalvch (penalvch)]

Davide Depau, thank you for reporting this and helping make Ubuntu better. Did this problem not occur in a release prior to Saucy?

[Davide Depau (depau)]

The fact that it suspends when I close the lid while shutting down (even if
I disabled any action when closing the lid from system settings) happens
only with saucy.

Instead, the fan always started rotating very fast after suspend since
Natty or Oneiric, I don't remember precisely. I'm quite sure it didn't
happen with Lucid and Maverick.
Moreover, before Precise I was able to restore the fan's normal behavior by
(dis)connecting the charger; since Precise it doesn't work anymore.

I want also to say that the kernel is never able to make the fan rotate as
fast as after suspend, even if the PC is very hot (some times, if I render
some animation with blender or use some 3D video game, it turns off
suddenly and doesn't turn on for a few minutes, because it isn't able to
dissipate the heat).
Another detail: in the first case, when it suspends while shutting down, if
I (dis)connect the charger it wakes up like if I pressed the power button;
sometimes it wakes up even if I don't touch anything, and that's not a
pleasure at midnight while sleeping... ;)

I'm sorry if I didn't explain everything correctly, English is not my
mother language, I'm trying to do the best :)
If something isn't clear I will try to explain it again with other words :)

[penalvch (penalvch)]

Davide Depau, thank you for your response. Regarding it:
>"The fact that it suspends when I close the lid while shutting down (even if I disabled any action when closing the lid from system settings) happens only with saucy."

Ok. Let us focus on this issue alone, as this was what was first reported in your Bug Description, it's well defined, and it's a regression.

>"Instead, the fan always started rotating very fast after suspend since Natty or Oneiric, I don't remember precisely. I'm quite sure it didn't happen with Lucid and Maverick. Moreover, before Precise I was able to restore the fan's normal behavior by (dis)connecting the charger; since Precise it doesn't work anymore. I want also to say that the kernel is never able to make the fan rotate as fast as after suspend, even if the PC is very hot (some times, if I render some animation with blender or use some 3D video game, it turns off suddenly and doesn't turn on for a few minutes, because it isn't able to dissipate the heat). Another detail: in the first case, when it suspends while shutting down, if
I (dis)connect the charger it wakes up like if I pressed the power button; sometimes it wakes up even if I don't touch anything, and that's not a pleasure at midnight while sleeping... ;)"

Let us put all of this aside for now. Once the first issue is resolved, we could circle back on the others, one at a time, via separate bug reports, one for each issue, as outlined by the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

[penalvch (penalvch)]

Davide Depau, just to clarify, the problem of it suspending mid-shutdown did not occur in Raring, correct?

[Davide Depau (depau)]

No, only with saucy.

[penalvch (penalvch)]

Davide Depau, could you please test the newest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11-rc1-saucy/ and report the results?

[Davide Depau (depau)]

It happens also with the new 3.11 kernel. I noticed that I can force this behavior by opening and closing the lid until it suspends. Also I noticed that it always wakes up when removing/attaching the power cable, that sometimes it wakes up automatically after about 2-3 minutes and that sometimes, after it wakes up, it suspends again, unless the system has finished shutting down and has sent the shutdown signal.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[penalvch (penalvch)]

Davide Depau, could you please test the latest mainline kernel and advise on the results via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc1-saucy/ ?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]